Customer Service Quality Assurance
Resume:
Title:Regional Sales Manager
********@***.***
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NAME:,
ADDRESS:
ADDRESS2:
CITY:
STATE: VA
ZIP:
CANDIDATE ID: 2893982
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 703-***-****
EMAIL: ********@***.***
HOMEPAGE:
HOTTEST SKILLS: communication, product, database, engineer, fortran, microsoft, unix,
market, marketing
REVISION: 08-SEP-02
NAME: DOUGLAS HARRISON
ADDRESS: 14 W. DEL RAY AVE.
CITY: ALEXANDRIA
STATE/PROVINCE: VA
ZIP/POSTAL CODE:
COUNTRY: USA
EMAIL:
PHONE: 703-***-****
CANDIDATE ID: NA
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Any
RATE NEEDED: Not Entered
HOMEPAGE:
COMMENTS:
HOTSKILLS:
DOUGLAS C. HARRISON
14 W. DEL RAY AVE.
ALEXANDRIA, VA 22301
********@***.***
EXPERIENCE
GIS Applications Design Specialist, Harvard Design & Mapping Co.,
Inc
., Washington DC April 1996 to Present
Currently, providing GIS quality control and technical support for the
multi-tasked technical services contract to support distribution and
National Flood Insurance Program applications of digital Flood
Insurance Rate Map products and services. Responsible for the
development and implementation of Digital Flood Hazards Data training
at the Emergency Management Institute. This includes segments on: GIS
methodology, Digital Flood Data, Floodplain Management, and the use of
GIS in Emergency Management. Responsible for the Quality Assurance and
Quality Control of the Digital Line Graph files that are produced from
FEMA's Digital Flood Insurance Rate Maps. Have also been involved in
other GIS projects The U.S. Department of Transportation and The U.S.
Postal Service.
GIS Analyst, Michael Baker Jr., Inc., Washington DC February 1995 to
April 1996
Provided GIS support to the Disaster Response and Recovery
efforts of FEMA, mainly in the areas of demographics and risk
assessments. This was conducted both at FEMA headquarters and at
Disaster Field Office locations. Also revised and implemented GIS
training programs. GIS activities are were carried out using MapInfo
and ArcView software. Additional duties included the training and
supervision of GIS analysts in the field, development of GIS
specifications, quality assurance and acceptance procedures supporting
GIS capabilities.
Digital Cartographer, Michael Baker Jr., Inc., Alexandria, VA July
1992
to February 1995 Duties included several aspects within the
cartographic process required to publish Digital Flood Insurance Rate
Maps (DFIRMs) for the National Flood Insurance Program. Using
Intergraph Microstation, they included: digitizing effective FIRM
raster files, placing U.S.G.S. quad raster files to the appropriate
coordinates, fitting the digitized FIRM panels to the placed quad
rasters, hydrology and engineering review, DLG processing, patterning,
panel annotation and plotter maintenance. Supervisory duties included
operator training, systems maintenance and the supervision of a 2nd
shift production team.
Lead Customer Service Representative, National
Wildlife Federation, Vienna, VA June 1990 to September 1991 Duties
included the maintenance of an IBM database containing individual,
corporate and government billing accounts. Conducted research for
marketing and policy decisions. Served as a liaison between the
Federation, its members and the public concerning conservation
policies in the areas of Urban Wildlife Programs, Environmental
Quality, Public Lands and Energy. Supervisory duties included the
management and training of a 2nd shift customer service staff of 15
people.
Signals Intelligence Analyst
. United States Army August 1982 to July
1986
After graduating from the Russian Program at The Defense Language
Institute, duties covered three categories: operations, analysis and
supervision. Operations involved translating Soviet Military
communications, working with classified cryptologic and electronic
warfare systems, document review, map compilation from numerous
sources, written communication of security instructions, and the
interpretation and reporting of signals intelligence activity to the
National Security Agency. Analysis included establishing effective
targeting sites through analysis of aerial photographs and evaluation
of Soviet radio text and code. Supervision included technical guidance
to subordinates as Training NCO of 12 enlisted soldiers, Tasking
Manager and Squad Leader
.
EDUCATION
Bachelor of Arts
in Geography from George Mason University, Fairfax,
VA (1992)
Pursuing a Master of Science
in Geographic and Cartographic Sciences
and a Certificate in Environmental Management
from George Mason
University,
Fairfax, VA
SPECIALIZED HARDWARE AND SOFTWARE EXPERINCE
Hardware: Intel PC, Electronic Warfare Systems
Software: MapInfo, ArcView, Intergraph Microstation, Microsoft Office,
Matchmaker/2000, Geocoder, IDRISI, AtlasGIS, PC ArcInfo Operating
Systems: MS-DOS, Windows, UNIX
Languages: MapBasic, FORTRAN
PUBLICATIONS
The Digital Flood Hazards Course-Developed as a training course for
FEMA to be taught at the Emergency Management Institute. The course
covers GIS methodology, Digital Flood Data, Floodplain Management, and
the use of GIS in Emergency Management. Evening seminars are also
included in the training.
FEMA-GIS Training Manual- Incorporated the Standard Operating
Procedures for FEMA-GIS activities with the appropriate MapInfo
skills.
The Urban Forest of Centreville, VA: Its Distribution and Impact on
Property Values (Senior Research Paper), won the written category of
the Mid-Atlantic Division of The Association of American Geographers
student competition in March 1992.
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