Customer Service Sales

Nancy Durham

Email: ********@*************.***

Address:

City: Spring

State: TX

Zip: 77373

Country: USA

Phone: 915-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To find me an opportunity that will allow me to demonstrate that I am a hard working Individual who is anxious to increase my knowledge, thereby becoming an asset to the Company SUMMARY OF QUALIFICATIONS: -Excellent skills in organization, Verbal and written communication. - Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. -Patient and empathetic with extensive background in conflict resolution and customer care.

Educational Background:

High School Dipolma from gesamtschule biebertal, New Germany MN 1/2001 to 7/1999 (sport and nutrition)

High School Dipolma from abendgymnasium giessen, New Germany MN 1/2001 to 10/2012

Job History / Details:

Career Overview

To find me an opportunity that will allow me to demonstrate that I am a hard working Individual who is anxious to increase my knowledge, thereby becoming an asset to the Company

SUMMARY OF QUALIFICATIONS:

-Excellent skills in organization, Verbal and written communication.

-Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

-Patient and empathetic with extensive background in conflict resolution and customer care.

Work Experience

Current

June 2012 to Current

Lufthansa Airlines

Customer Service Agent

Handling all aspects of ticketing and checking in of Customers by operating a computerized point-of- sale system, boarding, baggage service and reservations.

Handling transitions in a timely manner including over sales, delayed or canceled flights, and any issued revolving around lost/damaged luggage.

Completing paperwork and forms connected with work assignments pertaining to procedures and enter into Company's information system as required.

Handling all cash and credit card transactions in the purchase/refunds of tickets.

Providing good customer care in first class and business lounge.

February 2010 to June 2012

Air force and military exchange el paso, tx

Supervisor

Supervising for different Departments, price Changes, Inventory, Customer care.

Handling Office work and front desk.

Providing good customer service.

08/2011 to 05/2012

The Garden El Paso, Texas

Hostess

Received and welcomed the guests with due attention, greeted them with a smile Provided highest quality of service to the customers by making seating arrangements, room booking prior to their visit Coordinated with other staff to ensure the availability of best service to the guests.

December 2004 to October 2009

Videostore Cyberdyne Giessen, Hessen

Secretary

Shift schedule, telephone and front desk.

Processing of applications, documents, data and e-mails.

Store Assistance

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Customer care, and operate cash register

Shift schedule.

November 2005 to September 2009

Goal Sportwetten Casino and Sport bet Company Giessen, Hessen

Supervisor

-Provided effective communication and customer service support to the sales, marketing and administrative teams on a daily basis.

-Organized weekly sales reports for the sales department to track product success.

-Greeted customers entering the store to ascertain what each customer wanted or needed.

10/2001 to 12/2005

Costumer representative

June 1999 to July 2001

Viva Marketing Wetzlar, Hessen

Supervisor Marketing Advertisement

-Built long-term customer relationships and advised customers on purchases and promotions.

-Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

-Created and maintained an organized database to develop promotional sales.

-Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Educational Background

07/1999 gesamtschule biebertal rodheim bieber, hessen

High School Diploma

abendgymnasium giessen giessen, hessen

sport and nutrition

college basics

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