Customer Service Human Resources

William R Faber

Email: ********@**************.***

Address:

City: Indialantic

State: FL

Zip: 32903

Country: USA

Phone: 407-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Benefits Administration and Human Resources with 10-year background in employee management, hiring, training and benefits. Highly detail-oriented and organized.

Educational Background:

High School Dipolma from Valencia Community College, Orlando FL 1/2001 to 6/2004 (General Studies)

High School Dipolma from University of Central Florida, Orlando FL 1/2001 to 10/2012

Job History / Details:

Summary

Benefits Administration and Human Resources with 10-year background in employee management, hiring, training and benefits. Highly detail-oriented and organized.

Highlights

Recruitment/staffing

Training and development

Employee benefits

Hiring and retention

Interviewing

Exceptional interpersonal skills

Employee relations

Records maintenance

Benefits administration

New hire orientation

Accomplishments

Staffing

Interviewed, hired and trained team members in Front Office for both Rooms Control and Front Desk.

Training

Instrumental in training through out career. Have always been selected to train from the Front Desk at Walk Disney World, to having people job shadow in my current position.

Experience

January 2002 to Current

Hartford Insurance Maitland and Sacramento, FL CA

Ability Analyst

Organized and led a program between staff and management from each team to help implement improvements to work flow. This increased productivity by 20 percentage through out the Short Term Disability department.

Maintained productivity standards above hat was expected through out the entire time I have been there.

Developed and founding member of employee engagement group responsible for improving employee satisfaction within the office.

2009 to 2011

Pampered Chef Orlando, Florida

Independent Sales Consultant

Book, and act as consultant at parties for Pampered Chef.

Sell kitchen products by demonstrating the product by interactively using the products and discussing them with party guest.

Paper work and order entry.

Telephone work.

January 2007 to January 2008

IKEA Orlando, Florida

After Sales

Responsible for correcting any problems that came up with orders, partner with other departments to best meet resolution of problems.

Investigate and resolve cases created by IKEA Corporate Office Customer Service Assemble Products Prepare items for shipping and ship out via USPS, FEDEX, or local carrier.

Answered questions regarding the store and its merchandise.

Maintained records related to sales.

Described merchandise and explain operation of merchandise to customers.

Recommended merchandise based on customer needs.

January 2000 to January 2002

Walt Disney World Lake Buena Vista, Florida

Mail Order Merchandise and Resort Room Reservations

Reservations and Mail Order Merchandise Answer phones and customer service Sell Theme Park Tickets, Hotel Packages, Restaurants and Hotel Rooms Sell Airline Tickets and Car Rentals Input reservations into computer system Sell and Locate Disney theme park merchandise Customer Service.

Guided customers in choosing items that reflected personal style and shape.

Developed positive customer relationships through friendly greetings and excellent service.

Trained and served as a peer coach for new sales associates.

January 1999 to January 2000

Walt Disney World Dolphin Lake Buena Vista, Florida

Concierge

Concierge Sell Disney and Resort Restaurants Book Car Rentals, Golf Reservations, and attraction reservations Input of information in computer system Customer Service.

January 1998 to January 1999

Sheraton World Resort Orlando, Florida

Assistant Front Office Manager

Recruited and interviewed 15 applicants per 6 months.

Increased the employee base by 35 percentage to meet changing staffing needs.

Implemented an innovative employee incentive program, which resulted in a 15 percentage increase in staff productivity of completed Starwood Frequent Guest Applications.

Managed front office through and renovation and expansion of the property.

Education

2004 Valencia Community College Orlando, Florida

Associates of Arts General Studies

University of Central Florida Orlando, FL

Bachelor of Arts Health Administration

Coursework in Business and Health Administration.

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