Manager Customer Service

Peter Bradley

Email: *********@********.***

Address: **** ****** ******

City: Arvada

State: CO

Zip: 80007

Country: USA

Phone: 720-***-****

Skill Level: Director

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PETER M. BRADLEY

7179 Torrey Street Arvada, Colorado 80007

720-***-**** *********@********.***

EXECUTIVE PROFILE

Key contributor, strategic planner, and dedicated leader developing cohesive teams, preventing loss, strengthening security procedures and innovating management applications. Exemplary leadership results include mentoring staff, maximizing performance, and minimizing threats. Skillfully implement continuous process improvement. Keen eye for detail, observation, and analysis applied to organizations across cultures, staff/consumer patterns and unusual events. Exceed expectations in productive management approaches and creating competitive advantage across multiple industries. Strong track record in contract negotiations, administration and management. Extensive experience in providing safety and security services and sports venue security managment for organizations in the US and internationally. Global mobility and ex-pat management.

PROFESSIONAL EXPERIENCE

THE NATIONAL TRUST FOR THE WOUNDED WARRIORS, Washington DC February 2012 to Present

Director of Special Projects and Member of the Advisory Board

The NTWW is a multi-generational privately financed national fund dedicated to assisting Wounded Warriors and their families by providing financial support to effective and successful non-profit 501(c)(3) programs and services. Primary responsibilities include: Fundraising, soliciting corporate sponsorships and individual contributors/donors and identifying/vetting organizations with a successful track record of providing exceptional services and support for our Wounded Warriors and their families.

ANDREWS INTERNATIONAL, Valencia, CA 2011 to 2011

Global Account Manager (Oracle National Portfolio)

Managed a portfolio of security services including more than 10,000 hours per week and more than 200 personnel for one of Andrews Internationals largest and most prestigious accounts

Established a viable and proactive working relationship with the Oracle Global Physical Security team

Provided operational and management oversight for a team of eighteen Project Managers in support of twenty-two Oracle sites in North America

Coordinated a quality assurance/metrics program across the portfolio and managed regular performance reporting on a monthly and quarterly basis with outstanding results

Developed and executed action plans based on identified opportunities for improvement to enhance service delivery and perpetuate the continuous improvement cycle

Successfully managed a large number of security accounts

Developed and enhanced a comprehensive service delivery program and a superior level of customer service

ALLIEDBARTON SECURITY SERVICES, Conshohocken, PA 2009-2010

Vice President, Operations (Raytheon Company National Account)

Developed and enhanced a comprehensive security service delivery program and a superior level of customer service for a $20M+/year contract in support of 27 client locations and 500+ employees

Effectively administered and managed the security contract in conjunction with the Raytheon client representatives

Developed and implemented a viable change management program in support of the conversion.

Successfully implemented an innovative, high-quality vision for the clients nationwide contract security program

PLANNING PARTNERS INTERNATIONAL, LLC, Denver, Colorado 2007-2008

Global full-service boutique planning firm, providing logistical support and planning for events, meetings, and incentive strategies.

Account Executive

Developed business, productive B2B relationships, and expanded customer base

Collaborated in creating proposals and presentations regarding services and offerings

Coordinated complex international events and travel

ALLIEDBARTON SECURITY SERVICES, INC. (Formerly BARTON PROTECTIVE SERVICES, INC)

Denver, Colorado & Atlanta, GA 1996-2006

District Manager, Denver, CO 2004-2006

Managed transition, including operations, administrative functions of payroll, billing, and HR for 425 employees and 65 clients located throughout the state. Negotiated and managed contracts for sixty five clients

Increased net sales to $17M and cash flow, resulting from re-structuring business plan

Decreased DSO 10% through expert application of best management practices

Contained customer losses, maintaining consistent level of services by providing individualized follow-up and support to customer groups during the acquisition

Triaged transition seamlessly, despite significant challenges prioritizing competing demands under extremely tight time-frames, by mentoring cohesive, effective team, facilitating internal/external communication resulting in no client losses during the transition

Retained credibility with existing customers and established credibility with potential clients based on reputation and exemplary service delivery in the Denver market

BARTON PROTECTIVE SERVICES, INC., Denver, Colorado

Among top 5 US contract security staffing agencies, with 13K staff and 33 offices.

Division Vice President/General Manager, Denver, Colorado 1999-2004

Directed security staffing operations of 325 employees, delivering services to 42 clients, including operational plans, budgets, forecasting, projections, and data analysis for senior management decisions. Managed staff of 9 and 12 portfolio account managers. Negotiated, administered and managed contracts for all client accounts

Generated $15M in net sales, based on skillful implementation of business plan

Contributed to recognition by Fortune magazine 100 Best Places to Work for 5 consecutive years, with distinction as 1st and only contract security staffing company to receive award

Facilitated outstanding client retention rate of 96% consistently over 4 years

Created cohesive, productive working group, maintaining 100% of staff for 4 years

Catapulted above competition, garnering significant new business in Denver over short time-frame

Earned Chairmans Club status for exceeding annual fiscal goals

Drove Fortune 100 client account to expansion across 2 states (Colorado and Utah)

Vice President/General Manager, Atlanta, Georgia 1996-1999

Managed regional division providing security services to 25 clients with 175 contract staff. Maximized unit productivity, achieving high customer satisfaction ratings. Supervised 6 support and 15 account staff. Successfully negotiated, administered and managed contracts in support of twenty five (25) clients.

Increased net sales $4M in 4 years

Surpassed financial and operations goals 2 consecutive years

Achieved consistently high customer satisfaction ratings, with 97% client retention for 3 years

Initiated Security Supplier Program, still in use today

Earned Chairmans Club status for exceeding annual fiscal goals

ADDITIONAL EXPERIENCE

ATLANTA OLYMPIC COMMITTEE (1996 Summer Olympic Games) 1994-1996

Security Manager, Main Press Center

Directed critical security for 5K journalists, coordinating services of 300 staff and working with local, state and federal law enforcement.

E-SYSTEMS, INC. GARLAND DIVISION 1988-1994

Deputy Program Manager/Site Operations & Administrative Manager/Systems Engineer

Managed and provided engineering, administrative and operational support for three (3) major projects across full life-cycle, delivering on-time/budget to include: A $50M US Army War College Center for Strategic Leadership program; $186M US Air Force Electron Systems Division (ESD) in the Federal Republic of Germany and a $14.5M Defense Advanced Research Projects Agency (DARPA) to establish a simulated war-gaming simulation system for NATO. Extensive involvement in contract administration and management in support of these diverse projects.

US ARMY 1966-1986

Lieutenant Colonel (Retired)

Stationed around the globe including a combat tour in Vietnam. Additional assignments in Germany, Holland, Belgium and throughout the United States

ABC SPORTS Television

On a part time basis involved in client relationships, operations, communications, transportation, logistics and security details at broadcasts of five (5) Olympic Games

EDUCATION

Master of Arts in Public Administration, Central Michigan University, Mount Pleasant, Michigan

Bachelor of Arts in History, Santa Clara University, Santa Clara, California

PROFESSIONAL DEVELOPMENT

Senior Military Officer Training, US Army Command & General Staff College

Management Consultant Graduate Certification, US Army Organizational Effectiveness Center

Six Sigma Certification, awarded by The Raytheon Company (a former client)

PROFESSIONAL ASSOCIATION

American Society for Industrial Security (ASIS)

Armed Forces Communications Electronics Association (AFCEA)

Secret Security Clearance

References upon Request

Resume

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