Engineer Technical Support

Title:San Jose

************@***.***

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Name: RAUL ALVAREZ

Address:

City: San Jose

State: CA

Zip/Postal Code: 95126

Country:

E-mail: ************@***.***

Primary Phone:

Background

Most Recent Job Title: Sr IT Infrastructure Specialist

Most Recent Employer: EDS an HP Company

Career Level: Senior (Non-Manager)

Availability or Timeframe:

Authorized to work in the US: Yes

Security Clearance:

Do you have transportation: Yes

Over 18: Yes

Education: Bachelors

Languages Spoken: English, Spanish

Job Preferences

Desired Salary: Open

Willing to Relocate:

Desired Job Titles:

Desired Job Types:

Work Status:

Desired Shifts:

Desired Travel: 50%

Category: Information Technology or Systems

Company Size:

Company Type:

Industry:

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Copyright c 1997- Lee Hecht Harrison, Inc.

CAREER SUMMARY:

Systems Administrator, IT Engineer with strong Operating Systems and data-networking

background. 15+ years of experience in Information Technologies positions supporting

Mission Critical Customers. Proven track record in Customer Satisfaction.

TECHNICAL SKILLS:

HARDWARE: HP 9000 servers, HP Itanium Servers, IBM RS/6000 Servers, SUN Servers, SUN

Workstations, PC s, Linux servers, NetServers,, Netapp Filers, 3 Phase UPS, Modems,

Access Builder, Hubs, Bridges, LAN Switches, Cisco Routers, Plotters, Printers, Print

Servers, Scanners

OPERATING SYSTEMS:

UNIX/LINUX: Redhat Enterprise Linux, CentOS, Suse Linux, HP-UX, IBM/AIX, Solaris, Sun OS,

SCO UNIX.

MICROSOFT: Windows 2003, Windows XP, Windows 2000, NT 4.0, NT 3.X, Windows 95 & 3.11, MS-

DOS

NOVELL: NetWare 3.X, 4.X

SOFTWARE: VMware ESX, Opsware, VERITAS NetBackup, Big Brother, Apache, Squid, Samba,

Internet Information Server 4.0, Proxy Server 2.0, Xen, Kickstart, TCPWrappers, NIS, DNS,

SNMP, SSH, Automounter, LVM, RAID, Firewalls, FrontPage, Flash 4.0, MS Exchange 5.5,

sendmail, dovecot, Microsoft Mail, HP Open View, MS Office, MS Project, Anti-Virus

Programs, Internet Explorer, Netscape.

DATABASES: ORACLE 7

EDUCATION: Bachelor's Degree

in Electronics and Communications Engineering

Graduated with honors.

Overall

GPA:

4.0

CERTIFICATIONS:

EDS, Client/Server Introduction Certified Instructor

EDS, Client/Server Business Issues Certified Instructor

MCSE (Microsoft Certified Systems Engineer)

Hewlett-Packard, HP NetServers Certified Engineer

RHCE (RedHat Certification)

LANGUAGES: English, Spanish, and little bit of: French, Italian, Japanese, Portuguese

WORK EXPERIENCE:

COMPANY EDS an HP Company

(1995 to 2009)

Responsibilities:

Server operations, Change requests, Project management, Unix/Linux administration and

support, Systems upgrades, SW and HW installation, Patch installation, Technical

Documentation, Windows servers administration and support, Backup, Disaster Recovery,

Network support, UPS support, Database administration and support, New technology

evaluation, Migration projects, Development of technical proposals, Interaction with

customer, International coordination of projects, Team training

ACCOUNT: American Airlines, US Airways

(

2006 to 2009)

Sr IT Infrastructure Specialist

System Administration and support for the account

Maintained Critical Unix, Linux and Windows systems (1000+ servers) for American

Airlines, US airways, Sabre, Travelocity.

Environment: VMware ESX, Opsware, IBM/AIX, HP-UX, SOLARIS, Redhat Enterprise Linux,

Windows 2003, Windows XP, DNS, NIS, NFS, Automounter, VERITAS, Load Balancing, Big

Brother, ECPM, RDI.

ACCOUNT:

BORLAND Software Corporation

(2000 to 2006)

Server Operations and Sr Systems administration for Borland

Maintained all the Unix (IBM/AIX, HP-UX, Solaris), Linux and Windows Servers at Cupertino

site. Responsible for the Cupertino Data Center, RD Lab, QA lab, Tech Support Lab. Aprox.

200 Servers.

Support for Java, C++ developers in a ClearCase environment.

Environment: IBM/AIX, HP-UX, SOLARIS, Redhat Enterprise Linux, Suse Linux Enterprise

Server, Windows 2003, XP, 2000, DNS, NIS, NFS, Automounter, VERITAS, Starteam. Big

Brother.

ACCOUNT:

XEROX Corporation

(1995 to 2000)

Project Leader, team member and Advanced Systems Administrator:

E. Solutions and the Technological Field Services groups, involved in different

outsourcing, administration and new technology projects for EDS clients on site.

Project: UNIX and DBA outsourcing for Xerox, Mexico (2 years)

SUN Solaris administration and support. Upgrade and migration projects. The systems on

the SUN servers were used for Inventory Data Management of Xerox.

Environment: SOLARIS 2.5, SUN OS, ORACLE 7, SQL, Novell NetWare 3.11, Windows NT

Project: NT 4.0 / Exchange / Y2K (2 years)

Migrated 30 Novell servers to NT Server 4.0, 1500 PCs with Windows 3.X to NT Workstation

4.0, MS-Mail to Exchange 5.5/Outlook 98 and SW and HW updates to be Y2K compliance.

Environment: NT Server 4.0, NT WKS 4.0, Solaris 2.5, Novell NetWare, IIS 4.0, Open-VMS,

MS-mail, Exchange 5.5, Outlook 98, Windows 3.X, MS-DOS, Quota Server, ArcServe, DNS, DHCP,

ISO 9000

Project: E. Solutions (WEB and Intranet systems) (6 months)

Developed new systems based on WEB technologies, starting with a new option to access

Help-Desk services through the WEB.

Environment: NT Server 4.0, NT WKS 4.0, IIS 4.0, Front Page, Visual Basic 6.0, Visual

Interdev 6.0, Java, Flash 4.0, Dream Weaver, Fireworks, Exchange 5.5, Outlook 98,

ArcServe.

ADDITIONAL WORK EXPERIENCE:

COMPANY SPERSA

(Servicios Especializados y Representaciones)

COMPANY BACKGROUND: SPERSA is the biggest and most important HP dealer in Southeast

Mexico.

Technical Support Manager and Corporate Accounts Executive

Sales and technical support consulting and new technologies for SPERSA customers

Responsibilities:

Project budgets, Analysis, Network design, Technology consulting (mainly HP), Sales,

Coordination of the technical support group, Support LAN, WAN, PCs, OS, peripherals and

network equipment, Network administration and support

Environment: SCO UNIX, Windows NT 3.X, Novell NetWare 3.11, Windows 95, Windows 3.X, MS-

DOS, Hubs, Bridges, Routers, LAN Switches, Wireless and High speed networks.

COMPANY HP (Hewlett - Packard)

Technical Support Engineer:

Imparted courses to HP associates and provided technical support and advice to clients in

the areas of PCs, NetServers, peripherals, computer networks and HP products. Participated

in several projects for HP customers in network design, installation, and support.

Environment: HP products, SCO UNIX, HP-UX, Windows NT 3.X, Novell NetWare 3.11, Windows

95, Windows 3.X, OS/2, MS-DOS, Hubs, Bridges, Routers, LAN Switches, Wireless and High

speed networks.

Raul Alvarez

San Jose, CA ************@***.*** 408-***-****

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