Customer Service Sales
Resume:
Customer Service/Management Experience (Austin)
Date: 2012-12-26, 12:54PM ***************@*****.***
Stephen Donley
Austin, Texas
Objective: To obtain a position at a company where I can maximize my management skill and utilize my knowledge in sales.
Summary of Qualifications:
Training Staff/Managers
Management
Excellent Organizational Skills
Great People Skills and Excellent Customer Service
P&L Experience
Cash and Labor Control knowledge
Interviewing and Hiring staff
Inventory control (daily, weekly, and monthly)
Excellent math skills
Self motivated
Sales (In bound, out bound, walk in.)
Professional Experience:
Evins Personnel Consultants June 2012-Present
Austin, Texas
Recruiter
Interviewing
Background Checks
Data Entry of applicants into system
Sales outbound
I-9 and W-4 verification
Company Research
Outbound and Inbound sales
Pisces Foods (Wendy's) March 2011-August 2011
Austin, Texas
Assistant Manager
Provide Excellent customer service
Cash daily deposits and shift change
Cross training of employees
Daily inventory and End Of Week
Opening and closing of facility
Practice and enforce proper handling of food and food safety procedures.
Sonic Drive-In May 2008-January 2011
Austin, Texas
Assistant Manager
Provide excellent customer service
Manage and train staff on procedures and policies
Daily and nightly deposits
Cash and labor control
Proper handling of food and safety procedures
Proper rotation of product
Conn's Appliances September 2007-May 2008
Austin, Texas
Sales Rep
Provide excellent customer service
Run credit applications on new customers
Collect cash or credit down payments on merchandise
Knowledge of technology (High def TVS, DVD and blu-ray players, digital cameras etc.)
In store sales along with some out bound sales.
Pisces Foods (Wendy's) December 1998-Sept 2007
Austin, Texas
Co Manager
Management of employee's daily, enforcing policies and procedures.
Managed in Phase Two training stores training new managers from the outside.
Scheduling of employees weekly
Control of labor daily and weekly
End of month paper work (total sales for month, food cost %, cash + or -- for the month and labor %)
End of week paper work (total sales for the week, cash + or -- for week, and labor % for the month.)
Profit and loss statements
Interviewing candidates, hiring and termination of employees.
Practicing and teaching proper food handling and teaching food safety procedures on a daily basis.
Proper staffing based on the daily projected sales.
Cash handling procedures followed and practiced daily.
Daily shift changes and closing store bank for the day.
Ordering correct amount of product through Sygma based on projected sales for the week.
Close and opening of store.
Increase sales through outstanding customer service and quality product.
Education:
Crockett High School
Austin, Texas
Graduated with a Diploma
University Of Phoenix Austin Campus
Austin, Texas
Still Attending
References Upon Request
Contact this candidate