Management Manager

Allen Tucker

Home: 317-***-****

************@*****.***

Cell: 317-***-****

SUMMARY OF QUALIFICATIONS

Highly motivated and successful professional possessing advanced Information Technology skills and strong technical background. Proven ability to succeed

in both an individual and matrix-based environments. Demonstrated capability of decision making, consensus-building and strong leadership.

EDUCATION

Bachelor of Science, Information Technology

Indiana State University

President, Sigma Chi Fraternity Theta Pi Chapter

PROFESSIONAL EXPERIENCE

VP of Infrastructure Technology January, 2009 - Present

Effective Computer Solutions, LLC.

Management of all internal technicians

Develop and direct client management meetings to plan for infrastructure growth and changing IT needs

Evaluation, review and implementation of new IT technologies for internal and external use

Facilitation of internal staff issue troubleshooting

Infrastructure consultation, evaluation, recommendation, and remediation

Audit networks and consolidate all information into deliverables for comprehensive infrastructure assessments.

IT project management and cost estimation from project inception to completion

Create detailed MS Visio diagrams of complicated network environments

Senior Network Consultant / Project Coordinator July, 2007 January, 2009

Effective Computer Solutions, LLC.

Management of multi-server Windows 2000/2003/2008 Server networks with Windows 9x/2000/XP/Vista/Win 7 clients

Skills for management of servers include, but are not limited to, the knowledge and use of Active Directory, DNS, DHCP, secure VPN,

WINS, IIS, Group Policies, Terminal Services, ESXi/ESX/vSphere, Hyper-V

Research, diagnose, and resolve technical issues surrounding Windows Server infrastructure, LAN/WAN connectivity,

hardware/software firewalls, computer peripherals, and Windows workstations

Maintain external DNS records by the use of managed hosting solutions

Setup and management of local user accounts and network permissions by the use of Active Directory, share and NTFS permissions

Maintain, guard and inoculate against computer virus attacks via server based Anti-Virus solutions

Maintain and troubleshoot daily, weekly, and monthly backups of client systems for data protection via the use of Backup Exec and

Symantec System Recovery

Determine system procedures, policies, infrastructure improvements, and implementation

Support end users via phone, email, and by the use of remote assistance software

Diagnose and alleviate problems associated with Microsoft Exchange

Create, migrate, and maintain machines multiple virtual environments using all flavors of VMware and Hyper-V

Troubleshoot client proprietary software and work closely with vendor support to solve issues

Track and document all changes made to client infrastructure

IT project management and cost estimation from project inception to completion

Systems Manager January, 2004 May, 2007

Pace Analytical Services, Inc.

- Management of multi-server Windows and Linux network with Windows 9x/NT/2000/XP clients, including remote access through

secure VPN, managed Ethernet switches, Cisco 2600 routers, and CAT 5 cabling.

- Research, diagnose, and resolve technical issues surrounding LAN/WAN, Novell Netware/GroupWise, Internet connections, hardware

peripherals, and Windows 9x/NT/2000/XP.

- Maintain local area network and connectivity to a nationwide multi-node wide area network

- Setup and management of local user accounts and network permissions

- Develop and maintain Microsoft Access databases for delivery of electronic data deliverables (EDD)

- Maintain, guard and inoculate against computer virus attacks

- Train and support end-users on Microsoft Windows, Novell, Internet Explorer, Microsoft Office, Email clients, and other proprietary

software

- Initiate daily, weekly, and monthly backups of all systems for data archiving

- Determine system procedures, policies, infrastructure improvements, and implementation

Skills Possessed

- MCSA, MCP, Network+, A+ Certified

- Microsoft Active Directory, DNS, DHCP, VPN, WINS, IIS, GPO, RIS, RPC/HTTP, WSUS, Terminal Services, Exchange 03/07/2010,

Office, MS SQL Server/Express/MSDE, MS Project, MS Visio

- VMware Server/GSX/ESXi/ESX 3.5/vSphere 4 and Microsoft Hyper-V

- HP and EMC fiber and iSCSI SAN experience

- Symantec Backup Exec, Endpoint Protection, System Recovery, System Recovery Manager, Ghost

- Sonicwall Firewalls/SSL-VPN appliances and Cisco routers/switches/firewalls

- Blackberry Enterprise Server and ActiveSync

- ConnectWise, Level Platforms, GoToAssist, LogMeIn, LabTech, WhatsUpPro, Zenith Infotech

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