Management Manager

Joey meneses

Email: *********@********.***

Address: *** ********* *** **** ***

City: Glendale

State: CA

Zip: 91210

Country: USA

Phone: 818-***-****

Skill Level: Director

Salary Range: $130,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JOEY MENESES

Email: ****.********@*****.***

Phone: 818-***-**** (Los Angeles, California)

Executive Summary

Over 28 years experience in planning, procurement, management, implementation and operation of an enterprise-wide information technology infrastructure operation (cloud computing, wide and local area networks, call center, ERP/CRM solutions, Information Assurance, service desk, end user/customer support, desktop management, virtualization, business systems analysis, wireless networks, remote access technologies, storage, and data center consolidation and migration). Transform, re-engineer and IT operations in support of changing business needs along with ensuring effective vendor relationship management. Deliver modern infrastructure solutions to support a mobile workforce and virtual workplace. Over 10 years IT Customer support at various Tier I/II/II support levels from hardware and software application support. Perform the business analysis processes to model, design, and optimize business processes determining the relevant analytics, automations, and reporting needs that lead to solutions provide optimum business processes and trusted information transforming the business towards the clients vision. Knowledge in collaboration technologies and experience in designing and implementing company-wide social media/collaboration/knowledge management solutions. Collaboration technologies include web conferencing, document sharing, social media, email/calendaring, team spaces, presence, blogs and wikis, etc.

Experience:

Bank of America Senior Program Manager

Project REWIND Data Network Infrastructure

Aug 2012- Present (6 month contract)

Directly involved in project delivery. Key member of the Project Management Office (PMO) that drives day-to-day project management activities. Responsible for structuring and executing project approaches that deliver on client objectives. Manage projects throughout the project life cycle from original concept through final implementation. Create, track, and manage comprehensive, realistic project schedules and measure progress regularly. Manage project scope including documenting all change control requests. Make and communicate tactical decisions as necessary when balancing between cost, schedule, technical functionality, and quality.

Develop project plan

Understand all phases of the development life cycle and the general activities associated with those phases.

Understand inter-dependencies between each of the development life cycle phases

Monitor teams utilization

Track teams progress against the development plan

Provide regular status reports to project manager

Adheres to project standards (High Rigor)

Understand technologies being used on the project well enough to anticipate and address issues of scalability, performance, and complexity

Assess the impact of technology issues or changes to the scope of the project

Familiarity with Reengineering/Change acceleration tools and techniques, Performance metrics, scorecards, dashboards, creative problem solving techniques

Meneses Technology Group Senior Partner, IT Consulting Services

May 2011-July 2012

Provides IT consulting for all service offerings that leverage technology from mainstream to cutting edge solutions. Consulting services entails Cloud Computing, Virtualization, Storage Transformation, Network and Data Center Migration and consolidation, Modeling and Simulation, Information Assurance, ITSM implementation and program management, System and application integrations, Call Center and Enterprise Service Desk, mobile application development for iPad and Android, Information Assurance, Logistics and Support Systems, and Outsourcing.

Migrated selected datacenters through commercial vendors. Led migration and transition efforts using 3rd party co-location and co-hosting facilities such as Teremark and Rackspace in migrating datacenters to a cloud environment.

Developed Service Level Agreements and coordinated various implementation teams for all virtual migrations to the cloud.

Operate infrastructure services to meet and exceed SLA by planning, executing, and managing proactively.

Manage 3rd party service providers such as network, telecom, data center hosting, public clouds, SaaS solution providers, and managed service providers to meet and exceed SLA commitments.

Leverage external partners and vendors to enhance effectiveness as needed. Responsible for the purchase, installation, and life-cycle management of infrastructure and application related services.

Oversee and manage all projects, including strategic enhancements, releases and maintenance activities

Evolvent Technologies, Inc,

May 2008- April 2011 Vice President, IT Services

Led IT services business development, and delivery to spearhead services into the Military Health line of IT business. Provide solid technical strength and client development skills to build peer-client relationships with senior leadership across the Military Health market. Strong dedication to client service and able to point to a network of significant client relationships developed over time. Possess existing senior client relationships within the Department of Defense (DoD) Military Health System enterprise, particularly in the Technology area. Responsible for driving business growth within the DoD health account. Manage the business capture and proposal development process, management of contracts, delivery of client work, management of administrative and operating budgets, and strategic planning and execution.

ITIL implementations BMC ITSM Suite. Over 6 years experience implementing, managing and deploying BMC products to support asset management, help desk, and configuration management for government organizations.

o Project I

o Led technical team for standing up the IT infrastructure for the largest Department of Defense (DoD) healthcare education campus ($30M program). Graduating over 24,000 students per year, larger than all 3 Service Academies combined.

o Develop the ITIL configuration process using the BMC Remedy Asset management, BMC Configuration Management, BMC Configuration Discovery, and BMC Atrium CMDB.

o Developed best practice process flows for BMC Asset management and ITIL configuration management for the Medical Education and Training Campus project and Air Force Enterprise Service Desk.

o Identified configuration manager and auditor for all the service support and service delivery of the project.

o CM process includes the CM planning, configuration identification, configuration specification, configuration control and configuration audit and verification

o Use BMC Configuration Management to distribute software and patches to desktops, servers, and handheld devices, and synchronize application code and content. CM used to implement part of the ITIL configuration management process.

o Implemented the BMC Configuration Discovery to discover hardware and software and monitor usage of software. Implement the CMDB data load and the audit parts of the ITIL configuration management process. Used ADDM for software license compliance part of the Asset Management lifecycle.

o Applied configuration manager to identify configuration items so new configuration items can be recorded and identified as part of Asset Management, Change Management, or Incident Management.

o Implemented asset management extending the CMDB functionality to provide processes for cradle-to-grave operations.

o Project II

o Led technical team to develop the Enterprise Service Desk (ESD) for the Air Force supporting over 700,000 users. Supports the U.S. Air Force (USAF) in their consolidation efforts under the Air Force Network Operations (AFNETOPS), which is structured to better support the warfighter by having all Air Force units charged with network (help-desk) operations under one command.

o Operates a virtual help desk 24x7x365 in support of USAF operations worldwide. Developed and implemented Remedy procedures in the help desk using the BMC ITSM Suite products.

o Project III

o Senior director and program manager for the data center upgrade for all (88 sites worldwide) the medical facilities to include entire life cycle cost and program, design, installation and deployment. Managed a staff of 35 consisting of network engineers and support personnel. Total budget of $20M (P&L) each year to upgrade various data center facilities.

o Program management and execution of a $35M budget in support of the Medical System Infrastructure Modernization (MSIM) program for the AF/SG. The MSIM program performs upgrades and oversight of medical networking infrastructure at 85 Air Force MTFs worldwide and other medically related support facilities based upon mission requirements. Implemented data centers for various MTFs supporting the medical environment. Plan, procure, survey, design, implement and install various technologies in the program. Manage all resources and budget for the entire operation.

o Led successful engineering team through a complete ITIL development cycle for network infrastructure upgrades at 85 sites worldwide and responsibility for site survey, design, engineering, implementation, configuration management, and customer support. Expand the MSIM program to include wireless local area networks, integrate existing wireless infrastructure into the new 2nd Generation WLAN systems (Aruba systems), conduct engineering studies and provide on-site training.

IT Business Development

o Executive experience in all phases of business development, including planning, strategy development, bid and proposal budgets, bid/no bid decisions, resource allocations, color and management reviews.

o Track record of winning and operating very large-scale US Government contracts and programs, both domestically and internationally. Directly led and won a $30M project

o Provided capture/proposal management support for a variety of government programs including program management and information technology

o Customer experience includes Major Corporations, DOD, and various Federal Departments

o Assembled high-performance teams in response to must-win programs.

o Negotiated and implemented teaming arrangements for subcontractors, joint ventures, and limited liability corporations.

o Established proposal development teams at remote locations.

o Responsible for planning, market research, target selection, strategy formulation, budget planning and control, and direction of proposal teams.

o Directed capture and proposal activities for DoD operations, technical mission projects, base support programs and all Federal Agencies

Specific Achievements

o Develop the enterprise strategic IM/IT plan to deliver a 21st Century, State-of-the-Art Medical Campus. Successfully stood up and migrated the Enterprise Data Center, Cloud Computing based Campus Support Call Center, Campus Portal, and deployed over 10,000 computers, 700 printers, campus network, and wireless infrastructure. Initiated all planning, charter, scorecards, test plan, QA for the entire operation.

o Managed all technical, application, and deployment teams for the operation. The successful launched was hailed by DoD / Air Force leadership as a top 10 success for 2010.

o Provide technical solution for a full-service, state-of-the-art Experience Labs, personnel and technical resources to conduct a wide range of studies in psychology, customer behavior, usability testing, Human-Computer Interaction research and Human Factors.

o Translate business needs into technical specifications in order to create detailed requirements for development of various applications / products.

o Manage and direct large data center migrations as the technology lead with 2500 servers, 800 or more applications for the Air Force.

o Develop solutions to implement the very first virtual medical hospital and support of the Air Force Modeling and Simulation programs.

o Develop solutions for a Learning Management Systems, mobile computing, online scheduler, and Blackboard system integration.

o Develop Golf Management Systems solution for the Air Force using Cloud Computing Model. Infrastructure design and deployment includes 88 sites worldwide. Implemented POS solution at all sites to include software and hardware.

o Develop strategies and methodologies on implementing and deploying cloud services such as SaaS, IaaS, and PaaS. Serve as the technology leader for all IM/IT programs and projects within the Air Force Modeling & Simulation Program.

Deputy Chief, Information Technology Division

Jul 06 - May 08- Deputy Chief, Information Technology Division, Office of the Surgeon General, HQ Air Force Medical Support Agency (AFMSA), Brooks Air Force Base, TX

Oversees execution of Air Force Surgeon General (AF/SG) policies and programs in support of Air Force global capability and national security strategies. Provide strategic communications and well-developed consulting, business management, and leadership skills in the execution of a multi-faceted communications program area encompassing internal and external audiences. Plan, implement, and evaluate large information technology system in support of administrative and technical activities. Project management includes strategic planning, developing and administering a balanced approach to the strategic planning, technology development/deployment planning, project implementation, evaluation and analysis.

o Design and implement disaster recovery and business continuity plan for each location

o Provide expert consultative leadership for all Air Force Medical Service (AFMS) supporting the activities of 40,000 personnel serving 2.6 million beneficiaries through 85 Medical Treatment Facilities (MTF) worldwide with a budget of $5.3B. Lead execution efforts of Air Staff branch delivering the integration of health care delivery and information management and information technology (IM/IT) throughout the Air Force Medical Service (AFMS).

o Perform Contracting Officer Technical Representative (COTR) responsibilities to a budget of $75M. Conduct independent verification and validation and audit (IV&V) of the MSIM program.

o Apply sound ITIL Project Management Lifecycle expertise to initiate, lead, plan, implement and coordinate the activities of single or multiple technical projects of varying size and complexity and represents AFMS on working groups with AF communication agencies, DoD organization program offices, and other federal agencies.

o Develop transition plans for the Tri-Service (USAF, Army, Navy) network management, configuration management, security engineering, customer support, and web management to support the overall objective of consolidating resources from all services.

o Aligned IT team with business units to develop business expertise and improve quality and responsiveness in support of 400+ new monthly work orders.

Chief Operating Officer (COO)

Jun 04- Jun 05 - Chief Operating Officer, 18th Aeromedical Evacuation Squadron, Kadena Air Base, Japan

Provides oversight of resource management and budgetary execution compromising $1.3 million dollars, 92 manpower authorizations, over 30 commanders support staff programs, computer network services, and accountability of an Automated Data Processing Equipment inventory valued at over $500K.

o Accountable for medical logistics support services including three War Reserve Materiel (WRM) projects totaling 965 items, managing an inventory in surplus of 480 items valued over $2.9 million, procuring medical material, maintaining 7,200 sq ft squadron facilities and 4,200 sq ft warehouse space, accounting for all deliveries and discrepancies, local purchasing of supply items, and government purchase card (GPC) operations.

Chief Information Officer (CIO):

Apr 02-Jun 04- Chief Information Officer (CIO) Kadena Air Base Japan

Manage systems development, deployment and operations. Define and implement all infrastructure support and services. Manage all internal and outsourced projects within approved budgets.

o Managed five departments providing installation, configuration, on-site technical support, network management and design services. Significantly improved the service levels, computers' and networks' robustness, and systems' security. Created teams driven organization, which is very well motivated and suited for the tasks it needs to perform. Build and mentored the management team for IT organization.

o Develop solutions to include ORACLE database optimization to gather data such as data mining efforts to improve decision making within the organization. Implemented knowledge based management systems to improve workflow in the unit.

Chief Financial Officer (CFO):

Jul 00-Apr 02 - Chief Financial Officer, Business Operations and Beneficiary Services, TRICARE, and Commander Support Staff (CSS), Kadena Air Base, Japan

Manage an $8.1M program at Kadena Air Base as the commander for the business unit. The business unit consists of the central appointment office, Aerovac, template management, TRICARE, health benefit advisor program, debt collection program, and resource management. Responsible for all TRICARE issues and support of Geographical Separated Units. Implemented new Memorandum of Understanding (MOUs) for off-base referrals and developed new procedures for billing.

Manager, US Operations, IBM Corporation, Global Services Division

1999 - Manager, IBM Corporation, U.S Operations for Internet Emergency Response Service (IERS) Global Services Division, Sterling Forest, NY

Operations manager for the Internet Emergency Response Service (IERS) for the Global Services - US Division - Business Recovery Services for IBM. Manage a 24 X 7 emergency response service and operations manager for the US operations. Develop business operations, vision and strategy for the IERS division. IERS is designed to augment customers Internet security skills, enabling them to utilize the Internet with reduced exposure. The service is based on IBMs experience managing its own Internet connections and those of its customers, as well as extensive incident response experience in virus and network security

Chief Information Officer (CIO), Tri-Service Medical Systems Support Center (TMSSC)

1997-1999 - Chief Technology Officer

1996-1997 - Chief Network Management

Manage Military Treatment Facilities (MTF) network infrastructures that provide the medical and business users the information resources needed to achieve their operational objectives. Develop, deploy, and supported a comprehensive Network Management Systems (NMS) which supports the Air Force Medical Service needs to monitor current network performance, build a statistical database documenting performance, perform trend analysis and fault isolation, train government personnel in NMS operations, assist in resolution of network problems, and assist in the development of future network enhancement plans.

o Deploy required hardware, software, training, and mentoring to each MTF to establish a robust, distributed NMS. Implement the Network Support Center to provide proactive and reactive management of medical systems and infrastructures by monitoring and managing network resources within the MTF.

o Manage operation of a 24 X 7 support center to include software development, Remedy and Oracle support, in-house help desk functions, HP Openview deployments, sustainment, and training .

Other Info

Adjunct Faculty Professor : (University of Maryland)

US Division, University of Maryland Adelphi (2006- present) Distance Education Information Systems

Training:

Experience supporting mainframe, mid-tier, and/or server applications such as: Oracle, DB2, and SQL server databases, Windows, Unix, Operating Systems, Cisco, CP/IP, NIPRNet, SIPRNet, and LAN/WAN computer networks.

DISA Data Services Course, Operational Information Security Defense Information Systems Agency (DISA), USAF Project Management Course, Successful implementation of Telemedicine, Creating and Configuring Internet Information Server (IIS) and TCP/IP, Oracle Administrator and User Discovery Training, Fortify Developers Course Software Assurance, Sharepoint Design and Development

Experience of working with formal project methodologies and associated accreditation (PMI PMP, IPMA Level C, PRINCE2 Practitioner, etc.), Change control, and Issues log management.

Worked deployments of VMware, CITRIX, and Microsoft Hypher V. Developed cloud solutions using Rackspace and Teremark services.

Expert on Windows 7/8, Vista, XP, MAC OS X, SQL, Java, LDAP, Single Sign-on, Joomla, ASP, Coldfusion, Dreamweaver, Microsoft Office, Exchange, Cisco IP phone support, Active Directory (User management, groups and security permissions), Sharepoint, Microsoft Project, BlackBerry, Android, iPhone, iPad, Tablet support, Remote Desktop (remote support), Phone support, eMail support. Experience with Track-IT, BMC Remedy Service Desk, and Right Now.

Education

1. MS - Colorado Technical University, 1995, Management of Information Systems (3.8 GPA)

2. MS -- Air Command and Staff College (ASCS), 2006, Military Science and Operational Arts, Jun 2006,

3. BS -- University of Maryland, 1991 Business Management

Foreign Language Skills: Tagalog - Fluent Spanish - Basic

Turkish -Basic Japanese - Basic

Hobbies: Private Pilot -- 220 hours on various aircrafts: Cessna 172P, Cessna 172R, Cessna 172RG, Cessna 172SP, and Cessna Twin 310. Currently working on Instruments Flight Rating (IFR)

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