customer support

Tara's InformationLocation: Kenosha, WIStatus: In need of a jobExperience: 6-9 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2010-06-29 Helpful Links

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6340 25th Avenue,

**********@*****.***

OBJECTIVE

A position where I can utilize my technical and customer support skills within a challenging and team oriented environment.

SKILLS PROFILE

Exceptional Customer Service relations background

Multiple Windows Operating Systems and Office Suites

Strong analytical abilities and computer proficiency

Detail-oriented with strong problem solving skills

Experience in handling confidential paperwork

Thrive in a multi-tasked environment

Ability to grow with company through flexibility and adaptability

EMPLOYMENT HISTORY

Customer Support Analyst I

5/2008 -11/2008

Transolutions, Inc., Lake Bluff, IL

Responded to external and internal client requests via phone, email and fax.

Provided report status updates for specific accounts as required.

Served as first contact for technical issues and tracked resolutions.

Corrected transcribed reports provided by the Medical Language Specialists.

Updated physicians' demographics in the appropriate database.

Assumed shared weekly 24/7 on-call responsibilities.

Service Desk Technician

9/2007-10/2007

Spherion at VW Credit, Inc., Libertyville, IL

Provided first level support for all technical computer, telephony, network and application related questions.

Responsible for following and enforcing Incident Management policies and procedure. Coordinated support efforts between multiple IT support teams and locations to ensure Service Level Agreements were met and customer satisfaction was achieved.

Processed tickets (Incident, Report, Problem and Change) for all hardware/software application.

Assisted with dial-up and VPN network connections for offsite personnel.

Customer Care Representative

10/2006-9/2007

Spherion at VW Credit, Inc., Libertyville, IL

Responded professionally and courteously to customer's telephone inquiries related to their accounts.

Determined the most financially appropriate course of action for both the company and the customer in search of ending contracts early.

Investigated reasons to grant extensions, deferrals and late charges waivers.

Followed up with customer in a timely manner to ensure requests were fulfilled.

HR Benefits Customer Service Consultant

8/2005-11/2005

Spherion at Hewitt Associates, Lincolnshire, IL

Provided inbound calls from client's employers while responding intelligently to verbal/written inquires.

Educated the clients' employees on the administrations of the company's group health benefits.

Solved customer issues related to health, savings and retirement plans.

Customer Service Representative 6/2004-2/2005

Kelly's Temporary Services, Racine, WI

Interacted with a diverse group of employees and customers.

Provided multi-tasking ability by processing inbound calls related to payment, interest, principle and payoff inquires.

Researched all parts of the customer accounts.

EDUCATION

Diploma

Delavan-Darien, Delavan, WI

Westwood College Online

Computer Network Management

1990

2008-Present

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