Customer Service Sales

Joy R Sappleton

Email: ********@**********.***

Address:

City: Lanham

State: MD

Zip: 20706

Country: USA

Phone: 301-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented computer user support specialist seeking position. Team player who is flexible, reliable and adaptable to dynamic environments. Customer support professional who will advanced quickly in all positions. Motivated to perform at peak levels and meet company goals.Critical thinker will addresses customer support issues quickly and who will consistently exceeds performance standards.

Educational Background:

High School Dipolma from Prince Georges Community, Largo MD 1/2001 to 12/2000 (Information Technology)

Job History / Details:

Summary

Detail-oriented computer user support specialist seeking position. Team player who is flexible, reliable and adaptable to dynamic environments. Customer support professional who will advanced quickly in all positions. Motivated to perform at peak levels and meet company goals.Critical thinker will addresses customer support issues quickly and who will consistently exceeds performance standards.

Highlights

Exceptional telephone etiquette

Fast learner

Adobe and adobe Flash proficiency

Windows Nt Server/Communication

Network Operating Systems

Microsoft Office proficiency

Patient and diligent

Customer service expert

Skilled multi-tasker

Computer programming

Micro Operating Systems

Personal Computer Hardware

Systems Analysis

Keyboarding

Windows XP/Vista

Accomplishments

Exceeded monthly goals by successfully handling more than 100 calls per day.

Experience

October 2009 to Current

New America Financial Rockville, MD

Mortgage Analyst

Evaluated and responded to incoming sales leads and requests for technical support assistance.

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Met and exceeded company sales and productivity goals for monthly Demonstrated professionalism and courtesy with customers at all times.

Education

2000 Prince Georges Community Largo, MD

Associate of Applied Science Information Technology

Coursework in Computer programming, Micro Operating System, Keyboading, Windows Nt Server/Communication, Personal Computer Hardware, Network Operating Systems, System Analysis, Computer Literacy,

Introduction to Business, Principles of Accouting, Intro to Local Area Networking

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