Project Manager Management

Brenda Rix

Email: *********@********.***

Address: **** ******** ***** **

City: Kentwood

State: MI

Zip: 49508

Country: USA

Phone: 616-***-****

Skill Level: Management

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Brenda Grace Rix

2099 Wolfboro Drive SE

Kentwood, MI 49508

Mobile: 616-***-****

*********@********.***

EXPERIENCE SUMMARY

* Senior Project Manager with a diverse background in Structured Systems Analysis and Design adhering to ITIL and PMBOK methodologies in all phases of the project/product development life cycle to ensure the highest quality output that meets the business`s strategic plan.

* Exceed at managing large scale projects with numerous internal and external stakeholders/vendors and large cross functional teams. Gather business requirements, design the Project Management Plan, direct and manage project execution, monitor and control project work, perform integrated change control, define performance gaps, assess applicable training curriculum and delivery methods, perform project closure activities and obtain deliverables acceptance.

* Excellent team building, coaching, interpersonal, presentation, oral and written skills. Promote a positive working environment, spirit of cooperation, communication, acceptance of change and resolutions of conflicts.

* Maintain a high degree of integrity, ethics and dedication to the company`s mission.

Key Technology Areas

Tools/Applications:

MS Office Suite: Word, Excel, PowerPoint, Access, Project, Outlook, Internet Explorer, Publisher, Office Communicator and InfoPath. Google Chrome; Gmail, Docs and Sites, Drive, Calendar, and Analytics. Visio, SharePoint, Report Writers, Wiki`s, Issue/Incident Tracking, Project Management, On Call Notification, Content Management and Adobe Acrobat.

Operating Systems: Windows 2000, 2003, 2007, XP, VISTA

Databases: Oracle, SQL, MS Access, Excel

Application/Web Servers: Windows Server 2003, 2008, Oracle Server 9i, 10g, 11g, SQL Server 2000, 2005, 2008, .NET Framework, ISS and Citrix Metaframe. In a bench/dev/test/SIT/Pre-production and production environments.

Hardware: PC`s, laptops, tablets and servers, physical and VM configurations, Cisco switches, printers, tape drives, external drives, scanners, copiers, faxes, mail machines (pricing, sorters, collators, etc.).

CAREER HISTORY - PROJECT MANAGEMENT (6 Years)

Identify key internal and external stakeholders/vendors, gather and document business requirements and processes, create workflow diagrams, logical, physical and conceptual data models for both current and future states. Establish baselines for scope, cost and time, write Statement of Work, Communication Plan, Project Plan, create project schedules, adherence to milestones while monitoring, controlling and mitigating risks. Manage the testing phase, establish acceptance criteria, manage change control activities and risk. Analyze performance needs and design and create a training plan when applicable for a project/product support and maintenance. Deploy to Production (PRD), execute project completion tasks, obtain deliverables acceptance and hold Lessons Learned meetings.

Project Manager (Contractor) - Gordon Food Services - Grand Rapids, MI 2/11 - 12/12

Perform all Project Manager activities managing mostly infrastructure projects for the Application Services, Network, Telecommunications and Help Desk domains.

Project: Oracle Real Application Cluster (RAC)

This is a multi phase project that I am currently the assigned Project Manager on. The Gordon Food Service (GFS) eCommerce initiative requires the improvement of GFS`s Information System (IS) high availability (HA) architecture; reliability, recoverability, timely error detection and continuous operation. Oracle RAC was chosen as the application to improve the HA architecture.

Phase 1 was completed under budget and received 100% of the possible objectives scoring. The RAC Architecture and Design documents were created. The Oracle RAC foundation which provides the defined 24x7 database HA and scalability requirements was implemented and integrated with other infrastructure components, such as, Disaster Recovery (DR), monitoring and backup/recovery systems.

Phase 2 will be completed a head of schedule and under budget. The initial PRD databases were deployed to the fully operational RAC PRD environment. The databases were also upgraded to Oracle 11gR2 with Unicode. In addition, Standard Operating Procedures (SOP`s) were formally defined to provide optimized, repeatable and reliable PRD support coverage.

Project: Home Office Telephone System Refresh

This was also a multi phase project and all phases were completed on schedule and below budget. The first phase of this project was a software and hardware upgrade to the NEC 2400 Telephone System. The upgrades supported Session Initiation Protocol (SIP)/Internet Protocol (IP) telephone sets. The second phase was the replacement of the current telephones to IP telephones which were used as the network connection for each employee's personal computer instead of running an extra network cable to each desk. The third phase increased the VM (voice mail) numbers and internal extension numbers from 4 digits to 5 digits. All Gordon Food Service VM numbers and internal extension numbers in the United States were affected by the change and over 70,000 new numbers were added.

Project Manager/Consultant/Analyst - EMA Group, Inc. - Grand Rapids, MI 2/09 - 11/09

This is the same job as listed below for Northrop Grumman. EMA Group, Inc. won the bid for the IT Development and Solutions RFP for the City of Grand Rapids and hired me on in the same capacity. I was given additional responsibilities based on my excellent record, team building, critical thinking and problem solving skills.

Leadership/Team Roles: Chairman of the Website Committee, Chairman of the Equalizer Steering Committee, Team Lead of the GIS Land Management Focus Group. Member of the Change Management Board, IT Management Team, IT Steering Committee, Backup Review Board, SharePoint Governance Committee, GIS Subcommittee and the Acella Automation Steering Committee.

Project Manager/Consultant/Analyst - Northrop Grumman - Grand Rapids, MI 11/06 - 2/09

Managed from cradle to successful implementation 50+ Enterprise, Shared Departmental and Departmental Projects for the City of Grand Rapids.

Project: Upgrades and migrations

* Project Manager for a City wide upgrade of approximately 400 + desktops and laptops from MS Office 2003 to MS Office 2007 ensuring all business critical databases, spreadsheets and documents functionally upgraded and no data was lost. Documented Best Practices and instructions on how to upgrade from -x- versions of MS Office applications to 2007. Ran compatibility checks, investigated third-party application compatibility, and engaged Early Adopters for testing, issue resolution and to assess training needs.

* Upgraded and migrated mainframe and other propriety software applications to Oracle, SQL and .NET databases and servers to align the City with industry compatible, scalable, maintainable and integratable software and hardware. Some of the upgraded/migrated applications were City Services, Purchasing, Payroll Administration, Miscellaneous Receivables, Tax, Assessing, and Land Management.

Project: City of Grand Rapids Website

* As Chairman of the Web site Committee governed and managed the application software development of the City`s Web site; 1000 + web pages using and customizing proprietary content management software applications, compliancy, design, development, testing, user/committee acceptance, training, best practices, documentation, support, and marketing of new versions to Production. Awarded the Team Recognition Award, nominated by the City Manager and Assistant City Manager and supported by the IT Director, for my work as Chairman for the application development and the migration of a new release to Production.

* Managed the development of the first Spanish version Web site for a city in state of Michigan.

Leadership Roles: Chairman of the Website Committee, Chairman of the Equalizer Steering Committee, Change Management Board, Northrop Grumman Management Team, IT Management Team, IT Steering Committee, Backup Review Board, Address Master/Maintenance Committee, Address Policy Team, Process Improvement Team, 2010 U.S Census Team Bureau Committee, and Land Management Services IT Strategy Team.

EDUCATION

* Florida Metropolitan University - BS Degree Management Information Systems and Computer Programming, Who`s Who among American Universities/Colleges, Alumni Associations` Outstanding Student Award, Summa cum Laude, Valedictorian.

* ITIL Version 2 and Version 3 Certification

* Have taken the Project Management Professional (PMP) education requirements

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