Management Director

Bryant Durrell

**** ********* ***** 617-***-****

Austin, TX 78757 *******@*********.***

Skills

Technical operations leadership encompassing network, security, devops, and Web operations teams.

Additional expertise in B2B customer support and Web services development. Extensive experience with

online gaming, including Massively Multiplayer Online RPGs. Extensive experience with budgeting

ranging from individual server purchases to high level budget scenario development.

Team management during all stages of a team s lifecycle, including hiring and recruiting, personal

development, and team building. Project management skills, with speci c experience tuning agile

development methodologies such as Scrum and Kanban for support oriented organizations.

Experience with vendor negotiation, vendor management, RFP creation and general vendor selection

processes.

Data center experience, including colocation and managed hosting models.

UNIX system administration, including infrastructure design, con guration and change management,

monitoring, and automated deployment. Speci c platforms include Red Hat and Ubuntu Linux, Solaris,

and OpenBSD. Speci c software includes Splunk, Nagios, cacti, munin, puppet, and cobbler.

Apache, PHP, Perl, content distribution networks (Akamai, Amazon S3), Tomcat, and other Web

technologies.

General cloud technology experience, including Amazon EC2, Eucalyptus, and RightScale.

Experience

Director of Network Operations Vigil Games/THQ

November 2011 to April 2012, Austin, TX

Managed the Warhammer 40K: Dark Millennium Online MMO Platform Publishing group.

Drove the managed hosting vendor selection process and participated in billing and customer

support vendor selection.

Assisted the server engineering team with server architecture design.

Network Operations Director ZeniMax Online Studios

June 2009 to October 2011, Hunt Valley, MD

Created and managed the network operations group for an unannounced AAA MMO.

Implemented rst stage gameplay log data collection and analysis for use during internal playtests.

During 2009 and 2010, I designed and implemented automated server con guration and software

deployment infrastructures and a private development cloud deployment.

In 2011, I managed and carried out the vendor selection process for colocation facilities.

Also in 2011, I adapted agile scrum processes to the needs of a devops oriented operations team

working in close harmony with engineering groups.

Senior Director of Network Operations Vivox

March 2007 to February 2009, Framingham, MA

Managed integrated VoIP networks for Second Life, EVE Online, Everquest, Everquest II, and Star

Wars Galaxies.

Personally responsible for customer relations and incident management.

Senior Director of Technical Operations Turbine

January 2003 to March 2007, Westwood, MA

Created and managed datacenter operations, IT, data analysis, and B2B support teams totaling 25

people.

In 2003, I drove the vendor selection process for multiple datacenter projects including hosting,

networking, and server purchases.

Beginning in 2004, I supported three AAA MMOs domestically and partnered with companies in

Europe, China, and Japan to bring our games to international players.

Senior Director of Production Operations AltaVista

October 1998 to September 2001, Palo Alto, CA

Managed the operations team for AltaVista search.

In 1999, I was promoted to Director and took over My AltaVista and general datacenter operations.

During 1999 I consolidated ve physical data centers to two locations, including one new location in

New York City, reducing recurring operational costs by over two million dollars yearly.

In 2000, I created a 24/7 NOC serving all AltaVista properties.

Senior System Administrator Alexa Internet

September 1997 to September 1998, San Francisco, CA

Managed all operational aspects of a large scale consumer facing Web archive.

Planned and executed a data center migration from our of ce datacenter to a commercial colocation

facility.

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