Customer Service Manager

Kate Jamison

Email: *********@********.***

Address: ***** ****** **** *****

City: Fairfax

State: VA

Zip: 22032

Country: USA

Phone: 571-***-****

Skill Level: Experienced

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kate Jamison 10290 Colony Park Drive Fairfax, VA 22032 Cell: 571-***-**** E-mail: *********@********.***

Professional Profile

Ms. Jamison has over seven years of experience working within the counterterrorism and customer service industries. Most recently she was a committed researcher in the area of tabletop exercises, involving the theft or attempted theft of highly sensitive nuclear and radiological materials. Having assisted in the development of over 20 site-specific exercises, Ms. Jamison contributed significantly to the training efforts of local, state, and Federal law enforcement officials. Ms. Jamison is seeking a position within an agency that is dedicated to meeting and exceeding the Nation's security objectives.

Qualifications

* Proficiency in Microsoft PowerPoint and Word

* Excels in multi-tasking

* Commitment to quality and service

* Strong customer service ability

* Excels in proofreading and editing

* Solid researching abilities

* Performs well in high-demand, fast-paced environments

* Strong organizational skills

Experience

Counterterrorism Research Specialist McMunn Associates, Inc.~ A Parsons Company Washington, DC July 09-June 12

Ms. Jamison had over two and a half years of experience assisting Senior Counterterrorism Exercise Planners in the design and development phases required to complete site-specific tabletop exercises. The tabletop exercise program, which directly supported the National Nuclear Security Administration's (NNSA) Offices of Counterterrorism Policy and Cooperation and Global Threat Reduction Initiative (GTRI), as well as the Federal Bureau of Investigation (FBI), were developed for Federal, state, and local agencies, and aimed at promoting situational awareness and team-building while highlighting key indicators that could lead to the prevention or disruption of a terrorist attack. Her ability to multi- task allowed Ms. Jamison to assist with up to three exercises at any given time. Collaborating in the development of over 20 Counterterrorism/Weapons of Mass Destruction (WMD) exercises, Ms. Jamison gained broad, yet in-depth, knowledge in the areas of counterterrorism policy, crisis and consequence management, WMD-based terrorism, and basic radiation information, such as its health effects, terminology, and exposure information. Attendance and co- facilitation of these exercises gave her an understanding of Federal, state, local, and site response capabilities to a terrorist-WMD incident. Ms. Jamison's exposure to such information greatly improved the quality and scope of information she provided to her team members before and during exercise production.

Assistant Property Administrator August 08-March 09

Vornado/Charles E. Smith Washington D.C

Properties included 1666 K St., 1776 K St., 1629 K St., and 1919 M St. Responsibilities included general administrative duties: answering telephones, assisting and handling all telephone inquiries, faxing, copying, and filing appropriate documents, as well as setting up maintenance appointments when requested by tenants. Ms. Jamison was also required to manage Workspeed, an online work ticket system, where she would monitor requests by tenants and make sure they were dispatched to the correct individual, as well as having the tickets closed out within a timely manner. Ms. Jamison assisted in preparing monthly reports, along with other reports when needed, and was there to assist the Property Manager and tenants, for all properties.

Assistant Manager August 06-January 08

American Eagle Outfitters Dulles, VA

Ms. Jamison was one of three assistant managers who assisted the store manager in all daily operations, including generating sales and profit while controlling expenses and inventory, talent acquisition and development, visual acuity and building the AE brand. Responsibilities included but were not limited to: recruiting, interviewing, hiring, and training new store personnel; participating in personnel performance evaluations; resolution of scheduling and staffing issues as well as assisting in the development of weekly work schedules; training, supervising, and the continued motivation of all sales staff members; resolving customer service/satisfaction concerns; and securing assets and property and maintaining loss prevention and operational standards.

Sales Associate August 05-August 06

American Eagle Outfitters Fairfax, VA

As a sales associate, Ms. Jamison's primary responsibility was to provide customer support to the store's patrons. Additional responsibilities included opening and closing the store, maintaining product visibility standards, product

replenishment, cashiering, in-depth product knowledge, and minimal training of new personnel.

Education

George Mason University, 2006 Fairfax, VA Bachelors of Science Government and International Politics

Clearance

Top Secret / "Q" Sponsoring Organization: Department of Energy

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