Customer Service Engineer
Resume:
Mark Pavkov
Email: abozxu@r.postjobfree.com
Address: **** ***** *****
City: broadview heights
State: OH
Zip: 44147
Country: USA
Phone: 440-***-****
Skill Level: Management
Salary Range: 88
Willing to Relocate
Primary Skills/Experience:
c++ javascript scripting computer repair Atm machines hardware and software trained
Educational Background:
Associate Degree, Creative Design
Akron University, 09/1977 - 05/1979
Akron, Ohio
Not Selected,, Not Selected
Job History / Details:
Mark Pavkov
Broadview Heights, OH 44147
abozxu@r.postjobfree.com
www.linkedin.com/pub/mark-pavkov/30/345/895
CAREER SUMMARY
Visionary, resourceful Senior Systems / Software Engineer with
specialty expertise and demonstrated experience in delivering
ATM, hardware, and software solutions for Financial Institutions.
Excels at providing ATM software management, field services, and
outstanding customer service. Proven success innovating state-
of-the-art solutions on time and under budget for large financial
institutions. Highly regarded as a key source, critical thinker,
and out of the box problem solver. Proactive, forward-thinking
individual with high energy and great communication and
interpersonal skills. Specific expertise:
* Collaborative Systems Engineer
* Business Acumen
* Client Focused
* Project Management
* Managing Remote / Cross-Functional Teams
* Product Development
* Web Page Design
* Reporting / Technical Documentation
* Excellent Communication Skills
* Problem Solver
* Team Player
* Training / Mentor
TECHNICAL SKILLS and SOLUTIONS
Functional Skills: Microsoft Certified Solutions Expert
(MCSE), ATM Programming, Graphics Design, Scripting, Software
management, Remote Distribution solutions.
Server Solutions: Microsoft Server 2000 / 2003, Microsoft
SQL Server 2000 & 2005, Diebold Campaign Office, Journal Office,
Security Office & Remote Office. Diebold`s iqESD / CRM solution,
Diebold`s Event Management System, Diebold`s Opteview solution.
ATM Solutions: IBM OS/2, Windows NT, Windows 2000, Windows XP,
ATM proprietary software solutions for very wide brand of ATM
machines, Agilis XV (cross vendor), Aptra Edge.
PROFESSIONAL EXPERIENCE
Diebold, Inc., North Canton, OH
1981 - 2012
A global leader providing integrated self-service delivery and
security systems and services.
Systems Software Engineer
1998 - 2012
Responsible for all software solutions for PNC fleet of ATMs,
which consisted of client and server-based solutions.
* Developed multiprocessor ATM software build to support over
6000 ATMs for PNC.
* Masterfully developed software scripting to allow PNC to
remotely distribute fixes to the entire ATM fleet.
* Developed unique Depsoit Automation ATM software giving PNC
customers state of-the -art check and cash deposit options.
* Supported and configured a Diebold Campaign Office solution
which Personalized PNC marketing at the ATMs.
Technical Advisor
1997 - 1998
Responsible for ATM performance within the financial
institutions.
* Conducted ATM training; monitored and evaluated performance of
service technicians in the Northeast Ohio area.
* Reduced the cost of inventory by 30% by conducting in-depth
training on ATM hardware components.
Divisional Technical Specialist
1994 - 1997
Responsible for a five-state region. Traveled to each state to
perform training and support the poorest performing ATM machines.
Regional Technical Specialist
1992 - 1994
Customer Service Engineer
1981 - 1992
Responsible for providing hardware support, repair and preventive
maintenance for financial institutions that had ATM machines and
Point of Sale (POS) terminals in the Northeast Ohio region.
EDUCATION
Associate of Science (AS) Degree in Electronics
United Electronics Institute, Cuyahoga Falls, OH
Coursework in Creative Design
University of Akron, Akron, OH
TRAINING
Internal Training, Diebold, North Canton, OH:
PC Platforms
NCR 5000 Series ATMs
Basic Data Communications
Security Boot-Camp
ATM Programming
LAN / Networking
Event Management System
PC-Based Software Applications
Screen Design
Web Content
Master Trainer Certification Program
BBN Communications, BBN, Boston, MA
CERTIFICATIONS
Microsoft Certified Solutions Expert (MCSE)
Diebold, North Canton, OH
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