Management Manager
Resume:
Eric *** S Pearl St
Imboden Thorntown, IN *****
****@*************.***
I have a passion for technology, and I specialize in its practical application to business and
personal needs. I believe technology must be as usable as it is useful and that it should
supplement not supplant human creativity and personal interaction. I support open
standards and collaboration, and I attempt to use open source systems whenever possible.
Education B.A., Technical Writing (specialty in Computer Technologies)
1991 Purdue University, West Lafayette, IN
Skills Internet technologies
Summary Web design/development (HTML, CSS, AJAX)
Content Management Systems
Web-based application design/development
Web-based application interface design/customization
Cross-browser compatibility design (Firefox, Internet Explorer, Chrome, Opera)
Protocol sniffing (client-server communication analysis/troubleshooting)
Programming/Development languages
HTML/XHTML
Javascript
PHP
Python
Java
Technical Writing, Training, & Documentation
End-user documentation (printed manuals, online help, training materials)
Process/project documentation
System Validation
Productivity software
Office applications
Graphic design
Open source productivity software stack (OpenOffice, Gimp, Inkscape, Scribus)
Web servers (Apache, IIS)
Database servers (MySQL, Oracle, PostgreSQL)
Windows Active Directory
Eric Employment
Imboden Highlights
Technology Consultant - Common Context, LLC - Thorntown, IN
Sep '07 present
Internet/Web consulting
Web design/hosting
Web-based application customization, integration
Open Source consulting, training, and support
Technical writing, documentation, validation, training materials
Sr. Systems Analyst - Eli Lilly and Company - Indianapolis, IN
Nov '00 Dec '07
Tier 3 browser and internet client support for 50,000+ users worldwide
Member of Internet Services Group responsible for Lilly's Unix-based Internet server
environment, proxy servers, and internet-related client tools
Developed global proxy configuration script to dynamically direct users to closest
proxy server depending on IP range
Member of Client Configuration Management group responsible for developing and
supporting Windows-based desktop configurations for all Lilly users
Developed and maintained internal ActiveX Object Store to allow only approved
ActiveX controls to load on Lilly PCs
Maintained Oracle databases to support "test" and "production" instances of ActiveX
Object Store
Evaluated, documented, and coordinated implementation of Microsoft Security patches
on a monthly basis
President/Consultant - ImPowered Technologies - Thorntown, IN
Jul '98 Nov '00
Internet-related projects for central Indiana firms
Web server installation, web development, database development/integration
Project to support migration of 40,000+ users from Netscape to IE transitioned to full-
time employment at Eli Lilly and Company
Sr. Consultant - Integrated Information Technologies - Indianapolis, IN
Nov '97 Jul '98
Technical Writing and internet-related projects for central Indiana firms
Sr. Consultant - Dome Systems/Ernst & Young, LLP - Indianapolis, IN
Oct '92 Nov '97
Technical Writing projects for major Indiana-based and other regional firms
Developed end-user documentation, online help, project life-cycle management
documents, RFI/RFP documents, etc
Technical Writer - Physician's Practice Management - Indianapolis, IN
Jun '91 Oct '92
Developed end-user documentation, customer support communications, newsletters,
product specifications, etc. for doctor's office management software company
Technical Writer, Manager of Customer Support - Network Synergies - West Lafayette, IN
Aug '89 Apr '91
Developed end-user documentation, training materials, product demos, product
specifications, etc. for network planning software company
References Available when requested (****@*************.*** 317-***-****)
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