Software Technician
Resume:
Karl Brown
Email: *********@********.***
Address: **** */* ****** ***
City: Evanston
State: IL
Zip: 60201
Country: USA
Phone: 847-***-****
Skill Level: Experienced
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Karl Brown
1606 Pitner Avenue
Evanston, Illinois 60201
*********@********.***
Objective
A position within your organization that will allow me to utilize my talents while providing me with opportunities for growth and development. Although I have been working in technology, I am willing to work in non-technology position.
Skills
Windows Office Suite 10
Win XP
Win 7
Vantive CRM
Reflections-MVS
Visio
Windows Active Directory
Cisco Network
VPN
Education
University of Phoenix-Online 9/2006
Master of Information Systems
Robert Morris University 10/2000
Chicago, Illinois
B.A. Business Administration with a major in computer Network Systems
New Horizon Computer Learning 6/2010
Certifications: A+, Net +
Employment
Heartland Food Corp. 10/2012 to Present
Technician
* Worked on a new technology upgrade resturant network. The process ivolves new cable drop, punchdown ethernet and RJ11 cables, install new registers. Configure drive-through communication devices..
* Run new cable drops, punchdown ethernet and phone jacks.
Walgreens contracted through CompuCom Systems, Inc.
Lead technician for Walgreens next generation conversion 9/2011 to 9/2012
* In-charge of all facets of the store conversion
* Install and run automated scripts to configure the newly installed firewall
* Institute new server, run script to configure new server, data migration, and move and setup new cabinet
* Replaced old registers, and configured WAP and wireless controller
* Implement Cisco Power over Ethernet switches
* Train store staff how to use the newly installed registers and touch screen registers
Walgreens contracted through Sierra ITS
Technician 5/2011 to 7/2011
* Deployment and migration of Windows7 and XP
* Backup data and Outlook files
* Wipe image using DBAN hard drive and then pull the images from the servers
* Verify machines connectivity to the new domain
* Support VPN software to remotely connect users for troubleshooting and software setup
* Utilize VMware software for secure remote connection and configuration
Independent Consultant 4/2009 to 9/2011
* Provide onsite support for hardware, software, and telecom for home and small businesses
* Open VPN software for remote connection for troubleshooting and configuring
* Plan and implement secured WIFI access and configure virus software
* Minor printer repair
* Provide user support for Exchange/Outlook and Lotus Notes
Kaplan Financial
Technology Analyst 5/2004 to 4/2009
* Troubleshoot computer/Web related issues via online access
* Assist students with online and CDROM courses
* Serve as part of a team with customer implementation of new systems
* Write technical support based related material for customers
Information Resources, Inc.
Help Desk Analyst 6/2002 to 12/2003
* Assist with desktop and propriety applications.
* Perform PC upgrades and new PC Windows XP deployment
* Manage and repair user systems using Novell remote applications
* Create and manage ids for new employees
* Assist with new O/S rollouts and software and hardware upgrades
* Remotely assist desktop users to fix software-related problems
* Install printers
Korn Ferry International
Desktop Support 11/2000 to 5/2001
* Assist with desktop support, telecommunications and server backup
* Maintain inventory at multiple locations
* Schedule preventative and performing maintenance for PCs and printers
* Add new telephone extensions
* Create and configure Outlook accounts for new users
Teksystems Inc.
Contract positions for Fortune 500 Clients 7/1996 to 3/2000
* Utilize monitoring tools to monitor server uptime, failings, and possible intrusions
* Assist with the development of procedures used for tracking problems and creation of knowledge base for future use
* Help with the creation of in-house ticket system for tracking problems and as a knowledge base for level 1 helpdesk.
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