Customer Service Project Manager

JOHN CASTELLANOS

Email: *********@********.***

Address: **** *** ******** ****

City: ORLANDO

State: FL

Zip: 32828

Country: USA

Phone: 239-***-****

Skill Level: Entry

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

John M. Castellanos

2207 Saw Palmetto Lane, Orlando FL32828

Home: 239-***-**** - Cell: 305-***-**** - email:*********@********.***

CAREER SUMMARY: Dynamic and experienced professional who operates with discipline with a unique combination of technical expertise on customer service, product supply chain, logistics, SAP procurement and project management; leading and delivering results with proven ability to design and execute solutions.

QUALIFYING SKILLS:

Bilingual(Spanish & English); Operates with Discipline; Think and acts decisively; Computer data management and internet research; Communication techniques; Effective Business writing; Project Management; Business ethics; Information Security Awareness; Excellent Interpersonal Skills; Records and file management; Conduct meetings and training capability.

WORK EXPERIENCE:

-Customer Service Agent for AON Hewitt Client Benefits. Randstad / AON Hewitt - Orlando, FL. Sep 21 - Dec 3, 2012.

*Provided participants full enrollment support into their benefits with multiple health providers and Medicare for +1000 new hires, active employees as well eligible and non eligible Medicare retirees with the health care options available to them that better meet their needs.

*Improved healthcare decision-making for all participants by providing them the ability to select the right amount of coverage for-indemnity and managed care options- on an individual level.

-Bank of America National Mortgage Outreach Event Customer Svc Specialist - Bonita Springs, FL. June 11 - 13, 2012.

*Received +200 customers for their appointments with Financial / Budget Counseling, directed them to the Hardest Hit Fund programs; sending customers with incomplete data to the contact approach control (CAC) for setting new appointments.

*Assured that customers fill the Bank of America Survey before they exit the event.

-Logistics Coordinator for Central America and Caribbean Mrkts. Procter & Gamble Co. - San Jose, CR - August 2009 - March 2012.

*Performed finish product container deliveries and superior customer service by sending loaded containers with a minimum of 90% capacity, handling all client situations for Central America and Caribbean markets; negotiating with clients duplicated orders preventing the loss of value products and providing them in time the proof of delivery for containers arrival at destination port; resulting in 100% customer satisfaction.

*Performed ordering guidelines quarterly with accurate schedule dates so it can be used as the primary tool to ensure on time deliveries.

-Information Security Project Manager. Procter & Gamble Co. - San Jose, CR - October 2007 - August 2009.

*Performed a governance role that addresses processes around execution and control of all types of change; achieving personal accountability on quick changing process management.

*Maintained alignment between management and the project team, ensuring mutual understanding for properly assignment into SAP platform.

*Provided post cutover support for all projects assigned and the basis for effective decision making, identifying gaps, linking the team works to the business strategy.

-North America Financial Services Tax Specialist. Procter & Gamble Co. - San Jose, CR - January 2005 - October 2007.

*Worked on the NA Tax role for payment and banking services focused on US and Canada Tax policies and procedures, processing 100% of the 1099 MISC, 1042-S forms, Value added Tax and Withholding Tax for all Legal Entities. Included into the ecomply system, updates and B-notices for all P&G vendors and payers; process 1042-S forms and sent it to the IRS by February15th; process 1099 MISC forms and sent it to the IRS by March 15th; process correction files and sent it to the IRS by August 1st each year using forms 1096 as required by law.

*Provided support internally and externally to all P&G-GBS personnel in all kind of issues related to taxes by performing trainings related to US and Canada policies and procedures, allowing solutions according to their needs.

*Achieved 100% success on all IRS audits against P&G, preventing any possible issue between the IRS and the company, being able to recover refunds from the USA Treasury Department for more than $55,000.00 that belongs to abatements granted by the IRS for incorrect tax fees applied.

NA Payment Services Plant Expense Transactional Specialist. Procter & Gamble Co. - San Jose, CR - April 2004 - January 2005.

*Worked on requisitions process supporting P&G North America sites and transactional buyers for all Legal Entities, based on daily data downloaded from SAP, achieving 100% success for all transactional buyer needs.

-Management of Welding Machines Production. SOLDECA. - San Jose, CR - January 1990 - December2003.

*Worked as sourcing buyer supplying production raw materials and managing the repair shop for other brand welding machines, achieving 100% success for all customer needs.

EDUCATION:

Universidad Autonoma de Centro America (UACA), San Jose, Costa Rica. BEng, Electric Eng; Aug, 1994.

Colegio La Salle, San Jose, Costa Rica. HSDG, 1987.

Contact this candidate