Training Process
Resume:
Eric Hansen
Fairfield, Ohio 45014
Voice: 513-***-**** Fax: 513-***-**** Cell: 513-***-****
Email: ****@******-**.***
W eb Site: www.hansen-rd.com
SUMMARY OF QUALIFICATIONS
An instructional designer and developer with more than 10 years of instructional design experience and
more than 20 years of business writing experience. Qualifications include:
Expertise in organizational and individual performance analysis, instructional design, materials
development, and program evaluation
Superior writing and communication skills
Superior ability to analyze source material and create user-centered training and performance
support materials
Excellent collaboration skills with experience working on virtual teams and using various online
meeting collaboration tools
Expert with Microsoft Word, Excel, and PowerPoint; Expertise with SnagIt; Advanced skills with
Microsfot Publsiher and Macromedia Dreamweaver 8, Captivate 5, and Photoshop Elements and
NCH WavePad audio editing program; Intermediate skills with Adobe Acrobat and Premier Elements
Video Editing.
HIGHLIGHTS OF EXPERIENCES AND ACCOMPLISHMENTS
Developed user guides, quick reference cards, and Captivate instructional videos for self-paced
learning and performance support to eanable contract managers and functional owners to learn and
use an online contract management system. Responsibilities included: working with subject matter
experts to identify key process and working in the system to learn key features and steps in order to
produce the materials.
Designed the course and developed the PowerPoint storyboards to enable managers and data-entry
personal to use an online SAP system used to generate reports that track productivity and identify
potential problem areas. Responsibilities included: working with subject matter experts to identify key
process and working in the system to identify key features and steps.
Developed PowerPoint storyboards for overview course on the House of Quality, a process and
graphic tool used to define the relationship between customer desires and product specifications.
The House of Quality is part of Quality Function Deployment process. Training to be delivered
globally to company engineers and marketing personnel.
Developed PowerPoint storyboards and Captivate files for an introductory course on profitability.
Responsibilities included: converting instructor-led training into eLearning storyboards and Captivate
files. Training delivered globally to all company employees.
Developed PowerPoint storyboards for an introductory course for a global client initiative called Price
and Margin Realization. Responsibilities included converting instructor-led materials into eLearning
storyboards, working with subject matter experts to refine and reduce the content, and developing
assessment items. Training delivered globally to all company employees.
Eric Hansen Resume, page 1 of 3
Developed an instructor guide and participant guide for an instructor-led course for a proprietary
web-based software application used to compute various kinds of taxes associated with the sale and
purchase of products and services around the globe. Responsibilities included: working with subject
matter experts to understand the functionality of the system and to develop activities to help
participants learn the system during the class. Training delivered to company employees and
company clients.
Developed PowerPoint storyboards for an online introductory course for SAP navigation,
transactions, and reports. Responsibilities included: working with subject matter experts to
understand the client s specific uses of SAP, reviewing source material to understand the basic
concepts of the SAP software and the client company s business processes, and developing
assessment items. Training delivered globally.
Designed and developed multiple computer-based and web-based training courses regarding
network equipment features and functions for sales staff and knowledge workers for
telecommunications and internet companies. Responsibilities included: reviewing documentation
supplied by the client and researching content available on the Internet and on the company intranet,
designing and developing the courses, and writing post-course assessments. Courses made
available to client company's employees online.
Developed manufacturing and product testing procedures for a pet food company. Responsibilities
included reviewing existing documentation, working with subject matter experts to verify the actual
process and note discrepancies between the existing documentation and the actual process, and
developing documentation to match the steps in the actual process.
Developed flow charts and procedures to describe the process used by the training and education
department at an international technology company to develop training. The flow charts and
procedures were developed as job aids for less experienced trainers. Responsibilities included
working with subject matter experts to identify and verify the steps in the process, writing
documentation with detailed descriptions of the inputs, steps, and outputs for each step in the
process, and using PowerPoint to develop flow charts for the major steps in the process.
Provided instructional design and development as part of a virtual team developing a web-based
course on professionalism for a major human resource consulting firm. Responsibilities included:
developing learning objectives; designing the course; facilitating teleconferences with remote subject
matter experts to understand the content; developing the case-based training content; and writing a
post-module assessment. Other team members were located in San Francisco and in Bangalore and
Hyderabad, India. Program rolled out globally.
Provided analysis, design, and development as part of a team developing a new employee
orientation process for a major pharmaceutical company. Responsibilities included: developing
needs analysis interview protocols; interviewing new employees from around the world; analyzing
results and writing a needs analysis report; designing the new orientation process; and designing and
developing supporting materials such as instructor guides, participant handouts, and a PowerPoint
presentation for the first-day orientation training; handbooks and checklists for everyone involved in
the process; and evaluation forms for all materials. Program implemented at company headquarters
and rolled out globally.
Developed materials and assisted with instructional design for a series of safety training programs
that included a videotape, leader guide and participant workbooks. Responsibilities included:
reviewing source materials and interviewing subject matter experts, developing treatments to provide
options for video script formats, writing video scripts, developing objectives, and developing a
facilitator guide and a participant guide. Materials sold nationwide,
Teamed with other facilitators to design and deliver diversity training to clients of National
Conference for Community and Justice. Responsibilities included: Collaborating on designing
activities and determining the flow of the workshop, delivering the workshop and facilitating
Eric Hansen Resume, page 2 of 3
discussion, and debriefing the results daily and adjusting the training as needed. Clients included the
Cincinnati Reds and Leadership Cincinnati.
Managed project to develop online training about the technology basics required for voice, video,
and data networks for a sales force audience at a major internet equipment and services company.
Responsibilities included: reviewing source material and designing the training flow, reviewing
content developed by other instructional designers, working with internal subject matter experts,
working with graphic artists to develop visual presentations to support the training, working with
editors to ensure consistency, ensuring that the project stayed on time and on budget. Training
delivered globally.
Facilitated multiple focus groups and individual interviews during needs assessment for a major
marketing research corporation. Responsibilities included: developing protocols to guide the focus
group sessions, conducting the focus groups, analyzing the data, and preparing a report with findings
and recommendations for training, mentoring, performance support, and hiring procedures.
EMPLOYMENT HISTORY
Instructional Designer/Performance Consultant
Self-employed, Fairfield, OH. February, 2004-present
Instructional Designer
DigitalThink (formerly Horn Interactive), Cincinnati, Ohio. September, 2001-February, 2004
Instructional Designer
Self-employed, Fairfield, Ohio. March, 2001-September-2001
Performance Technologist
Triad Performance Technologies, Inc. Blue Ash, Ohio. September 1999-March 2001
Instructional Designer
Self-employed, Fairfield, Ohio. March 1999-September 1999
Instructional Designer
Comware Incorporated, Cincinnati, Ohio. December 1997-March 1999
Business Writer
Self-employed, Cincinnati, Ohio. 1981-1997
EDUCATION AND TRAINING
Master of Education (Human Resource Development): Xavier University, Cincinnati, Ohio
Bachelor of Arts (Art History): Miami University, Oxford, Ohio
Building Cultural Awareness, National Conference for Community and Justice
Interpersonal Communication Skills, College Hill Presbyterian Church, Lifeways, and Vineyard
Christian Fellowship
PROFESSIONAL ORGANIZATIONS
Member, Greater Cincinnati Chapter of the American Society for Training and Development
Vice President of Technology, 2006
Vice President of Communications, 2007
President, 2008
Eric Hansen Resume, page 3 of 3
CERTIFICATIONS
Licensed Facilitator, Immunity to Change Workshop, Minds at Work
REFERENCES AVAILABLE UPON REQUEST
Eric Hansen Resume, page 4 of 3
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