Quality Control High School

Kisha Alire

Email: ********@**********.***

Address:

City: Denver

State: CO

Zip: 80221

Country: USA

Phone: 303-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Professional financial specialist with 5 years of experience. Analytical, forward-thinking, and hardworking professional, with experience in processing, analyzing, within retirement planning and insurance industries.A self-motivated and active individual with excellent communication and interpersonal skills; Ability to prioritize, meet deadlines and work with minimal or no supervision.

Educational Background:

High School Dipolma from Emily Griffith opportunity school, Denver Federal Center CO 1/2001 to 6/1998 (High School)

Job History / Details:

Career Focus

Professional financial specialist with 5 years of experience. Analytical, forward-thinking, and hardworking professional, with experience in processing, analyzing, within retirement planning and insurance industries.A self-motivated and active individual with excellent communication and interpersonal skills; Ability to prioritize, meet deadlines and work with minimal or no supervision.

Summary of Skills

Able to develop positive relationships.

Excellent communication and writing skills.

Excellent ability to handle high stress and time sensitive environment.

Able to meet deadlines and organize work.

Strong analytical and interpose skills.

Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point and Internet.

Excellent research techniques and application of findings.

Responsible for other duties as assigned.

Accomplishments

I've completed The 7 highly effective habits course.

I'm currently an active member of the Loans standard work team. I have been a part of implementing effective changes to the Loan department process.

Professional Experience

February 2007 to Current

TIAA-CREF Denver, CO

Centralized Quality Control

Loans and Internal Transfers.

Issuance

Perform daily quality control checks on previous days processed items. Ensuring all reporting is balanced and accurate.

Served as point of contact for escalated cases.

Assisted with testing.

Gained knowledge of the end to end process of a loan transaction.

Centralized Quality Control.

Ensuring our clients receive there retirement benefits accurately and timely.

Familiar with laws and regulations governing retirement benefits; knowledgeable of tax rules.

Familiar with end to end processing of Lump Sum Operations pay out.

Organized team building activities.

May 2006 to March 2007

Wellpoint / Blue Cross and Blue Shield. Denver, CO

Team Lead

Call center environment.

Partnered with management in hiring decisions and performance reviews.

Assisted with training.

Served as point of contact for unresolved / escalated customer transactions.

Quality control checks.

March 2000 to April 2006

U.S Bank Denver, CO

Personal Banker level 3 / Assistant manager

Call center environment.

I managed a staff of 17 employees.

Oversaw coaching and mentoring opportunities.

Quality control .

Researched and resolved escalated customer inquiries.

Demonstrated knowledge of banking products.

October 1998 to February 2000

Ticketmaster Denver, CO

Ticket Sales Agent

Call center environment.

Handled inbound customer calls in regards to event ticket sales.

Data entry.

Education

1998 Emily Griffith opportunity school Denver, CO

High School Diploma

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