Customer Service High School
Resume:
Jacqueline Karen Castillo
Email: aboztf@r.postjobfree.com
Address:
City: Carson
State: CA
Zip: 90745
Country: USA
Phone: 310-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Fraud Detection expert excelling at interfacing with team members at all levels to meet and exceed organizational goals. Operates well in a highly-competitive environment in which leadership skills are the key to success.
Educational Background:
High School Dipolma from St. Benedict College, Philippi WV 1/2001 to 6/2000 (na)
Job History / Details:
Summary
Fraud Detection expert excelling at interfacing with team members at all levels to meet and exceed organizational goals. Operates well in a highly-competitive environment in which leadership skills are the key to success.
Highlights
Bilingual in English and Filipino
Experience in identifying and differentiating different fraud types
Expert in credit card fraud monitoring
AML-BSA Training
First hand experience in using multiple fraud tools and programs such as Acclaim, Raptor, Compass,Chex,Who Is, Lexis Nexis, Fast Data and Experian
Accomplishments
Was awarded last 2011 with a performance rating of outstanding for consistently operating well above behavioral and performance expectations against peers and the competitive market. I have always been recognized for my strong customer service skills.
Experience
July 2003 to October 2005
Steadfast International Recruitment Company Malate, Manila,Philippines
Recruitment Officer
Answering General Inquiries through phone and email
Responsible for communicating with foreign principals
Encoding Data in appropriate databases.
Entertaining walk in applicants
Receiving handling recording applicant payments.
Making necessary follow ups with applicants and vendors.
Updating and communicating status reports.
Attending reconciliatory and arbitrary hearings at the POEA.
Attending Recruitment Activities.
September 2011 to April 2012
HSBC Data Processing Philippines Alabang, Muntinlupa, Philippines
US On-line Account Opening Fraud Specialist
Verifying the legitimacy of on-line bank applications.
Making sure applicants do not have any history fraud with our bank or with other banks.
Ensuring that all information on the application is accurate and verified as current.
Making sure that it is really the true person applying for the account.
Identifying possible fraud trends.
Perform Enhance Due Diligence and CIP when needed.
Making sure applicants are not up to any AML violations or identifying possible red flags that might indicate as such.
Requesting necessary documentation when information is not properly verified.
Be aware of any fraud alerts placed on credit bureau and if so proceed with caution to ensure you are dealing with true person.
Contacting true person to inform fraudulent application submitted.
Advising True Person to place fraud alert on credit bureau if there is not one already.
Decline,Approve or Cancel On-line Applications depending on the result of application.
Adding names of people who are trying to commit fraud on the appropriate system.
Performing follow-ups on applications
August 2005 to August 2011
HSBC Electronic Data Processing Philippines Alabang,Muntinlupa, Philippines
Senior US Fraud Outbound Processing Executive
Making outbound calls to US card members and verifying possible and suspicious transactions.
Identifying and differentiating fraud types once fraud has been established.
Proceeding with necessary steps to prevent and stop more fraud.
Making reports and referrals to ensure next step to verify reported fraud as truly fraudulent to ensure necessary credit backs.
Differentiate fraud from dispute by analyzing data.
Educating card members on how fraud can be prevented.
Identifying fraud trends.
Identifying takeover fraud and proceed with necessary steps needed.
Basic customer tasks when needed.
Identifying Bust outs and possible money laundering activities.
Education
1999 St. Benedict College Alabang Philippines, Muntinlupa
High School Diploma
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