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Project Manager Customer Service

Location:
Gainesville, FL
Posted:
December 28, 2012

Contact this candidate

Resume:

abp0vb@r.postjobfree.com

Testimonials: Allen K. Shorter

I consider Allen my mentor for web-based, interactive Allen has a gracious, share-the-knowledge and

User Experience Leader Gainesville, FL

media. He is extremely helpful and willing to share his share-the-work style of leadership which makes for

experiences without letting any ego get into the way. lots of opportunities for others in the region.

Education Recent Training

While Allen has a wealth of experience, he is aware of - Todd Rohack,

his weak points and nds suitable folks to strengthen Publications Global Technology Lead B.A., Journalism Lynda.com WordPress 3 Training

his deliverables with their expertise. His abilities and with CH2M HILL Essential Training, Create an Online Portfolio with

Auburn University

knowledge make him valuable, his humility makes him

Concentrated studies in Public Relations, Graphic WordPress,Creating and Editing Custom Themes

accessible. Allen has always treated my requests with great Design, Radio/Television/Film, and Math. December 2011, 12 hours

urgency (yet in the process has patiently taught me a

- James Rabon,

lot about how a web site works). Allen takes personal Recent Business Analyst & UX Books

GUI Designer with Critigen

Skills Gamestorming:Playbook for Innovators, Rulebreakers,

responsibility and ownership and has always been (listed by skill level)

and Changemakers; User Experience Management:

Allen Shorter has provided the Olympic project available to me and the Program. He has a wonderful

Web Design Essential Skills for Leading E ective UX Teams;

controls dashboard that we are using in our professional customer service attitude.

Photoshop, Illustrator, Flash, Dreamweaver, CSS1-3, November 2011, 12 hours

presentation to the client. He has provided support - Kristie Musial, HTML/XHTML, Cross-Browser Compatibility

above and beyond what should be expected of our Project Assistant for Baton Rouge SSO Program User Interface 15 Conference

people. His work has been outstanding, his initiative

Usability

with CH2M HILL Studied 2010 Conference Materials from UIE.com and

far above anyone's fondest hopes and his Customer Research, Usability Testing, Wireframes, compiled key screens into an internal presentation.

improvements on the rudimentary information User Scenarios, Personas, Information Architecture October 2011, 16 hours

provided was absolutely brilliant.

References: CMS & Document Collaboration SharePoint 2010 UI/UX Experience

- Gary Beech,

Drupal, WordPress, Joomla, MOSS 2007, SharePoint Teachers: Dustin Miller and Heather Solomon

Director of Sales for London 2012 Olympics Program

2010, Custom Theme and Template creation

Removed from web version of resume. Please contact September 11 - 15, 2011, 40 hours

with CH2M HILL

me at abp0vb@r.postjobfree.com for references.

Leadership Analyzing Your Web Site to Improve SEO

Allen's main strength is his dedication to his work, his Project Management, Client Management, Teacher: Peter Kent via Lynda.com

results, and client-focus. Allen has never been afraid to Team/People Management July 2011, 1.5 hours

bring to the attention of the team those tasks or

activities that don't seem right or those processes that Audio Engineering Flash Builder 4 / Flex 4 Essential Training

Recording and Mixing, Sound Design, Live Sound,

will not seem to work. He has saved projects countless Teacher: David Gassner via Lynda.com

Mastering, Soundtrack support

thousands of dollars from wasted processes and March 2011, 10.5 hours

activities.

Sales Support Flex in a Week video training

- Ed Svastits, PhD, Proposal Writing and Graphics, Prototypes, Proof of Adobe Developer Connection

Florida Territory Business Development Manager Concepts, Sales Presentations, LOE/ROM Preparation February 2011, 20 hours

with Critigen

Web Development jQuery Essential Training

PHP, JavaScript, jQuery, ActionScript, some ASP .NET

Allen ramped up on DotNetNuke and SharePoint User Teacher: Joe Marini via Lynda.com

Interface in record time. His delivery of graphics, web September 2010, 4 hours

Database Administration

programming and portal theming this year saved one

mySQL, Microsoft SQL, phpMyAdmin

programmer at least one-hundred hours on various Lullabot Drupal video training

Understanding Drupal, Site Building with Drupal,

contracts. One manager considered the job Allen did

Geospatial Development

Administering Drupal, Learning CCK for Drupal,

for the internal portal to be "the best I've ever seen." Google Maps API, Google Earth API, ArcGIS Flex API,

Learning Views for Drupal, Theming Basics for Drupal,

Allen is now the UI Designer on our region's most Bing Maps AJAX Control

and Advanced Theming for Drupal

strategic projects. In less than one year, in other

August 2010, 18 hours

words, he was considered to be our rm's top expert Photography

Landscapes and Buildings, Time-lapse,

for this.

Lynda.com Drupal video training

Pre-Press/Image Correction, Photo Journalism

- Chris Coates, PhD, PMP Drupal 6 Essential training, Drupal 6: Online

Project Manager Presentation of Data, and Drupal 6: Editing Custom

Other Skills

formerly with Critigen SEO, Unix Server Administration, Google Analytics, Themes

Google Webmaster Tools, Video Editing August 2010, 17 hours

Employment History:

199*-****-**** 199*-****-**** 199*-****-**** 200*-****-**** 200*-****-**** 200*-****-**** 2011

WEGL, FM 91.1 (June 1992 - June 1996) El Robot Center for Technology (February 2002 - February 2008)

Recording/Mixing Engineer and Owner of Recording Studio

Disc Jockey Grants Dir. Station Mgr.

WZLM/WDLK (Disc Jockey) The Common Grounds (Sound Guy)

September 1993 - December 1993 February 2004 - August 2004

The Auburn Plainsman (June 1992 - June 1996) 1440 Film Fiasco (Best Original Score)

November 18, 2004

News/Features Writer Photo Desk Ad Designer

The Auburn Reporter (Director of Design)

Spring 1995 and Spring 1996

The Huntsville Times (Graphics Intern)

June 1996 - August 1996

The Natchez Democrat (Art Director, Asst. Managing Editor)

Newspaper, Radio, and Audio Engineering

September 1997 - April 1997

Web Related Experience

Ledger-Enquirer (Web Editor)

August 1997 - September 1999

Iowa State University (Library Webmaster)

October 1999 - June 2000

Critigen (Sep. 2009 - Present)

CH2M HILL (October 2000 - September 2009)

Associate Web Developer/Architect Technology Leader (UX/UI Design)

Locations Web Designer/Developer

Auburn & Huntsville, Natchez, Columbus, Ames, Gainesville,

Alabama Miss. Georgia Iowa Florida

Narrowed from a list of 100+ projects. Visit AllenShorter.com/portfolio/ for more.

Key Projects:

Panama Canal Expansion Project Baton Rouge SSO Program KaleyMusic.com

London 2012 Olympics Program

Autoridad del Canal de Panam, Aug. 2007 Sep. 2010 City/Parish of Baton Rouge, Feb. 2007 Present The Kaley School of Music LLC, Aug. 2004 Present

Olympic Delivery Authority, May 2006 Dec. 2007

PMIS: Served on the sales team to create a winning Public Website: Created website that serves as the Public Site: Created three major revisions to the site,

Project Management Information System (PMIS): Led

proposal and proof of concept and implemented city's primary way to communicate with the public now using Drupal 7 and a custom theme.

sales team to create a winning proof of concept and led

OCTAve: Created a PHP/mySQL application to track

various gauges and charts as Senior UI Designer and regarding ongoing projects. Served as Chief

delivery team to revolutionize the dashboard display of

Flash developer. Created a custom SharePoint theme Developer/Architect on Google Maps application. results and calculate payments for 10+ independent

an existing bitmap server-side system by utilizing

and Document Management Dashboard. The project to contract teachers collectively teaching 100+ lessons a

custom Flash gauges/charts that pulled from

expand the Panama Canal is 33% completed, and month. Application is used daily and running strong for

periodically generated XML. The transparency this PMIS Fort Worth Multiple Project Mgmt. Sites

expected to be ready by 2014, the year the waterway six years with less than one hour of maintenance per

o ers is a large reason the 2012 Olympics is projected City of Fort Worth, Mar. 2009 Present

will be celebrating 100 years of operation. This part of year.

to be completed 2B under budget and one year ahead

City Council : Led UX/UI and Flash application

the project was completed in the expected time and

of schedule.

development for a dashboard that allowed city leaders

cost and in compliance with stringent environmental, CentralLaneRTSP.org

to privately investigate project status and costs.

safety, hygiene and quality requirements.

MASDAR Program Lane County, Oregon, Sep. 2010 Present

Public Website: Task Lead and UI/UX Lead for this

United Arab Emirates, March 2008 Oct. 2008 Public Website: Created a Drupal 6 CMS for several

website that communicates the status of ongoing

Sustainability Intelligence Portal (SI Port)

projects. Served as Chief Developer/Architect on groups of City and County planners in the Eugene,

Sustainability Management System (SMS):

Capital District in Abu Dhabi, Jan. 2010 Nov. 2010 Google Maps application. Oregon area to interact and collect feedback from the

Sustainability goals in the development and

SMS: Served as Senior UI Lead to recon gure the UI of Bond Fund Planning Tool: PM and UI/UX Lead on this public to collaborate in their Regional Transportation

construction of this city are monitored real-time on this

the existing Sustainability Management System to give Flex based dashboard that compiled data from multiple System Plan. Served as Chief Developer/Architect on

internal website. The dashboard is Adobe Flash based

the site more of a focused application look and feel. sources to help the city to determine when to issue Google Maps application that merges the commenting,

and displays data from the database via XML queries

Produced sales graphics and video content to assist in new bonds. Delivered in six weeks what a previous voting, and user authentication of Drupal Core with a

and ActionScript. This task also included creation of

marketing this product to other clients. consultant was unable to deliver in two years of work. custom Google Maps module.

several videos detailing progress of the website.

abp0vb@r.postjobfree.com

Testimonials: Allen K. Shorter

I consider Allen my mentor for web-based, interactive Allen has a gracious, share-the-knowledge and

User Experience Leader Gainesville, FL

media. He is extremely helpful and willing to share his share-the-work style of leadership which makes for

experiences without letting any ego get into the way. lots of opportunities for others in the region.

Education Recent Training

While Allen has a wealth of experience, he is aware of - Todd Rohack,

his weak points and nds suitable folks to strengthen Publications Global Technology Lead B.A., Journalism Lynda.com WordPress 3 Training

his deliverables with their expertise. His abilities and with CH2M HILL Essential Training, Create an Online Portfolio with

Auburn University

knowledge make him valuable, his humility makes him

Concentrated studies in Public Relations, Graphic WordPress,Creating and Editing Custom Themes

accessible. Allen has always treated my requests with great Design, Radio/Television/Film, and Math. December 2011, 12 hours

urgency (yet in the process has patiently taught me a

- James Rabon,

lot about how a web site works). Allen takes personal Recent Business Analyst & UX Books

GUI Designer with Critigen

Skills Gamestorming:Playbook for Innovators, Rulebreakers,

responsibility and ownership and has always been (listed by skill level)

and Changemakers; User Experience Management:

Allen Shorter has provided the Olympic project available to me and the Program. He has a wonderful

Web Design Essential Skills for Leading E ective UX Teams;

controls dashboard that we are using in our professional customer service attitude.

Photoshop, Illustrator, Flash, Dreamweaver, CSS1-3, November 2011, 12 hours

presentation to the client. He has provided support - Kristie Musial, HTML/XHTML, Cross-Browser Compatibility

above and beyond what should be expected of our Project Assistant for Baton Rouge SSO Program User Interface 15 Conference

people. His work has been outstanding, his initiative

Usability

with CH2M HILL Studied 2010 Conference Materials from UIE.com and

far above anyone's fondest hopes and his Customer Research, Usability Testing, Wireframes, compiled key screens into an internal presentation.

improvements on the rudimentary information User Scenarios, Personas, Information Architecture October 2011, 16 hours

provided was absolutely brilliant.

References: CMS & Document Collaboration SharePoint 2010 UI/UX Experience

- Gary Beech,

Drupal, WordPress, Joomla, MOSS 2007, SharePoint Teachers: Dustin Miller and Heather Solomon

Director of Sales for London 2012 Olympics Program

2010, Custom Theme and Template creation

Removed from web version of resume. Please contact September 11 - 15, 2011, 40 hours

with CH2M HILL

me at abp0vb@r.postjobfree.com for references.

Leadership Analyzing Your Web Site to Improve SEO

Allen's main strength is his dedication to his work, his Project Management, Client Management, Teacher: Peter Kent via Lynda.com

results, and client-focus. Allen has never been afraid to Team/People Management July 2011, 1.5 hours

bring to the attention of the team those tasks or

activities that don't seem right or those processes that Audio Engineering Flash Builder 4 / Flex 4 Essential Training

Recording and Mixing, Sound Design, Live Sound,

will not seem to work. He has saved projects countless Teacher: David Gassner via Lynda.com

Mastering, Soundtrack support

thousands of dollars from wasted processes and March 2011, 10.5 hours

activities.

Sales Support Flex in a Week video training

- Ed Svastits, PhD, Proposal Writing and Graphics, Prototypes, Proof of Adobe Developer Connection

Florida Territory Business Development Manager Concepts, Sales Presentations, LOE/ROM Preparation February 2011, 20 hours

with Critigen

Web Development jQuery Essential Training

PHP, JavaScript, jQuery, ActionScript, some ASP .NET

Allen ramped up on DotNetNuke and SharePoint User Teacher: Joe Marini via Lynda.com

Interface in record time. His delivery of graphics, web September 2010, 4 hours

Database Administration

programming and portal theming this year saved one

mySQL, Microsoft SQL, phpMyAdmin

programmer at least one-hundred hours on various Lullabot Drupal video training

Understanding Drupal, Site Building with Drupal,

contracts. One manager considered the job Allen did

Geospatial Development

Administering Drupal, Learning CCK for Drupal,

for the internal portal to be "the best I've ever seen." Google Maps API, Google Earth API, ArcGIS Flex API,

Learning Views for Drupal, Theming Basics for Drupal,

Allen is now the UI Designer on our region's most Bing Maps AJAX Control

and Advanced Theming for Drupal

strategic projects. In less than one year, in other

August 2010, 18 hours

words, he was considered to be our rm's top expert Photography

Landscapes and Buildings, Time-lapse,

for this.

Lynda.com Drupal video training

Pre-Press/Image Correction, Photo Journalism

- Chris Coates, PhD, PMP Drupal 6 Essential training, Drupal 6: Online

Project Manager Presentation of Data, and Drupal 6: Editing Custom

Other Skills

formerly with Critigen SEO, Unix Server Administration, Google Analytics, Themes

Google Webmaster Tools, Video Editing August 2010, 17 hours



Contact this candidate