Technical Support Technician

Werner Staller

Email: *********@********.***

Address: **** ******* *****

City: Thousand Oaks

State: CA

Zip: 91362

Country: USA

Phone: 805-***-****

Skill Level: Experienced

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Werner Staller

2395 Avenida Otono

Thousand Oaks, CA 91362

Phone: 805-***-****

********@*****.***

Summary

More than 25 years of Field Service experience with a wide variety of Electronics and Laser Systems. Worked as an independent remote employee, servicing regional and nationwide Customer locations. Built good relations with Customers by providing professional on-site services and assisting them with technical support via Phone and Internet communications.

Fluent in the German language

EMPLOYMENT HISTORY

Independent Consultant - Laser Systems 02/2009 - Present

Werner's Laser Services, Thousand Oaks, CA

Providing on-site services and technical support for industrial laser systems to major electronics and semiconductor manufacturer. Performing trouble-shooting and repair, resolving application problems, recommending and installing system upgrades and guiding customers to achieve better efficiency and long term reliability, while lowering maintenance overhead.

Sr. Field Service Technician - Lasers / Electronics 04/1990 - 01/2009

GSI Group, Bedford, MA

Field Service and Technical Support Specialist for a wide variety of advanced Laser Systems (YAG & CO2). Most of my activities were Emergency and PM Services, like troubleshooting, repairing and aligning of Lasers, Beam-deliveries and Galvos, Electronic Modules and PC-Boards, Motion Controls and Application Software. Also installed complete Systems, ran test and diagnostic programs and resolved System startup problems. Modified and upgraded Systems in the Field. Set up and fine tuned Marking and Material Processing applications to the Customer's Requirements. Extensive travel in USA and several international destinations.

System Engineering Technician 06/1987 - 02/1990

Advanced Approach Systems, Inc., Holbrook, NY

Hardware and Software Development for Fire Department Communication/Control Systems. Electronic Circuit Design, PC-Board Layouts, Prototyping and Debugging. System Integration using Microprocessors and Custom I/O Interface Boards. Programing with Pascal and Assembly Language.

Product Support Technician 05/1982 - 05/1987

Quantronix Corp., Smithtown, NY

Product Specialist for worldwide Support of the "DRS" Defect Repair System, to increase yield of Photo Mask production for the Semiconductor Industry. Worked with Engineering on Prototype Hardware and Software Debugging and development of a Diagnostic Software. Wrote and distributed Service Advisories, created Maintenance Procedures and distributed System Upgrade Kits. Also performed Field Service on other YAG based Laser Systems for scribing or cutting of Silicon Wafers. Frequent travels in USA + Germany.

EDUCATION HISTORY

Suffolk Community College 09/1981- 06/1982

Selden, NY

2 years of continuing education (evening classes)

Major: Computer Programming

BAL (IBM), PL/1, Pascal and Basic

Microprocessor Hardware and Software Development

Schule fr Industrie-Elelectronik 09/1969 - 07/1972

Mnchen/Germany

3 years of Technical School - Electronics Technology

3 years of Internship at UHER GmbH in Product Development Lab

Specialties: Proto-Typing and Product development

PC-Board Design

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