Service Technical Support
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Tech support & System Admin & Quality Engineer
Candidate: John Ponting
E-mail: ***********@******.***
Posted: Monday, October 7, 2002
Field of Interest: IT / Software / Tech
John Ponting C.E.T.
C.I.M
126 McClintock Way
Ottawa, Ontario
K2L 2A4
Phone 613-***-****
E-mail ***********@******.***
EMPLOYMENT HISTORY
CSI ConsultingDecember 01 ? Present
Principal Technical Support
Responsibilities:
* Configured printers and laptops for the Ottawa Office staff
* Configured email to function correctly in both the Ottawa and Toronto offices.
* Provided technical support on multi million-dollar Government RFP?s
Nortel NetworksJuly 00 - September 01Component Coding Technician
Responsibilities:
* Interface with design engineers to ensure that the correct components and supplier were
chosen for Nortel?s best market leverage
* To evaluate coding requests by Nortel designers for new components for conformance to
company component technology and supplier preferences, and to capture the component
technical parameters and supplier information in the component database.
* Provide Technical support for the Central Coding Group.
Canadian Blood ServicesJanuary 99October 99Technical Support Analyst
Responsibilities:
* Supported and System Administrated for the PDP 11 blood test system across Canada, this
included all hardware and Operating System problems or errors.
* Created a new Intranet server to run NT 4.0 server with Front Page.
* Backed up firewall and UNIX for the SCO system provided System Administrator for their
Alpha system running Compaq True 64 Unix.
Digital Equipment of Canada Ltd.
Quality EngineerNovember 93 - December 98
Responsibilities:
* Provided Domain Administrator/Technical Support and Site and Qualifying of Factory
Installed Software images before released to the production floor.
* Built, administered and maintained a Windows NT 3.51 Server, converted it to an NT 4.0
Domain with a primary domain controller and a backup domain controller.
* Qualified all Factory Installed Software images before released to the production
floor, developed corrective action with the supply chain and root cause analyses with the
Field Support Department.
* Created a domain outside of the firewall and installed and configured a fully
functional Exchange server at an off site location.
* Trained and supported Digital's PCs in their mass production facilities
* Assisted plant staff with hardware and OS problems that Site Services could not
rectify, supported for MQA audit staff.
Manufacturing TechnicianAugust 1993- November 1993
Responsibilities:
* Worked on P.C. Manufacturing floor training staff.
Pricon Corporation (Contract to Digital Equipment of Canada Ltd.)
December 1992August 1993Manufacturing Technician
Responsibilities:
* System Integration Department configured systems to be shipped to their customers,
which included Systems from their full line of CPU's to PC to their mainframes and
software and hardware installation where required.
Office InnovationsAugust 1992December 1992Service Technician
Responsibilities:
* Maintain and repair Laser printers in the Ottawa area.
Hardware Canada Computing
April 1991August 1992Logistics Manager
Responsibilities:
* Configured and tested Sun Microsystems equipment and inventory control.
* Service calls on Customer sites as required
Sorbus Canada LimitedJune 1991 - February 1992Senior Technical Representative
Responsibilities:
* Maintained various Digital computers and Digital compatible equipment, including VAX
700, 6000 and 8000 series of CPU's, Micro VAX II & III series, and Cluster and Decnet
peripherals.
* Performed software and firmware upgrades when required, also maintained Xerox 3700,
4045Xerox 3700, 4045 laser printers in the Ottawa area.
* Maintained various Digital computers and Digital compatible computers in the Ottawa,
Kingston and Montreal triangle.
TESTPOINT Technical Services Inc.
April 1989 - 1991Senior Field Service Representative
Responsibilities:
* Maintained various Digital computers and Digital compatible equipment, including VAX
700, 6000 and 8000 series of CPU's, Micro VAX II & III series, and Cluster and Decnet
peripherals.
* Maintained various Digital computers and Digital compatible computers in the Ottawa,
Kingston and Montreal triangle.
KOM Inc.
March 1987April 1989Field Service Supervisor
Senior Field Service Representative
Responsibilities:
* Field Service Supervisor Responsibilities: for the maintenance of all the hardware
under maintenance agreements and the equipment that is repaired and on a per-call basis.
* Ensured that we have all the appropriate documentation for equipment that is serviced
and that it is kept current and up-to-date.
* Supervised and trained Junior Service technicians
* Planned long-term goals within the Field Service department, including hardware repair
scheduling, budget allocation, personnel placement and personnel evaluation.
* Responsibilities: to do contract solicitation business for Field Service, in
maintenance contract or per-call basis.
* Installed and maintained various Digital computers and Digital compatible equipment,
including PDP series both Q-Bus and Unibus machines, VAX 700 series, Micro VAX II and III,
KOM MICRO PAC II including their own designed boards and IBM PC and compatibles
* Maintained various Digital computers and Digital compatible equipment, including VAX
700, 6000 and 8000 series of CPU's, Micro VAX II & III series, and Cluster and Decnet
peripherals.
* Maintained various Digital computers and Digital compatible computers in the Ottawa,
Kingston and Montreal triangle.
Harris Computer SystemsApril 1983March 1987Field Service Representative
Responsibilities:
* Maintained various Digital computers and Digital compatible equipment, including VAX
700, 6000 and 8000 series of CPU's, Micro VAX II & III series, and Cluster and Decnet
peripherals.
* Maintained various Digital computers and Digital compatible computers in the Ottawa,
Kingston and Montreal triangle.
* Performed software and firmware upgrades when required.
* Installation and service of various Digital and Digital compatible equipment including
all PDP 11 systems VAX 730,750, Micro, Micro VAX II and III and the SMS systems boxes
throughout Canada.
EDUCATION
DeVry Institute of Technology
Graduated October 1982 with an 86% average in the Electronics Engineering Technician
Program.
Ridgemont High School
SPECIAL COURSES
Canadian Institute of Management
Marketing Management
Policy and Administration
Financial Management
Managerial Process & Behaviour
Canadian Business Law
Managerial Accounting
Management Principles & Practices
TRW Technical Training Center
RA80/81 Disk Drive Maintenance
VAX/VMS and MicroVAX II Processor Maintenance
VAX/VMS For System Maintenance
VAX 11 Concepts
Algonquin College
Data Communications
PDP-11 Mini computer
PDP-11 Mini computer
Global Knowledge Network
Administering Microsoft Windows NT 4.0 Server (803)
Supporting Microsoft Windows NT 4.0 Core Technologies (922)
Member of OACETT (Ontario Association of Certified Engineering Technologists and
Technicians)
Member of the Canadian Institute of Management
Enhanced Clearance 95-21-8107, expires Jan 18, 2012
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