Customer Service Representative

Keisha's InformationLocation: Charlotte, NCTitle: Office AssistantExperience: 12+ yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2010-07-24 Helpful Links

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********@*****.*** North Carolina 28216

EMPLOYMENT OBJECTIVE: A career as a Customer Service Representative utilizing my Microsoft Office Suites skills, Excellent Phone skills and Excellent Person to Person Contact Skills

Central Piedmont Community College, Charlotte NC

Customer Service Representative Training Program-Certificate May 2007

Course work included: Communication, Microsoft Office Products, and Human Resource

Development and Financial Literacy- Received GED May 2007

EMPLOYMENT HISTORY:

Park and Recreation, NC 09/2008- 02/2010

Data Entry Clerk/Office Management

Compiled, copied, sorted, and organized filed records of office activities

Maintained and updated computer files for upcoming projects

Reorganized files making client information more accessible to staff

Family Dollar, NC 08/2007 to 08/2008

Cashier

Issued receipts, refunds, and correct change due to customers

Greeted customers and answered questions concerning sales and payment options

Received payments by cash, check, credit cards, and debits using a cash register

HH Gregg, NC 10/2005 to 06/2007

Customer Service Representative

Handled customer inquiries related to payments and billing

Typed delivery orders to be processed by other employees

Counted inventory and assisted with opening new accounts

Northern Tool & Equipment, NC 10/1999- 04/2001

Customer Service Representative

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Special Skills:

Keyboarding(45WPM), Ten-Key, Microsoft Word, Power Point, Excel, Publisher, Access and Outlook, Word Processing, GroupWise, Email, Microsoft 2003 & 2007

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