Sales Customer Service
Resume:
Mildred Moore
Email: *********@********.***
Address: **** ******** ******, **
City: Washington
State: DC
Zip: 20002
Country: USA
Phone: 202-***-****
Skill Level: Experienced
Salary Range: 50
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
i
Mildred Moore
1821 Corcoran Street, N.E.
Washington, D.C. 20002
www.linkedin.com/in/mildredmoore *********@********.***
SUMMARY
Reliable, self-motivated professional with 15+ years of experience managing print media projects in not-for-profit and non-profit organizations. Hard worker who can perform independently or in a team setting. Excellent organizational skills and a strong production background. Effective in multi-tasking and establishing rapport and credibility through client/vendor relationships.
PROFESSIONAL EXPERIENCE
CONSUMER FINANCIAL PROTECTION BUREAU (June 2012 a Present)
Administrative Support Analyst
Provide office management and administrative expertise for Senior-level personnel.
Maintain calendars, process travel arrangements and personal appointments
Serve as payroll timekeeper using Web/TA
Create and develop visual presentations using Power Point
Assist in processing staff external membership invoices
Manage internal/external callers and visitors
Receives sorts and forwards incoming mail
Assist with ordering supplies, photocopying, faxing and scanning
Deliver customer service through responsive, accurate, consistent services and support
Assist in handling requests for data collection
Evaluate, determine and utilize appropriate software and databases
November 2010aMarch 2012 Unemployed due to company downsizing
National Rural Electric Cooperative Assn., Arlington, VA (2001-2010)
Operations and Traffic Manager (2010)
Responsible for the operational, interpersonal, and time management functions ensuring editorial pieces and accompanying photos met deadline for online use.
a Per management specifications, created and monitored statistical spreadsheets used to track metrics.
a Served as counsel to the Editor and staff on the cost effectiveness of initiatives to improve the publication and produce greater efficiencies.
Senior Advisor, Production and Business Affairs (2001 a 2009)
Served as operations and production manager and managed all business functions and for weekly print publication targeted at associationas membership. Oversaw each element of the production process to ensure editorial deadlines were met. Served as liaison with offsite printer, mail house and post office.
a Collaborated with supervisor to identify criteria on which to base vendor evaluation. Researched multiple vendors and analyzed proposals to recommend vendor providing the best value.
Mildred Moore
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a Prepared and monitored the newspaperas one million dollar annual budget; reviewed actual vs. budget expenditures to ensure the accuracy of allocations.
a Kept abreast of the progress of the staff writers and communicated potential timing issues to the editor so alternative stories and/or art selections could be made to stay on deadline.
a Reviewed and processed vendor payments.
Assisted in developing correspondence for online media.
Mortgage Bankers Association of America, Washington, D.C. (1984 a 2001)
Repeatedly recognized for top performance and was promoted with progressive jobs and varying responsibilities.
Assistant Director, Advertising Production and Systems Management (1998 a 2001)
a Lateral move where I solicited and monitored sales contracts.
Assistant Director, Advertising Sales (1997 a 1998)
a Earned promotion following superior performance and ability to increase sales.
a Organized, managed, ensured the quality and specifications of artwork and supervised the start to finish production function, serving as liaison between advertising sales representatives, the production departments and the Printers.
Advertising Sales Representative (1994 a 1997)
a Solicited sponsors and coordinated door to door distributions at association conferences and annual convention.
a Monitored database for sales contracts.
a Reviewed preliminary layout sheets and approved in-house blue line proofs before publications went to press.
a Reviewed insertion orders for instruction and placement
Staff Assistant (1993 a 1994)
a Requested and monitored reports in preparing audit statements for Business Publication audits.
a Conducted cost analysis for each publication, and tracked advertiser satisfaction.
Production and Sales Assistant (1990 a 1993)
a Oversaw the billing process to advertisers or their agency and paid invoices.
a Organized and managed film, insertion orders, and production materials.
a Provided production and sales reports as required.
Publishing Services Technician (1989 a 1990)
a Provided desktop publishing services to staff including preparation of books, training manuals and correspondence courses.
a Created notebook spines, layout and design of covers using various graphics software packages and scanners; created complex forms, statistical charts and organizational charts.
Word Processing Technician (1984 a 1989)
a Provided staff with text input-output services using various word processors as well as preparing documents in final format using the Ventura software package.
Mildred Moore
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EDUCATION
BA, Mass Media Arts/Print Journalism, University of the District of Columbia
Finch College, New York, NY a one year of psychology studies
Professional Development
2012a
a GovTrip training to arrange and prepare vouchers for government employees
2010a
a Putting the Digital Media Editorial Strategy to Work [Interface Guru, Inc.]
a Analytics and Advertising and Best Practices in Online Advertising [Interface Guru, Inc.]
a The Secrets of Search a How to Find Anything on the Web [American Mgmt. Assoc. (AMA)]
a Newsmanager Training [CommPartners]
a Essential Skills for the 21st Century Workplace: Keys to Succeeding in the Global Economy [AMA]
a Success-Based Roles and Policies for Digital Media [Interface Guru, Inc.]
a Conducting a Competitive Analysis: What Is Successful, and Why [Interface Guru, Inc.]
a Creating Success: Roles, Policies and Procedures for Digital Publishing
a Tools and Tactics for Digital Publishing [Interface Guru, Inc.]
Awards: 2010 Achievement Award for exceptional contributions and service development for helping to launch the online version of Electric Co-op Todayas daily newspaper.
COMPUTER SKILLS: Excel MS Word Outlook Power Point Web/TA GovTrip Intranet Internet
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