Information Technology Technical Support

Clint Morrow

**** * ******** **** *** ***

Tallahassee, FL 32303

Tel: 850-***-**** Email: *****.******@*****.*** Website: www.clintmorrow.com

SUMMARY

I am a highly-motivated individual with a strong focus on project management, leadership, and team-building.

I have experience in managing projects to their completion, systems administration, end-user support, as well

as strong written and verbal skills to clearly communicate these skills to others.

SKILLS

Excellent verbal and written communication skills

Experience leading and managing projects to their completion

MySQL database design, normalization, and management

Experience administering UNIX, LINUX, Mac OS X, and Windows-based server and client systems

Fundamental knowledge of C++, Java, Visual Basic.NET, Ruby programming languages

Fundamental knowledge of CSS, XHTML, HTML, XML markup languages

Expertise with Microsoft Of ce Suite (Word, Excel, PowerPoint, Access, Outlook, Project, Visio, Publisher,

Visual Studio), Adobe Photoshop and Dreamweaver

Pro ciency with general computer hardware installation, troubleshooting, and repair

EXPERIENCE

Systems Administrator, Children s Campaign, Inc., Tallahassee, FL 2008-Present

Administer, manage, maintain, and provide support for a non-pro t organization consisting of ~20 client sys-

tems in a mobile and wired environment.

Administer Windows Server 2003, Linux CentOS, Google Applications for Business platforms.

Research, test, and recommend IT solutions to upper-management.

Compose business cases and proposals for upper-management.

Provide technical support to end-users.

Provide training to staff about IT systems and services.

Mentor and develop Junior Systems Administrators, Technology Team, and the rest of staff to become more

valuable to organization.

Firedog Technician, Circuit City Stores, Inc., Gainesville, FL 2006-2007

Provided technical support and computer assistance to customers over the telephone, in-store, and on-site.

Diagnosed technical issues, hardware or software-related. Provided solutions for customers through upgrades,

repair, or replacement of affected computer system.

Geek Squad Counter-Intelligence Agent, Best Buy Co. Inc., Panama City, FL 2005-2006

Assisted customers with service and repair issues. Provided the initial contact with customers, checked in

product, and ran basic tests to determine product needs and service solutions. Facilitated the complete solu-

tion of product sales, upgrades, installations and service in the store and over the telephone.

Tier1 Technical Support Intern, SallieMae Servicing Corporation, Panama City, FL 2002-2003

Worked with Tier1 Technical Support Services Department to gain experience and knowledge of the IT work-

place. Gained familiarity with help desk services, telecommunications infrastructure, basic hardware and soft-

ware support and maintenance, and the shadowed the roles of various employees.

EDUCATION

Florida State University, Tallahassee, FL

In Progress: Bachelor of Science Degree in Information Technology

Overall GPA: 3.764

Information Technology GPA: 3.865

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ACADEMIC PROJECTS

Disaster Recovery Policy Planning and Implementation 2008

Planned, managed, and implemented a disaster recovery policy (DRP) for a non-pro t organization in which no

measures were previously taken to secure systems and information. Skills taken away from this project: Project

management and leadership, policy creation, technical writing, advanced planning, risk assessment, goal

breakdown schedules, and work breakdown schedules.

(LIS4910 IT Project & LIS4905 Directed Individual Study, in conjunction with Children s Campaign, Inc.)

Networking and IT Security Infrastructure Solution 2008

Planned a networking infrastructure and security solution for a mock organization in which their networking

and security infrastructure was inadequate. Proposed a solution that was effective in considering the physical,

operational, and policy approaches.

(LIS4482 Management of Networking and Telecommunications & LIS4774 Information Security)

Information Systems Design and Implementation 2008

Planned, analyzed, designed, and implemented an web application information system for a mock startup PC

support company, GeekDog, where an inef cient system was to be replaced. Speci c technologies included

were: SQLite, Ruby on Rails, and CSS deployed on a remote server for testing and demonstration.

(LIS3784 Information Organization & Communication)

Database Design 2007

Designed, tested, and implemented a MySQL database for a mock management and publishing company for

the entertainment industry. The system was designed to store various information on artists including album

sales, performances, and merchandise sales in order to calculate quarterly pro ts and net earnings.

(LIS4930 Database Concepts)

Web Design 2007

Redesigned a website to Web 2.0 standards using strict XHTML and CSS coding.

(LIS3353 Technologies)

Technical Communication 2007

Proposed a complete technological and logistical solution to a mock audience of clientele in which productiv-

ity and ef ciency was not at full capacity due to lack of installed IT infrastructure. Solutions covered all aspects

of IT, including hardware, software, telecommunication, budget considerations, as well as non-IT cost-saving

recommendations such as the restructuring of employee hierarchies and organizational units.

(LIS3021 Technical Communication for Information Professionals)

Research & Data Analysis 2007

Researched and gathered information using various data collection methods in order to propose a solution to a

mock city s failing bus route system due to inef cient use of routing, stops, and considerations for it s riders.

(LIS3201 Data Collection & Analysis)

PROFESSIONAL AFFILIATIONS AND AWARDS

Florida State University: 2009 College of Information Humanitarian of the Year

Florida State University: President s List - Fall 2008

Florida State University: Dean s List - Fall 2007, Spring 2009, & Summer 2008

Florida State University College of Information Appreciation of Service Award

Association of Information Technology Professionals, FSU Chapter

Executive Board Member: Member Education

Association of Information Technology Professionals, National Chapter

Florida State University STARS Alliance (Students & Technology in Academia, Research, & Service) Member

National Scholars Honors Society Member

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