Customer Service Management

Akeem Dizzley

Email: abozqf@r.postjobfree.com

Address:

City: Columbia

State: SC

Zip: 29223

Country: USA

Phone: 803-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented Customer Service Professional with diverse background in management and customer service. Dedicated to providing excellent customer service, making operational and procedural improvements, and devoting time to insure the highest level of customer service through efficient team and customer account management. .

Educational Background:

High School Dipolma from Morris College, Sumter SC 1/2001 to 5/2007 (Mathematics)

Job History / Details:

Career Focus

Results-oriented Customer Service Professional with diverse background in management and customer service. Dedicated to providing excellent customer service, making operational and procedural improvements, and devoting time to insure the highest level of customer service through efficient team and customer account management.

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Education

2007 Morris College Sumter, South Carolina

Bachelor of Science Mathematics

Summary of Skills

Organized, strong communication and research skills

Self-motivated, works independently or as a team player

Wiling and able to handle a wide variety of tasks

Creative, resourceful, and thorough in completing any task

Strong attention to detail and commitment to delivering quality results

Strong managerial, interpersonal and communication skills

Excellent multi-tasking, organizational, and time-management skills

Ability to thrive in a demanding environment requiring a high degree of deadline-driven productivity, commitment, adaptability, communication, initiative and follow-through

Areas of Expertise

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Managed call flow with up to 10 calls in queue per minute.

Professional Experience

July 2008 to Current

Mars Columbia, South Carolina

Senior Operator

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Interacted with customers and retail buyers to expedite orders.Maintained cleanliness and presentation of warehouse and production floor.Provided customer service by answering customer inquiries, solving problems and providing new product information.

August 2008 to August 2009

Lee County School District Bishopville, South Carolina

Teacher

Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Lee County School District regulations and Board of Education goals.Developed program to work with students and increase interest in higher learning.Improved student's analytical skills by introducing state-of-the-art computer program technologies.Collaborated with a team of faculty to develop after-school tutorial program for students in need of extra help.

April 2005 to July 2008

Harvest Hope Food Bank Columbia, South Carolina

Client Services Rep

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

Cross-trained and provided back-up for other customer service representatives when needed.Interacted with customers and retail buyers to expedite orders.Maintained cleanliness and presentation of stock room and production floor.

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