Manager Customer Service

Homero Cervantes

Email: ********@*************.***

Address:

City: Houston

State: TX

Zip: 77084

Country: USA

Phone: 713-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To obtain a position as a GIS Developer where I can put forth my ArcGIS skills to improve efficiency, and provide a quality service to the company and the customer.

Educational Background:

High School Dipolma from Lone Star College, Houston TX 1/2001 to 12/2011 (Geographic Information Systems)

Job History / Details:

Objective

To obtain a position as a GIS Developer where I can put forth my ArcGIS skills to improve efficiency, and provide a quality service to the company and the customer.

Skills/Experience

Microsoft Office

ArcGIS Extensions

AutoCAD 2010

Team leadership

Customer Service

Management Experience

Education

2011 Lone Star College Houston, TX

Associate of Applied Science Geographic Information Systems

Marketable Skills Award in GIS

Certificate in GIS

Work Experience

June 2012 to Current

Burger King Houston, TX

Manager

Took inventory to assure the store had enough product for the week.

Made weekly schedule to ensure there were enough employees for each shift.

Recorded daily/weekly/monthly sales and forwarded to DM.

Kept labor and food cost at DM's goals.

Daily/weekly/monthly managerial duties.

January 2012 to June 2012

J Concrete Houston, TX

Driver/Foreman

Drove crew to and from work site.

Communicated between owner of the company and pool companies to assure the job was completed to pool company specifications.

Ordered inventory from plumbing supply and re-bar companies to ensure there was enough supply to complete jobs.

Handled checks between pool companies and owner of J Concrete.

February 2011 to December 2011

Burger King Houston, TX

Manager

Worked the graveyard shift as the overnight manager.

Maintained all machines to corporate specifications.

Face to face customer interaction.

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