High School Customer Service

Mr. Eugene Poole

Email: ********@*****-*******.***

Address:

City: Baltimore

State: MD

Zip: 21214

Country: USA

Phone: 443-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Educational Background:

High School Dipolma from Tiffin Online, Tiffin OH 1/2001 to 6/2006 (Business Administration (Healthcare Mgmt))

High School Dipolma from Baltimore City Community College, Tiffin OH 1/2001 to 12/2012

High School Dipolma from Tiffin University (Online Degree), Tiffin OH 1/2001 to 12/2012

Job History / Details:

Summary

Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

Microsoft Office proficiency

Meticulous attention to detail

Results-oriented

Self-directed

Strong problem solver

Resourceful

Business writing

Dedicated team player

Strong interpersonal skills

Understands grammar

Mail management

Report writing

Self-starter

Billing and coding

Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Experience

November 2005 to June 2006

Maryland State Board of Education Baltimore, Md

Office Clerk 1

Various responsibilities included:

photocopying, scanning and faxing, sending emails, preparing and sending outgoing mailings and packages, typing documents and correspondence, checking and entering data, updating and maintaining databases, coordinating work flow, controlling basic accounting functions such as checking invoices and making deposits, managing petty cash, monitoring and ordering inventory of office supplies, keeping office area neat and tidy, answering and directing phone calls, making phone calls, taking and distributing messages, organizing and scheduling appointments, organizing and coordinating meetings, handling inquiries and incoming work requests, reviewing files and records to answer requests for information, checking and distributing documents and correspondence, receiving, sorting and distributing incoming mail, maintaining filing systems, compiling records of office activities.

January 2012 to November 2012

United States Postal Service Baltimore, MD

Mail Carrier

Delivered mail and parcels on foot and/or by vehicle to the various offices and buildings of the institution and collected out-going mail to be weighed and stamped by the campus post office. Delivered accountable mail to departments requiring a signature as proof of delivery. Assisted in sorting incoming and outgoing mail. Delivered and picked up mail from the United States Post Office facilities as required. Ran errands and participated in housekeeping duties on a limited basis.

April 2008 to November 2011

MTC (Metropolitan Transition Center) Baltimore, Md

Office assistant 2

Various responsibilities included:

photocopying, scanning and faxing, sending emails, preparing and sending outgoing mailings and packages, typing documents and correspondence, checking and entering data, updating and maintaining databases, coordinating work flow, controlling basic accounting functions such as checking invoices and making deposits, managing petty cash, monitoring and ordering inventory of office supplies, keeping office area neat and tidy, answering and directing phone calls, making phone calls, taking and distributing messages, organizing and scheduling appointments, organizing and coordinating meetings, handling inquiries and incoming work requests, reviewing files and records to answer requests for information, checking and distributing documents and correspondence, receiving, sorting and distributing incoming mail, maintaining filing systems, compiling records of office activities.

Education

2006 Harbor City High School Baltimore, Md

Bachelor of Science English

2011 Baltimore City Community College Baltimore, Md

Associate of Arts Business Administration

2013 Tiffin University (Online Degree) Tiffin, Ohio

Business Administration (Healthcare Management)

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