Quality Assurance Engineer

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R. ERIC CHREIST 6079 Dado Drive * Noblesville, IN 46062 * 317-***-**** * abp06t@r.postjobfree.com Record of achieving software quality goals through innovative techniques and solutions. PROFILE Versatile IT leader with comprehensive software testing and quality assurance experience. Extensive background in web application and desktop software testing. Excellent problem-solving and communication skills. Record of identifying opportunities for improvement in quality and software usability. Adept at relating to company management as well as technology staff, with an interest in IT management. CORE COMPETENCIES Software Quality Assurance and Quality Coordination. Software Testing. PC Hardware, laptop and peripheral trouble-shooting, installation, configuration and design. Experience with Microsoft SQL server, Team Foundation Server, SharePoint Server, and Project Server Experience with Linux administration and MySQL Experience with automated software testing products including TestComplete, Visual Studio Test Professional, CodedUI, Selenium, and JMeter. Experience with product application organizational software including Visual Studio 2010, Visual Studio Test Professional, Bugzilla, Jira, and TestLink. Project leadership. Customer Service. PROFESSIONAL EXPERIENCE RICS SOFTWARE, INC. INDIANAPOLIS, IN 2011-PRESENT RICS Software is a SAAS provider of retail management software. Founded in 1983, it has been known as one of the most experienced and trusted software providers in the retail market. Manager of Quality Assurance Manage the Software Quality Assurance team at RICS Software. Oversee the development and maintenance of the quality process. Monitor major quality projects and directives. Coordinate quality priorities based on project needs. Review and report the adequacy and allocation of quality assurance resources in terms of personnel, tools, and project needs. Quality Analyst Managed all quality initiatives for RICS Software products. Implemented new standards for software quality management. Installed and implemented Team Foundation Server 2010, SharePoint Server 2010, and Project Server 2010. Continued support of Team Foundation Server and SharePoint. APRIMO, INC. CARMEL, IN 2010-2011 Aprimo is a leading global provider of marketing management software and cloud-based marketing software that enhances the productivity and performance of marketing organizations. Aprimo is headquartered in Carmel, IN and has customers at 36 of the Fortune 100 companies. Senior Quality Engineer Managed a diverse array of testing initiatives for the Aprimo Marketing Software platform. Selected to update all quality assurance documentation standards. Implemented new EDM standards for management of testing documentation using SharePoint. Worked with the team which implemented the new Aprimo mobile application. Worked with and tested Aprimo Workflow Manager. Worked with the team which implemented Aprimo Configuration Mover application. ITT EDUCATIONAL SERVICES, INC. CARMEL, IN 2009-2010 ITT is a leading provider of technology oriented post-secondary degree programs with annual revenues of over one billion dollars. The company operates more than 105 Technical Institutes in 37 states, enrolling 69,000 students. Quality Assurance Coordinator Managed multiple projects for this educational services provider. Identified opportunities for improvement and drove to achieve planned goals. Led software quality assurance testing and implementation efforts. Selected to update all quality assurance standards. Increased organizational abilities by working with developers on new code and applications to enhance testing plans. CHACHA SEARCH INC., CARMEL, IN 2007-2009 ChaCha is one of the fastest growing text messaging mobile search services. This startup provides instant answers to queries, online and through mobile phones. Senior Software Test Engineer Provided solutions to quality issues involving ChaCha web, voice and SMS text applications. Managed multiple projects as lead quality assurance engineer. Led testing of successful voice application 800 2 ChaCha. Partnered with developers to solve all support related issues found in the production environment. Implemented organizational testing software, Testlink, to enhance testing plans and functionality. Administered Linux servers used in the ChaCha test environments. INTERACTIVE INTELLIGENCE INC., INDIANAPOLIS, IN 2000-2007 Interactive Intelligence is a global provider of communication management systems. They integrate enterprise messaging platforms such as phone, voicemail, email, faxes and web-based communications. With 2008 revenues of $123+ million, Interactive Intelligence also makes systems for call center operations. Software Test Engineer 2002-2007 Succeeded in creating a higher quality communications product through continually testing the voice integration of the Interaction Center product. Led project to develop a testing process for all new releases to ensure software functionality. Solved issues related to the telephone system s hardware and software integration, telephony integration, Microsoft install issues and Microsoft compatibility issues. Helped to solve software performance related issues on customer sites. Documented quality directives, plans and issues throughout the testing process. Tier 2 Support Engineer 2000-2002 Successfully represented Interactive Intelligence on numerous customer issues both on the phone and onsite. Major contributor on multiple documentation projects related to telephony and hardware. Successfully led the front line technical support team during the integration of Aculab telephony hardware into the Interaction Center product. BELL INDUSTRIES, INDIANAPOLIS, IN 1997-2000 Desktop Support Analyst Provided onsite customer support for the following companies in the Indianapolis area: Eli Lilly and Company, Dow AgroSciences, City of Indianapolis and RealMed. THE LARMAN COMPANY Commercial Real Estate Agent Leasing and buying agent for commercial real estate in the Indianapolis area. 1996-1997 EDUCATION BALL STATE UNIVERSITY, COLLEGE OF SPEECH COMMUNICATIONS, MUNCIE, IN Bachelor of Science, Speech Communications Member and treasurer for the Ball State chapter of the Phi Delta Theta Fraternity. Health Education Choices Coordinator, Ball State University Health Center. PROFESSIONAL Completed courses in Windows 2000 server implementation, administration, and troubleshooting. Completed boot-camp for Cisco Certified Network Associate (CCNA) with San Diego State University. CompTIA A+ Certified.

Eric ChreistNoblesville, IN - US

Freelances

AVAILABILITY:

Only for the right opportunity

WORK TYPE:

Full-time

JOB TITLE:Software Quality Assurance Engineer, Manager of Software Quality Assurance

INDUSTRY:

QA Engineer

SUMMARY:

> Software Quality Assurance and Quality Coordination.

> Software testing.

> PC Hardware, laptop and peripheral trouble-shooting, installation, configuration and design.

> Experience with Microsoft SQL server, Team Foundation Server, SharePoint Server, and Project Server.

> Experience with Linux administration and MySQL

> Experience with automated software testing products including TestComplete, Visual Studio Test Professional, CodedUI, Selenium, and JMeter.

> Experience with product application organizational software including Visual Studio 2010, Visual Studio Test Professional, Bugzilla, Jira, and TestLink.

> Project leadership.

> Customer Service.

COMMUTE:

Up to 35 miles

Not willing to relocate

CREATED:

Friday, October 08, 2010

UPDATED:

Wednesday, October 31, 2012

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