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Trevor Waller
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TREVOR JAMES WALLER
Contacts 079**-***** (Mobile) *******@***********.**.**
DOB: 5th August 1964. Married with 2 children aged 6 and 3
PROFILE
An experienced manager with a sound track record within a telecommunications/computing
environment. Experience of developing new business, handling multiple projects and
managing staff.
Leadership & General Management: A strong leader, motivator and team player who drives
through change and delivers results. Managed and developed teams from 3 to 15
Strategy & Sales, Marketing Experience: Developed the strategic approach for the
company's managed service venture. Operated both in a sales support capacity and as an
account manager developing new business..
Sector Experience: Technology environment from an installations, project management,
consultancy & managed services perspective.
Customer, People & Performance Focus: Considerable experience of working face to face
with customers, developing relationships. Listening to customers, anticipating their needs
and developing services designed to exceed their expectations. Highly intuitive people
skills able to maximise individuals performance.
CAREER DEVELOPMENT
OPAL TELECOM PLCAccount managerMar 2004 to Present
Responsible for growing customer base of Opal Telecoms. The role involves developing new
business and exploiting oppertunities with existing customers. Products and services are
primarily network based covering Outbound and Inbound call traffic, they also include IVR
systems, Voice recording, CPS/LCR, Wholesale Line Rental and Network Diallers.
Whilst operating as part of a regional sales team, the role involves operating
extensively alone, generating leads and developing a business pipeline.
BTS HOLDINGS PLCAug 2000 to Mar 2004Installations manager.
Appointed by the Director of Customer Services to turn around a failing department.
Managing a team of seven staff responsible for all new product installations and existing
system upgrades. The department now is generating annual profit of approximately 1.6M.
Achievements include:
Development of procedures designed to bring the project standards into line with PRINCE2.
The introduction of new methods of operations that have increased the department's
productivity and reduced the lead-time for installation work significantly.
Improved the communications between the department and the rest of the company, the
status of all work is published internally on the Intranet and all correspondence is
available for inspection.
Responsibilities include:
Representing the Installations department within the senior management's risk review team
Ensuring all projects are delivered within budget and within agreed timescales.
Ensuring customer satisfaction
A smooth transition of work from project completion to our Customer support teams
Maintaining and updating the quality project documentation, procedures and training
programmes.
Developing the staff.
Business Telecommunication Services LTD Mar1995 to 2000Senior Consultant
.
As a
Senior Consultant I was responsible for developing new business, supporting the
sales team on client sites, with tenders and with presentations. In addition I operated as
a mentor for senior team leaders helping to develop their client facing skills and wider
product knowledge.
My clients included:
EDS
Nationwide Building Society
British Gas Trading
Rolls Royce.
Inland Revenue
Guardian Insurance
Business Telecommunication Services LTDApril 1993 to 1995
Managed Services - Manager.
Annual profit now exceeds 1.4M from a zero start. Reporting directly to the Managing
Director I was appointed to develop this start up venture. The department operated both as
a source of support for clients who wished to take up the specialised outsourcing services
and as a bureau for clients who wished to use our services but did not own call management
systems of their own.
Achievements include:
The development of the department and its products/services from start-up.
Establishing quality standards and guidelines.
Creation of new services products, which generated additional revenue for the company.
Business Telecommunications Services LTDMay 1991 to April 1993Installations manager
.
Business Telecommunications Services LTDMay 1988 to May 1991Project Manager.
Responsible for technical sales support, planning and implementation of systems with an
order value up to 250K. Achievements included the successful implementation of several of
the largest projects obtained by the company, Notably Department of Health, RACAL, Palace
of Westminster, Royal Insurance, Abbey National & Halifax Building Society.
Business Telecommunications Services LTDFeb 1986 to May 1988
Software Configuration Manager
Operations ManagerAug 1984 to Feb 1986
Computer OperatorAug 1983 to Aug 1984
QUALIFICATIONS, PERSONAL INTERESTS & ACHIEVEMENTS
Open University Business School. MBA. Graduated 2002
Open University. BSc (Hons) Specialising in Computing, IT and Systems Analysis. Graduated
1998.
Foundation Governor, St Philips Catholic Primary School, Uckfield - Vice Chairman, Chair
of Finance Committee - Responsible for ICT.
Trained Health & Safety Officer
Trained First Aider
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