Quality Assurance Customer Service
Resume:
Christopher Paul Switzer
Clinton, Mississippi ***56
******************@*******.***
Objective: To obtain a position utilizing m y strengths in Business Intelligence, Marketing, and Management.
2006 2011
Experience: The Clarion-Ledger Jackson, MS
Budget Analyst Circulation Department
Implemented the use of demographic information in both the selling and retention of subscriptions.
Automated numerous processes and reports which decreased the necessary man-hours for completion.
Designed and implemented databases of subscription information reducing the dependence upon other
departments in utilizing Business Intelligence.
Created new methods of tracking Key Measurements which allowed for more informed decision making.
Created processes that allowed for the projection of both revenue and expenses.
2004 2006 U.S. Legal Forms, Inc. Flowood, MS
General Operations Manager
Responsible for the Customer Service, Completions, and Production departments.
Managed 40 employees ranging from attorneys to support staff.
Responsible for payroll, commission management, Account Payable, vendor selection and management,
as well as facilities management.
Managed the company s online marketing through PPC or sponsored search on Google, Yah oo, MSN
and various smaller search engines.
2001 2004 SkyTel Clinton, MS
Operations Manager
Responsible for the daily operations of the inbound telemarketing call center consisting of approximately
80 sales and support personnel.
Responsible for the m anagement of the call center telecom systems, marketing, and quality assurance
endeavors.
2000 2001 SkyTel Clinton, MS
Coordinator of Quality Assurance
Responsible for the management of the Quality Assurance group.
Oversaw the monitoring and ranking of all telemarketing sales representatives.
Reviewed all internal processes to insure maximum productivity.
Responsible for the department intranet site.
1999 SkyTel Clinton, MS
Operations Administrator
Responsible for the management of over 900 toll free advertising response numbers.
Oversaw the New Hire telecom process.
Prepared statistical reporting.
Responsible for the creation of all order forms.
1994 1996
Education: Mississippi College Clinton, MS
School of Business
1990 1992 Mississippi State University Starkville, MS
School of Business
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