Customer Service Sales

Shane LeBlanc

Languages Spoken : English

Tel : Please Contact Via Email

e-mail : *****@************.***

Address

Please contact Via E-mail For Further Information

Profile

Objective

To obtain full-time employment in a developer position where I can apply my current

technical skills as well as continue to expand upon them.

Availability

From Mid-June, 2012

Technical Skills

Proficient or familiar with a vast array of programming languages, concepts and

technologies, including:

.NET Framework (VB, C#, C++)

Java

XHTML/CSS

JavaScript/jQuery

PHP, Ruby On Rails

ASP.NET WebForms/MVC

XML/XSLT, JSON

MS SQL/MySQL

OOAD, OOP, RUP/UML

N-Tier Design

Windows, Linux

Networking Fundamentals

General Skills

Over the years of receiving training and applying my training in various employment

positions I have acquired:

Strong Oral/Written Communication

Positive Attitude

Success Driven

Attention To Detail

Strive To Exceed Expectations

Goal Oriented

Team Player

Adaptable

Punctual

Ambition For Continuous LearningWork Experience

Purolator Inc., Moncton

Full-TimeCustomer Solutions SpecialistOctober 2006 to August, 2009

u Telephone support for National Accounts generating one million dollars and above per

year (shipment tracking, shipment pickups, resolving critical customer issues, etc.);

u Support for corporate sales reps when their accounts have issues with their service;

u Resolved issues for customers unhappy with first line customer service that contact

corporate relations for resolution;

u Floor support for agents that scheduled pickups or tracked packages when they needed

help as well as handled their customers who were unhappy and wished to escalate the call

to a manager. Escalated calls were also handled from claims and trace agents;

u Worked with a team of other reps in my department completing several other tasks such

as customer refunds, customer goodwill credits, special requests from National Accounts,

faxing/emailing/mailing apology letters, etc.;

Pickup and Trace Agent

June 2005 to October, 2006

u Scheduled pickups for residential and commercial establishments, tracked shipments in

real-time, completed refund requests, sent requests to depots for redelivery/redirects,

worked on pilot project to convert customers to use customer automation systems;

ICT Group, Moncton

Full-TimeData Marketing Specialist2005

u Worked on campaign for Dunn & Bradstreet, a commercial credit bureau, contacting

businesses by telephone to update records regarding financials;

u Telemarketed credit reports and credit monitoring packages to businesses owners;

u Updated company databases with current customer information;

Minacs Worldwide, Riverview

Full-TimeOutbound Rep2005

u Worked on an outbound campaign for Capital One MasterCard;

u Contacted current cardholders to explain balance transfer program;

u Painted a picture to the customers of the benefits of acting on the program;

u Verified personal customer information and entered data into the systems;

Hospitality Marketing Concepts Full-Time

Outbound Sales Rep 2005

u Contacted professionals by telephone to drive traffic to 5-Star hotel restaurants;

u Sold discount cards on restaurant prices to targeted individuals;

Fenety Marketing Full-Time

Outbound Sales Rep 2004

u Contacted residences in the Maritimes by telephone to collect funds for various

charities including Moncton Police Association, Special Olympics, Firefighters

Association, etc;

u Entered agreeable cash donation amounts into a computer system for recording and

collection;

RainMaker, Moncton Full-Time

Outbound Rep 2004

u Contacted residences by telephone in the U.S. to market TrendWest Resorts, a timeshare

company;

u Setup appointments for customers to attend no obligation presentations of the resorts

for which they would receive a free round trip vacation and entered all pertaining data;

u Created a sense of urgency by advising contacts that if they were to show up early,

their name would be entered into a draw for a grand prize;

Education

Internet Application Development

NBCC Moncton Expected To Receive Diploma 2012

Activities and Interests

Internet

Personal ASP.NET Portfolio: www.shaneleblanc.net (launches March 30), Google Ninja

Automobile

Cars, Car Mods

Video Games

Fitness

Shooters, RPGs, Racing

Cardio, Weight TrainingReferences

Available Upon Request

Contact this candidate