Management Customer Service

Clinton McGraw

Boise, Idaho abp15e@r.postjobfree.com

Network/Systems Management

Extensive background in network design, installation, management and

troubleshooting. In-depth experience with packet and data analysis for

troubleshooting and trend analysis. Strengths in resolving inter-vendor

operability issues, automating daily management tasks and creating web

interfaces for day-to-day management.

Technical Skills Summary

Network Solutions and Configuration:

Cisco routers, Catalyst switches and PIX firewalls, Extreme Networks, Dell,

3Com, Symbol, Foundry

Security: ACL, Firewall, Encryption

Operating Systems: Windows NT/2000/2003/XP,

Unix, Linux

Database: MySQL, MS SQL, MS Access, Sybase

OSI Model and Protocols: STP, QOS, TCP/IP,

IPX/SPX, AppleTalk

Common Protocols: FTP, SNMP, NTP, HTTP, DNS,

DHCP

Wide Area Technology: Frame Relay, ATM,

Point-to-Point, T1, DS3, DSL, ISDN, Metro LAN

Routing Protocols: EIGRP, OSPF, RIP

Scripting Languages: Perl, VB Script

Remote Deployment: Altiris, BMC Management,

Custom Written

Additional: HTML, HP OpenView, Apache Web

Servers, IIS, POE, VOIP, 10/100 Megabit to Ten Gigabit Ethernet, FDDI,

Token-Ring, 802.11a/b/g wireless, MS SQL Server, Internet Services

Professional Experience

HCL AMERICA, INC. (Contracted to Micron Technology, Inc.) -

Boise, ID 2008 - present

MICRON TECHNOLOGY, INC. -

Boise, ID 1997 - 2008

Senior Network Engineer

(1999 - present)

Serve on a team supporting the acquisition, design, installation,

maintenance and administration of a worldwide enterprise network environment.

Specialize in LAN design and hardware and software configuration. Regularly

meet with internal customers, listening to their needs and implementing

solutions customized to meet their requirements. Develop software solutions

using Perl and VBScript. Recent, extensive experience packaging software

using Wise Package Studio for remote deployment using Altiris and BMC

Configuration Management (Marimba).

Design and Installation - Routers, Switches,

Firewalls:Design, install, support various network topologies including: Ethernet,

Gigabit Ethernet, TenGigabit Ethernet over copper and fiber optic cabling,

802.11a/b/g wireless.

Create and maintain disaster recovery plan.

Install and support interoperability of hardware from various

manufacturers, including Cisco Systems, Extreme Networks, 3Com, Dell,

Digital Equipment Corporation.

Supply remote access service support/installation for 3Com, Lucent,

Nortel, Windows NT platforms.

Provide WAN connectivity working with various technologies including

Metro LAN services, Point-to-Point Links, Frame-Relay connections, ATM,

DSL, and ISDN.

Network Management:Manage DNS and DHCP networks.

Integrated 3rd party and custom-written application tools.

Manage networks with custom scripts, SNMP, and HP OpenView.

Create and maintain in-house written network provisioning tools including

configuration management and web-based configuration tools.

Programmed in Perl for network management and CGI interfaces.

Troubleshooting:Utilize LAN/WAN packet analyzers and other tools to troubleshoot network

issues.

Test network interoperability of Windows, Linux and Unix.

Systems Management:Manage Altiris and BMC configuration management systems for backend

servers and client agents.

Packaged Software with Altiris Wise Packaging Studio.

Verify and repair installation packages.

Project Leadership:Co-led an 18 month, enterprise-wide network up-grade.

Led a distributed routing initiative campus-wide -- allowing better fault

isolation and decreasing production network down-time by approximately 75%.

Saved company more than $600,000 a year by developing configuring and

management tools.

Responsible for all hardware and software qualification testing for

worldwide deployment.

Developed an auditing system to ensure configuration standards and

software compliance throughout the company.

Developed standardized systems and tools that allowed for a successful

reduction in staff numbers (approximately 50%).

Field Service Engineer (1997 - 1999)

Provided technical support of internal corporate customer's desktop PC and

printing environments. Installed and maintained PC hardware and related

software. Maintained highest levels of customer service and became

knowledgeable of specific needs and departmental procedures. Communicated

extensively in writing an orally.

AUTOMATED BUSINESS SERVICES, INC. -

Boise, ID 1996 - 1997

Network Specialist

Installed and maintained PCs and PC-based networks. Installed Novell NetWare

servers, Windows NT servers, Windows 3.x and Windows 95, as well as Ethernet

network components. Set up and maintained TCP/IP networks and Internet

services.

CORVALLIS SCHOOL DISTRICT 509J -

Corvallis, OR 1994 - 1996

Systems Administrator

Installed and managed Novell Netware servers, desktop PCs, Cisco routers.

Researched and implemented a network disaster recovery system. Created and

maintained PC configuration standards for the district. Installed Token Ring

network components. Provided extensive technical assistance to customers

throughout the school district.

Education and Training

ITIL Foundations Certification, October 2006

Cisco Network Security, April 2000

Novell NetWare 4.1 Advanced Administration, 1996

More than 30 Micron Technology courses in system administration, networking,

project management and new technology topic areas.

Contact this candidate