Administrative Assistant Quality Control
Resume:
Charissa Brown
Email: *********@********.***
Address: *** *********** ******
City: Rock Hill
State: SC
Zip: 29730
Country: USA
Phone: 803-***-****
Skill Level: Experienced
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
CHARISSA BROWN
432 Willowbrook Avenue
Rock Hill, SC 29730
*********@********.***
QUALIFICATIONS SUMMARY
Professional with experience in quality control, customer care and administrative support.Capabilities include:
* Proven ability to excel in fast paced technical environments
* Developing relationships with multiple buying influences in customer's organization, including facility managers, maintenance managers, plant managers and owners.
* Maintaining excellent communication skills in the face of business pressures.
* Providing support in the areas of reporting, customer/business documentation, sales and service goals.
* Familiar with Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems.
PROFESSIONAL EXPERIENCE
Quality Control / Operation Specialist
Trane - Charlotte, North Carolina
6/2012 to 10/2012
* Managed all aspects of the R'NEWAL program
* Processed all purchase orders, service maintenance orders and shipping orders for compressors and kits
* Documented work by completing paperwork on each job, including daily time, progress, and duration; and maintaining files.
* Managed order processing software (Kodiak, Pride and MDP)
* Created order reports and spreadsheets utilizing Microsoft Word, Excel and OneNote
* Ensured that the complex order process maintained the highest level of accuracy
* Delivered high quality solutions to clients in response to moderately complex business requirements.
* Investigated application systems to diagnose problems and offer solutions.
* Implemented solution deliverables for medium sized projects.
* Consulted with user departments and provide recommendations for new software and hardware implementation and usage.
* Developed in-depth knowledge of business processes supported by install base and capabilities/deficiencies of the install base.
* Maintained the professional competence, knowledge and skills necessary to effectively complete responsibilities; enhanced job knowledge and abilities by taking personal responsibility for professional development and training.
* Established and maintained effective working relationships with internal and external contacts and stakeholders.
Monitored and enforced all compliance requirements for area of responsibility.
* Ensured all aspects of position are known and followed; understood and complied with all policies, codes and regulations applicable to position and Company.
Team Lead Collector
Retrieval Masters Credit Bureau - Elmsford, New York
2010 to 2012
* Responsible for over 100 collection accounts
* Negotiated debt settlements with attorneys and collectors.
* Exceeded monthly collection goals.
* Solved escalated customer challenges quickly and effectively.
* Collected on high dollar amounts for health insurance company over payments as well as private/commercial auto insurance clients with outstanding consumer collections.
* Prepared account handouts, forecasting weekly and quarterly goals.
Administrative Assistant (Quality Control)
Randstad Staffing Solutions - White Plains, New York
2006 to 2010
* Assisted Quality Assurance Director with documentation control, data entry, and database maintenance of records, reports, and documents.
* Prepared and organized inspection records, rejection reports and quality audit reports.
* Oversaw account payable procedures.
* Answered and transferred calls on a multi-line phone system.
* Accepted deliveries, sort mail, and maintain phone lists.
* Handled additional projects as assigned. Handle sensitive and/or confidential documents and information.
* Communicated with manager and client on job or deadline issues.
Collector
Wells Fargo Home Mortgages - Fort Mill, South Carolina
2005 to 2006
* Contacted borrowers with past-due accounts by phone or mail to request payment.
* Negotiated extensions and modifications of loans, and arranging payment schedules.
* Reviewed assigned accounts to determine if collection methods have been effective.
* Recommended to collections manager accounts to review for special handling or intensified collections actions.
* Maintained accurate and complete records on past-due accounts and collections actions.
* Prepared periodic reports regarding delinquent accounts and collections activities, as required for internal and external audiences.
* Ensured that loan collections actions on assigned accounts are appropriate and timely, and that established policies and procedures are observed.
Administrative Assistant
Children's Comprehensive Services - Charlotte, North Carolina 2005 to 2005
* Assisting with the day-to-day, including document preparation, scheduling, team coordination, database management, fact-checking, and some research and analysis
* Tracking expenses and preparing expense reports
* Typing, editing, and proofreading documents
* Assist with event planning and logistics
* Providing as-needed support to team members
Engineering Administrative Assistant / HR Analyst
US LEC of North Carolina Inc.
2003 to 2005
* Handled all initial contacts for escalation issues. Reviewed and assigned each incoming order for the appropriate service area.
* Designed, implemented and maintain documents within the Provisioning Guidebook that identified the needed and methods and procedures for customer's satisfaction.
* Coordinated and transcribed minutes in the weekly team meetings.
* Scheduled job interviews, conducted background checks and drug screening results
Education
American Intercontinental University - Hoffman Estates, Illinois
Program: Associate's (AABA) - Business Administration
Specialized Skills
Multi - Line Phone system, MS Word, Outlook, Excel and PowerPoint, QuickBooks, Type 55 wpm+, Alphanumeric Data Entry 10,000 Kph., Control system experience
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