Customer Service Project Manager
Resume:
Conrad Kramig
Email: *********@********.***
Address: *** ***** ***** ***
City: Alpharetta
State: GA
Zip: 30009
Country: USA
Phone: 678-***-****
Skill Level: Experienced
Salary Range: $104,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Conrad E. Kramig
225 Jayne Ellen Way
Alpharetta, GA 30009-2313
*********@********.***
Summary
Experienced, self-motivated systems analyst and software design engineer with a proven
track record for finding and implementing solutions for business problems. Designed,
developed and implemented complex software applications for large Property and
Casualty insurance companies while acting in multiple roles including analyst, tester,
trainer, consultant and liaison between IT, business areas and management. Proven
ability to establish rapport between business users, management and technical staff.
Skilled in innovative thinking to solve problems.
Work Experience
Contractor, 09/2011 Present Vitaver Associates. Ft. Lauderdale, FA Provide customer service by assisting with Helpdesk Incidents and Requests for a major educational institution. The environment ADABAS and Natural under Unix with Linex and OPC.
Senior Software Engineer, 10/2008 3/2011 LexisNexis, Inc. Alpharetta, GA Major duties center around conversion of the Auto and Property PC mainframe applications to HPCC. Provide customer service to and ad-hoc reporting for multiple internal and external users. This involved using ADBAS/Natural and COBOL. Research and document existing processes; provide extract files for use on different platforms. Provide assistance and training to temporary employees in ADABAS/Natural.
Senior Software Design Engineer, 10/2000 10/2008 ChoicePoint, Inc. Alpharetta, GA
ChoicePoint was purchased by LexisNexis 10/2008 Designed, developed and implemented the ChoicePoint Tables sub-system and wrote the users guide for the sub-system. Design, develop, maintain, and provide 24/7 on-call support for PC mainframe applications across production and three development regions using ADBAS/Natural and COBOL. Wrote the Technical Standards document for ADABAS/Natural programming. Provide training in ADABAS/Natural for new employees. Provide customer service to and ad-hoc reporting for multiple internal and external users; research/solve problems varying from minor to extreme complexity.
Conrad E. Kramig__ Page 2 Consultant 03/2000 08/2000 Keane, Inc. Atlanta, GA As part of the outsource team assigned to Crawford Co., a large Risk Management Co., continued with maintenance, new development and modifications to their internal ADABAS Financial Management System. This included feasibility studies, project estimates, coding and analysis. Also, provided 24/7 on-call support on a rotational basis for the Loss Fund Management System mainframe application.
Lead Applications System Analyst, 03/1991 05/2000 Crawford Co, Atlanta, GA
The Crawford Co. It department was out-sourced to Keane, Inc., 03/1991 Assigned to the IT Financial Systems Department to develop financial applications systems for the Loss Fund Accounting Department. Project Manager for design and development of the Automated Maintenance Adjustments sub-system. This sub-system provides for the tracking of Recovery and Reimbursement checks as deposited items and wire-in transfers. Project Lead for automation of the Manual Entries sub-system as well as development of new Accounting sub-systems. These track and report on Claim Payments made by Crawford Co. on behalf of their clients. Upgraded LFMS NATURAL library for Y2K compliance. Designed and developed the Check Inventory subsystem. Designed and developed an automated Check Reconciliation subsystem. Designed and developed a Cleared/Void Check Storage Box Inventory and labeling subsystem. Assisted with the design and development of the Adjusting Entries sub-system which is used to create the transfer amounts to replenish funds disbursed by Workers Compensation and Liability Claim Payments. Wrote Internal/External Design Documents, program specifications, designed physical and logical files and prepared test and implementation plans. Provided 24/7 on-call support for the Loss Fund Management System mainframe application.
Consultant, 03/1990 05/1991 Logic Unlimited, Inc. Maclean, VA.
Assigned to Crawford Co, to assist in modifications to their internal Financial Management System. This system interfaces with the DB General Ledger (Millennium) and is an extension of the Client Information System. Assisted with the development of a new Loss Fund Management System to replace the current manual data entry system. Designed, coded and tested on-line and batch programs that create and maintain debits and credits to the Clients Demand Deposit Account. On-line programs are real-time updates. Responsible for analysis, design, coding and testing of the Operations Reporting Interface System. This system creates journal entries that are posted to the General Ledger. Researched and wrote the External and Internal Design document and the System and Integration Test Plans.
Conrad E. Kramig__ Page 3
Conversion Specialist, 01/1990 05/1990 Software Research and Development, Denver Co.
Assisted with the second phase of a Honeywell to IBM conversion for a major aerospace manufacturer. This involved converting Honeywell Level 66 JCL to IBM OS/MVS JCL, re-compilation of COBOL programs and parallel unit and system testing.
Technical Consultant, 10/1988 01/1990 Computer Task Group Raleigh, NC.
For a large accounting firm, assisted in the development and coding of a PC to mainframe interface using ADABAS/Natural 2.1 adn ADABAS 5.0. Assisted with the Maintnanance and Tracking sub-system. The environment was IBM 9370 using DOS/VSE running under VM. Assisted in a variety of efforts during a major Honeywell/IDS to IBM/ADABAS conversion using ADABAS SQL and COBOL. Helped with database issues, file, program and JCL con-version/rewrite and testing. Provided all technical documentation for the conversion process. The environment was IBM 3090, OS/MVS/XA. Responsible for analyzing, standardizing and optimizing both systems and programs for a con-version effort from VAX Natural 1.3 to IBM Natural 2.1. Using the Reporting Mode of Natural, modified or enhanced, tested and then implemented over 200 modules for a major food producer and distributor. The environment was IBM 3090, OS/MVS/XA with version 5.0 of ADABAS.
Technical Expertise
ADABAS/Natural
Structured Analysis and Design
Visio
XML
Microsoft Office Products
Complete and Predict Application Control
Panvalet and Endevor
Unix/Linux with SPoD and OPX
COBOL 74 and
COBOL II
IBM JCL
VSAM
TSO/ISPF
CICS
Lotus Notes
EXCEL
Test Director
Education
Associate of Applied Science Parks Jr. College, Denver, CO. December 1983 Graduated Summa Cum Laude, GPA 4.0 Major: Data Processing and Computer Programming with Accounting and Business.
Associate of Arts, various colleges with 49 hours completed with emphasis in Science, Mathematics and Communications. GPA 3.65.
Additional course: HTML, Visual Basic, Java Script, Life Insurance Principles, Property and
Casualty Principles and ADABAS/Natural programming techniques.
References
Available on request.
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