Manager Customer Service
Resume:
Dion Wagner
Email: *********@********.***
Address: *** ******* ***** **
City: Atlanta
State: GA
Zip: 30308
Country: USA
Phone: 404-***-****
Skill Level: Experienced
Salary Range: 20
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
iDion E. Wagner
585 Parkway Drive, NE aii Apartment #403
Atlanta, GA 30308
404-***-**** *********@********.***
A dependable, conscientious and accomplished professional who has trained and supervised employees in diverse work environments, revised operations to increase efficiency, assisted IT departments in implementing technology and trained subordinates to use various software packages.
Independent Contractor/Supply Chain Manager LWA Trade, Inc.
Establishes vendor relationships, procures materials and supplies; arranges delivery of finished products.
Working with suppliers, I reduced purchasing and financial transaction costs by more 86%
Explains supplier working arrangements to the legal department; reviews contract drafts to ensure that the language reflects working conditions and benefits my client.
Consults sales and marketing departments as well as plant management to understand production schedules; set supplier deadlines that are in accordance with manufacturing needs and goals.
Negotiates prices for then purchases materials and components in compliance with cost projections.
Corporate Brokerage Manager Paragon Trade Brands
Used SAP data to create sales reports showing broker costs and profitability; processed brokeraiis payments.
Audited the companyaiis brokerage program; implemented changes that saved $116,000.
Conceived of and advocated for a currency based strategy that reduced Canadian, Australian and New Zealand costs by 46%, 37% and 53% respectively.
Revised the payment processing and reporting procedures; increased payment accuracy and reduced processing time by more than 60%.
Advocated changes in broker contracts that saved $85,000 in a six-month period.
Assisted the IT department in implementation then upgrade of SAP software.
Office Manager Brunoaiis Inc. (Distribution Center)
Wrote work and brake schedules for office clerks; arranged transportation of products shipped to stores.
Revised office procedures, reduced office personnel needs by 33%.
Headed Total Quality Management (TQM) team that reduced storage costs by $12,000 monthly.
Recruited, trained and supervised subordinates who were recognized as the office team of the year.
Awarded three unscheduled and unsolicited raises.
Supervising Account Manager E. R. Solutions
Supervised agents answering calls from Sprint, Qwest, Duke Energy, Entergy, Progress & Cinergy customers.
Consistently generated more than $100,000 in monthly revenue as a customer service agent.
Promoted to Supervising Account Manager advising and mentoring crews of 20 -25 agents.
Praised by corporate clients for being professional and knowledgeable in dealing with their customers.
Executives used work product form me and my subordinates to pursuit and retain corporate clients.
Patient Representative Kirklin Clinic
Provided customer service at the front desk, registered patients and arranged care for transported patients.
Arranged treatment for patients transferred from hospitals in outlying counties or neighboring states.
Exclusively sought out by medical personnel arranging treatment for HIV and AIDS patients.
Appointed to lead the pulmonary scheduling division.
Provided user-side support for the IT department; resolved registration errors that prevented automated distribution of medication to patients.
Professional Experience
LWS Trade, London, England Supply Chain Manager 2010 to 2012
E. R. Solutions, Atlanta, GA Supervising Account Manager 2005 to 2010
Paragon Trade Brands, Norcross, GA Brokerage Manager 2000 to 2005
Bruno's, Inc., Birmingham, AL Office Manager 1998 to 2000
Kirklin Clinic, Birmingham, AL Patient Representative 1995 to 1998
Education
University of Michigan, Ann Arbor, MI Bachelor of Arts 2003
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