Technical Support Manager

Paul Danielson

Email: *********@********.***

Address: *** ***** *****

City: Woodstock

State: GA

Zip: 30188

Country: USA

Phone: 770-***-****

Skill Level: Experienced

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Paul Danielson Mobile: 770-***-****

*********@********.***

512 Bluff Court, Woodstock, GA, 30188

QUALIFICATIONS

Experienced Information Technology manager possesses a strong background in the integration and technical support of large-scale enterprise infrastructures. Has a keen, service-driven focus while providing hardware and software solutions to individual workstation users and in the leveraging of network technologies to strengthen the promotion of mission-critical corporate initiatives. Solid work history has yielded fluency and aptitude during the application of knowledge capital to the functions of all business project management processes. Key leader in planning and executing tactical unit movement/deployment during peace-time and combat operations.

COMPUTER SKILLS

Operating System Platforms Software Platforms Hardware Platforms Network Protocols

Windows Server 2003 MS Exchange Server Dell Servers TCP/IP

Windows Server 2000 MS Exchange Dell Workstations DHCP

Windows XP/2000 MS Outlook 2003 HP Servers DNS

LINUX Symantec Backup Exec Compaq Servers VPN

PROFESSIONAL EXPERIENCE

Information Systems Analyst

SIEMENS VDO / BROSE AUTOMOTIVE, Gainesville, GA / Wurzburg, Germany April 1999 Oct 2008

As core-team member, migrated world-wide production facilities infrastructures into the Active Directory as an integral, trusted E-business/EDP partner.

Saved large sums of company money by performing as single administrator/point-of-contact for all aspects of computer network & user support.

Streamlined & standardized operating installations for PCs, laptops and servers using Microsoft SMS server & WINstall. This also reduced application faults by 80%.

Certified by Dell and Compaq/HP as warranty support troubleshooting/repair technician on PCs, laptops, printers, servers, etc.

Managed company help desk system in support of 250 300 office/production employees, 30 40 travelling users and 900 1000 units of EDP equipment (PCs, Servers, Copiers, LAN Components).

Secured LAN & facilitated secure EDP operations by migrating outdated servers, switches, routers, WLANs.

Microsoft Office 97 and 2003 expert tasked to train students/interns and advise network users in daily operations.

Secured LAN & facilitated secure EDP operations by migrating outdated servers, switches, routers, WLANs.

Maintained constant level of network security awareness among all computer users through scheduled training/testing/refresher programs.

Established dependable & secure network backup/restore/archive concept to conform to legal standards & protect against disaster data loss. Built & administrated network access rights concept to protect sensitive company/personnel data.

In accordance with business plan, set up remote network access procedures for travelling employees/VIPs.

Built secure WLAN to transfer production traceability data into company EDP system (SAP) via TELNET.

Manage helpdesk providing technical support on issues related to hardware and software operability, network health and connectivity, and system security in a 200+ local user environment.

Research, request, and process vendor proposals and solutions during all project phases of leveraging network technologies to support the success of company initiatives.

Senior Staff Sergeant / Missile Air Defense Systems Mechanic/Supervisor

UNITED STATES ARMY, El Paso, TX / Wurzburg, Germany July 1978 August 1998

Delivered operation, repair, preventative maintenance, and rigorous testing services on hardware and software components of Tactical Air Defense Missile systems.

Managed and trained tactical and technical support personnel, ensuring 24/7/365 state of readiness.

Prepare and deliver briefing presentations to commanding personnel regarding holistic status of mission-critical tactical weapons systems.

LANGUAGE SKILLS

Fluent in reading, writing, and speaking German language.

OTHER

Recently Completed Cisco CCNA certification course (in-class, instructor led, 32 hours).

Recently Completed Cisco AirMagnet Wireless LAN Survey Certification.

Possess Georgia Commercial Driver License with all classifications: School bus, over 14 passenger carrier, double & triple trailers, tanker, HAZMAT.

Have completed Georgia Ready for Work (www.gaworkready.org) certification program (Gold Plus Certificate #1S162GS7GG5B)

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