Customer Service Human Resources

Whitney Urbiztondo

Email: abozw3@r.postjobfree.com

Address:

City: Alameda

State: CA

Zip: 94501

Country: USA

Phone: 510-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings.

Educational Background:

High School Dipolma from California State University, Sacramento, Sacramento CA 1/2001 to 5/2012 (Communication Studies)

Job History / Details:

Professional Summary

Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings.

Areas of Expertise

Organizational planning

Team leadership skills

Excellent Customer Service

Issue resolution

Excellent research skills

Detail oriented

Critical thinker

Outstanding interpersonal skills

Work Experience

June 2011 to Current

Hobnob Eats and Drinks Alameda, CA

Wait and Floor Staff

Consistently provided professional, friendly and engaging service.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Developed and maintained positive working relationships with others to reach business goals.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Promoted and endorsed the company to bring in new business.

Responsible for all In-House training for new hires.

ServSafe certification.

April 2010 to April 2011

IDEAL English Academy Bangkok, Thailand

Human Resources/English Teacher

Gained international work experience by adapting to a foreign country and unfamiliar work practices.

Performed student background reviews to develop tailored lessons based on student needs.

Collaborated with a team of faculty to develop after-school tutorial program for students in need of extra help.

Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.

Increased student's English test scores by 14 percentage through private tutoring and special attention.

Successfully completed Teacher Training Course.

April 2008 to April 2011

Tahoe Joe's Famous Steakhouse Roseville, CA

Wait and Floor Staff

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Resolved guest complaints promptly and professionally.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Promoted to In-House checker. Responsibilities included balancing out the nightly deposit, inputting the daily productivity using Microsoft Excel, managed closing duties.

Education

2012 California State University, Sacramento Sacramento, CA

Bachelor of Arts Communication Studies

Emphasis in International and Intercultural Communication.

Advanced coursework in Communication Studies.

Advanced academic research in Data Analysis.

Offered a position as a Foreign Language Teacher prior to graduation in order to establish international work credibility.

Consistently held a job all through out college. Worked as a waiter/server. Was promoted to In-House checker. Responsibilities included tracking all financial transactions through out the day, entered in the daily productivity using Excel, balanced out the nightly deposit and ensured the deposit was secure in office safe.

Professional Affiliations

Alameda Recreations and Park Department (ARPD); 2004-2005

Meals on Wheels Association of America; 2004-2007

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