Customer Service Sales

Rebecca Loewer

Email: ********@***************.***

Address:

City: Nottingham

State: MD

Zip: 21236

Country: USA

Phone: 443-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated team player with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Committed and motivated individual with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Towson State University, Towson MD 1/2001 to 6/1985 (General)

Job History / Details:

Professional Summary

Committed and motivated team player with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Core Qualifications

Superior communication skills

Effective team player

Self-starter

Deadline-oriented

Superior organization skills

Customer-oriented

Exceptional customer service skills

Time management

Account Management

Reports generation and analysis

Strong communicator

Problem resolution

MS Office proficient

Experience

July 2011 to Current

Nottingham, MD

Independent Insurance Agent Benefit Consultant

Manage 50 accounts; Consult and educate CEO's, business owners, and HR managers to determine programs that best suit their employees supplemental insurance needs; Consult, guide, and educate potential/existing policyholders on available policies and programs in order to customize benefit packages that meet their specific needs; Work with policyholders on entire enrollment process from premium quotes, underwriting, eligibility to issued policies; Assist payroll and/or HR of groups in all aspects of billing from account set-up to discrepancy reconciliation; Submit and process all additions/changes/cancellations in addition to retroactive activity for policyholders; Conduct monthly, quarterly, and yearly service of accounts to include annual open enrollments; Submit and process claims for policyholders;Adhere to strict compliance of all standards and guidelines specific to the Insurance Administration Meet monthly, quarterly, yearly sales goals; Recruit and train sales associates; Involved in special projects to include activating and servicing inactive accounts, as well as assisting Regional manager, District managers, and sales associates with accounts.

June 2010 to July 2011

Melaleuca The Health & Wellness Co Nottingham, MD

Marketing Director V

Maintain a client base of 200 customers within organization; Develop contact list, schedule appointments, present product/company overview, enroll customers, provide high quality follow up/customer service; Responsible for recruiting, training, monitoring, and motivating business partners to duplicate the critical business activities within their organizations; Track, report, and calculate data to meet monthly business goals; Develop and monitor strategies, set goals, and enforce accountability with business partners to ensure monthly business growth; Work closely with management team to create and present agenda for weekly conference calls and monthly team meeting; Weekly contact with Corporate business development office to report accountability of organizations weekly goals; Participate in local business networking groups.

February 2009 to May 2011

lia sophia Nottingham, MD

Unit Manager/Advisor

Scheduled and over saw all aspects of 12-15 monthly appointments for direct sales presentation; Recruited, trained, and developed advisors in an effort to help promote them to management positions; Conducted creative and informative presentations of pertinent information to hostesses and guests; Closed and submitted sales within monthly deadlines; Provided high standard of customer service to clients; Supervised, trained, and monitored a team of 15 advisors; Maintained, tracked, and reported data for monthly/quarterly sales quotas and recruiting requirements; Worked closely with management team to create and present agenda for monthly sales meetings; Took on responsibility for accounting to which included: deposits and bookkeeping, controlling receipts for orders and ensuring transactions were properly processed; Ordered and maintained an inventory of supplies.

February 2007 to August 2009

Benefitmall Towson, MD

Sr. Carrier Interface

Audited, reconciled, monitored and tracked data for accounts with rate, premium, enrollment, and/or coverage discrepancies; Communicated with insurance carriers (Carefirst, Coventry, etc. brokers, and groups to obtain necessary data for reconciliation; Met daily, weekly and monthly deadlines based on insurance carrier requirements; Researched, tracked data, and reviewed data to ensure validity and to provide all back up information to support conclusion of investigation; Worked closely with all internal departments to process and reconcile discrepancies for accounts; Developed and created spreadsheets to communicate results of audit; Tracked and monitored follow up on resolution of accounts.

December 2002 to February 2007

Benefitmall Towson, MD

Commission Technician

Monitored, generated, edited, and corrected daily, weekly, and monthly reports; Reviewed, monitored, and tracked commission records for 900 brokers to include broker of record changes and group coverage changes; Acted as liaison between brokers and insurance companies Implemented, generated, and processed all aspects of mid-month and end of month process; Processed monthly broker commission checks, insurance company premium payments, and administrative fees; Calculated and generated manual adjustments and check requests Investigated, reviewed, and reconciled all broker inquiries pertaining to commission payment discrepancies; Performed processing and reconciliation of broker accounts; Worked closely with accountant, director of accounting and finance, as well as various internal departments; Maintained control over receipts and records to ensure all transactions were properly processed and balanced.

December 1999 to December 2002

Becca's Busy Cleaning, LLC Bel Air, MD

Owner/Operator

Established, tracked, and maintained flexible scheduling of weekly, biweekly, and monthly business accounts; Maintained quality customer service for 20 clients; Provided quality residential and commercial cleaning; Created and implemented marketing/advertising to prospect and establish a new client base; Procured necessary business supplies and equipment; Managed, supervised, hired, and scheduled staff including 2 employees; Took on responsibility for accounting to which included: accounts receivable, account payables, invoicing, deposits, bookkeeping, as well as generating payroll through Quick Books Accounting software; Maryland registered business, bonded and insured.

Education

1986 Towson State University Towson, MD

Associate of Science General

Licensing

Health and Life Licensed - MD, DE, WV, VA, PA, DC

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