Sales manager

Shantez's InformationLocation: EUSTIS, FLTitle: Sales managerExperience: 3-6 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2011-07-17 Helpful Links

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SHANTEZ S ADKINS

fl 32726

*************@*****.***

-Dedicated customer service manager with 5 years experience: consistently achieve record-high customer satisfaction

- I will instill a shared enthusiastic commitment to customer service: as a key driver of company goals. lead by example and ensure the execution of all safety, security, equality toward store operation policies.

Areas of expertise

Customer Service Management

Complaint Handling & Resolution

Retail Operations Management

Customer Satisfaction Enhancement

Front-End Supervision

Sales & Margin Improvement

Teambuilding & Training

Order Fulfillment

Professional Experience

Gap inc - Oakland, ca 2002-2005

Blockbuster Inc - CastroValley, ca 2005-present

Blockbuster Inc- Mt Dora, fl

Promoted to manager position to train and supervise 10+ customer service reps and cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operation to ensure friendly and efficient transaction at checkout.

Selected Contribution :

Won “service Excellence Awards” for instrumental role in driving record-high sales increases, propelling store to improve ranking from #10 to achieving # 1 in my district

Elevated store's guest satisfaction index from 50% to 100% in months, to ensure resolution of customer issues to preserve customer loyalty while complying with company polices

Education and Training

Encinal High school -98-2001-Earned diploma

“When the customer comes first the customer will last”-Robert Half

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