Project Manager Management

Kevin Carly

Email: *********@********.***

Address: *** * *** *

City: Springville

State: UT

Zip: 84663

Country: USA

Phone: 801-***-****

Skill Level: Management

Salary Range: $150,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Executive Profile:

Cost-cutting, team-building, out-of-the-box leader who delivers high-impact results. Expert knowledge and experience with service delivery, technology operations with strong experience leading contact centers, IT teams, program and project management, alignment of teams behind corporate values, and delivering remarkable results against aggressive timelines and goals.

Core Knowledge, Leadership, and Management Skills:

Departmental Leadership and Management

Employee & Leadership Mentoring

International & Multi-site Operations

Human Resources & Staffing

IT Operations, Service Desk & Contact Center Operations (ITIL)

Project Management (Agile, PRINCE2)

Program Management

Performance Management Analytics

Performance & Process Improvement

SaaS

Results Driven

Career Background and History

RIO TINTO (contract), South Jordan, Utah 2011-Current

Project Manager, Kennecott Utah Copper, Information Systems & Technology

Rescued and delivered troubled infrastructure and development projects for Kennecott Utah Copper business unit. Directed technology, business-unit team members and vendors to deliver projects on time and within budget using Agile and PRINCE2 methodologies and processes. Budgets total over $13mm and increase profitability by over $15mm annually. Accomplishments include:

Saved multiple projects through strong leadership and process adherence

Reduced project budget by nearly $800,000 through rigorous budget review

Executed first Disaster Recovery project and successful test in company history

DEALERTRACK, South Jordan, Utah 2009-2010

Sr. Manager, Client Services

Department director and executive team member who implemented ITIL guidelines, CRM conversions (including case tracking service desk tools), CTI technology and Workforce Management principles. Budget totaled over $3mm annually and technical team size was over 60 managers, supervisors and team members. Accomplishments include:

Increased CSAT by 10 percentage points in first six months

Grew team size by over 400% against a target of 525%

Improved all KPIs via strategy execution and culture change

RIO TINTO, South Jordan, Utah 2006-2008

IS&T Regional SAP Level 2 SAP Service Desk / Technical & Functional Support Manager (Americas)

SAP Support Manager for Americas region, with global responsibility for follow-the-sun case management and reporting. Regional vendor and executive relationship manager. Team size was over 120 globally, including off-shore contracts. Accomplishments include:

Established Vendor Management principles yielding a 12% savings against a $25m annual budget

Created follow-the-sun escalation procedures

FLAGSHIP INTEGRATION SERVICES, Rolling Meadows, Illinois 3/2006-8/2006

Director of Web Development and GNOC

Department director for global network operations center (GNOC) and web development teams. Delivered yacht race tracking solution using Flash, GPS hardware, NOAA weather data, Satellite services, .NET and SQL capabilities. Budgets totaled over $1.5mm and team size varied from 10-25.

Company closed five months after my start.

PUBLICIS GROUPE SA, Chicago, IL 2002-2005

Regional IT Operations Manager

Promoted through Network Engineer position to Regional IT Operations Manager, Global WAN Manager and CAB Chair. Responsible for IT Operations for 63 individually operated offices in the Western US and Canada. This includes service desk, system design and implementation, system administration, messaging, LAN/WAN, telephony and directory services. Integrated offices from de-centralized IT services into a "shared services" model. Budgets exceeded $20mm and team size included 15 direct reports and 100 matrixed reports. Accomplishments include:

Saved one business unit over $150,000 through shared-service integration

Implemented Virtual Team solution yielding an annual $300,000 savings in travel costs

Designed and Implemented ITIL-based Change Management procedures resulting in a 400% reduction in self-inflicted system incidents and change failures

UNITED MESSAGING, Malvern, PA 2001-2002

Project Manager

Delivered enterprise-wide messaging platform migrations, including creation of ad hoc service desks and messaging system expertise, for clients such as Granite Construction, CompuCom, Kansas Farm Bureau. Accomplishments include:

Recognized for saving two failing projects

Created ad hoc Service Desk for enterprise platform migration

Additional experiences in Project Management, Team Leadership, Network Engineering, and Contact Center/Technical Support. More details are available upon request.

Formal Education

University of Phoenix, Provo, Utah

Bachelor of Science, Business Information Systems

Novell Education

Master Certified Novell Engineer, Infrastructure and Messaging

Ashford University, Online

Masters of Business Administration, Management Information Systems

(active, 4.0/4.0)

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