Project Manager Management
Resume:
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Manage My Money!
Stick Pony
Connie Dula
Grapevine, TX 76051
(c) 817-***-****
abozhl@r.postjobfree.com
SUMMARY
Business Analyst/Project Analyst/Project Coordinator/Project Manager who is competent,
funny, stable, quick learner, able to prioritize and organize, computer literate, can
think independently and be a true asset to your organization
Able to work successfully in a highly-matrixed environment and cultivate lasting
relationships with customers, co-workers and vendors
17 years of overall IT experience ranging from Service Desk agent, to software
implementation, application support, to project management and business analysis
EDUCATION
BA, Georgia State University, Atlanta, GA
ITIL Foundation Certification Service Management V3
Microsoft MCPs NT 4.0, CCNA 1999
SKILLS
Business Analyst
Requirements gathering; Training; Workflows; Documentation - Application, Methodology,
Processes; SOX audit; Application support; Tool configuration; Data cleanup; Report
development
Project Coordinator
Communication and Project plans; Gate reviews; Change Management
Project Manager
Budgets and Resource allocation; Project documentation SOW, Project charter, Risks;
Cost analysis and ROI
Service Desk
First to third level support (OS and application); Team manager, team member; Software
implementation; Process development; TrainingWORK EXPERIENCE
Brink's Global01/2012 to presentService-Now implementation consultant / Business analyst
Installing and configuring Service-Now tool
Training, technical writing, business analyst duties, software configuration
Eaton Corporation02/2011 to 7/2011
Project Engineering/Sales Support
Supported sales force by resolving order and technical issues, adding items to orders,
compiling Operation & Maintenance manuals
First American/CoreLogic05/2007 to 10/2010
Application Support
MS Project, TechExcel and Service Now 1st level application support
Business Analysis
Business analyst - requirements gathering, templates, reports, user administration,
workflows, tool configuration
Computer Sciences Corp05/2005 to 01/2007
Project Management
Project documents, MS Project, deployment and communications, change management and
approvals, budget $2.8 million, gate reviews
Business Analysis
Data clean up, cross-functional efforts, training scheduling
Pioneer Natural Resources08/2002 to 11/2004
Project Management
PMO duties - training, forms, standards,
Project manager for MS Project 2002 and 2003 Server upgrades
Business Analysis
Updated Policy & Procedure manual - taxonomy, standardized entry forms, workflows and
documentation for Sarbanes-Oxley audit
MS Project application support
Computer Sciences Corp09/2000 to 08/2002
Project Management
Managed tool deployment including incident ticketing system and asset management system
Managed $2.5 million budget
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