Customer Service Engineering
Resume:
Alex Wiss-Wolferding
Apt. **02
Champaign, IL 61820
Evanston, IL 60202
****@********.***
Upcoming University of Illinois at Urbana-Champaign graduate in general/industrial engineering curriculum with internship and work experience.
Proficient with engineering software such as AutoDesk Inventor and AutoCAD, MicroStation, and MATLAB, and office software such as Word, Excel (including VBA), and PowerPoint. Basic understanding of JavaScript, HTML/CSS,
Able to quickly learn and master new technologies and systems; successful in both team and self-directed settings; adaptable to all types of work environments.
Education
University of Illinois at Urbana-Champaign
Spring 11 – Expected graduation December 13
Majoring in General Engineering, minoring in Mathematics
Secondary Field in Engineering Administration
Campus GPA 3.46
University of Colorado at Boulder
Fall 09 – Fall 10
Majoring in Architectural Engineering
Dean s List Spring 10 Semester
Campus GPA 3.45
Experience
Batch Operations Intern
Fiserv, Inc. – Chicago, IL
Summer 12
Oversaw the migration of all documentation from one information management system to another, including creation of a new documentation standard and system, and maintenance of documentation.
Freelance IT Help
Self Employed – Evanston, IL
Summer 11 and Summer 12
Worked alone to help individuals with a wide range of problems including data migration, setting up email or other online surfaces, creating and managing websites, and hardware troubleshooting. Learned numerous customer service skills such as patience and how to successfully deal with frustrated individuals.
Camp Counselor
Baker Demonstration School – Wilmette, IL
Summer 11
Oversaw more than a dozen first through fifth grade children both alone and with others. Also organized games and activities for them, learning organizational skills and leadership in the process.
CAD Draftsman/Surveying Intern
Gary A. Wiss, Inc. – Northbrook, IL
Summer 11 and Summer 10
Took hand-drawn or written notes and used MicroStation to create CAD drawings, working in an independent environment. Also did surveying work when required, fostering teamwork and technical skills and learning to be very precise and meticulous.
References Available Upon Request
Alex Wiss-Wolferding
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