Customer Service Manager
Resume:
Barbara Reed
Email: *********@********.***
Address: ***** *********, #***
City: Laurel
State: MD
Zip: 20708
Country: USA
Phone: 702-***-****
Skill Level: Director
Salary Range: 80
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
BARBARA J. REED
- 117 Honey Locust Drive, North Las Vegas, Nevada
89031
- *********@********.***
QUALIFICATIONS PROFILE
Versatile, resourceful, and dynamic professional,
offering progressive experience in managing various
human resources activities, staff support and
departmental support. Possess proven expertise in
streamlining daily functions of the office while
proffering administrative and clerical support to
other departments. Display diverse experience within
operations management, personnel training, supervision
and motivation, budgeting, purchasing, accounting,
cost control, sales, customer service, IT
administration, and gaming environment. Exceptional
skills in supervising and motivating teams while
fostering a positive work environment and establishing
rapport with individuals of diverse cultural
backgrounds. Possess outstanding communication and
interpersonal skills combined with great work ethic
and commitment to excellence. Thrive on working with
multiple projects to meet strict deadlines.
AREAS OF EXPERTISE
Regulatory Compliance
Customer Service Professional
Sales Administration and
Operations Support
Strategic Planning
Vendor Relations and Negotiations
Confidential Record Maintenance
Safety and Security Management
Project Management
Risk Management
Project Coordination
Strategic Planning
Conflict Resolution
RECENT EXPERIENCE
TCS JOHN HUXLEY AMERICA, INC. - Las Vegas, NV
VP of Human Resources and Compliance: 2010-Present
Assume full accountability in executing human
resources functions, including new hire process,
agreements, personnel actions forms, orientation,
benefit enrollment, policy and procedures, job
descriptions, disciplinary actions, paid time off,
employee calendars, terminations/layoffs, cobra,
unemployment claims/hearings, workers compensation
claims/hearing, and OSHA 300, 301 and 300A forms.
Manage all licenses, including company, executives,
and service technicians, along with product
applications, tribal licensing, new product trial, GLI
approvals, notifications, courtesy notices, regulatory
policies and procedures, and quarterly compliance
reports.
Career Highlights:
- Positioned the company for growth through
implementation of risk management, including
company manuals, quarterly inspections walk
through, and safety meetings
- Guaranteed Gaming Compliance through the process
of applications, certificate of liability, vendor
applications, tribal applications, new product
approval applications and technician applications
- Served as a collaborative member of Regulatory
Compliance Committee and Safety Committee
- Implemented a background process, which
eliminated the hiring of employees with falsified
identification through coordination with the
Social Security Administration
- Worked with outside sources to ensure the company
was OSHA compliant at no cost to the company,
which includes annual inspections and training of
staff on required changes in the law
- Established an excellent rapport with individual
regulators to ensure the company is complaint
with each jurisdiction requirement of the company
Executive Administration Manager: 2004-2010
Ensured alignment of office management functions
within established standards and guidelines. Oversaw
Sales Administration Department through Mentoring and
developing all administrative personnel; managed all
facets of sales support and procedures; and oversaw
several work-order files, process contracts, and
revisions. Provided global sales support with Regional
Sales Team, Customers other facilities outside the US.
Career Highlights:
- Streamlined and implemented new order processes
that boosted sales order entry expansion by more
than $40K in 2007
- Drove optimum performance by recruiting new
staff, directing 50 personnel, and resolving
conflicts and issues
- Streamlined Human Resource, Risk Management,
Workers Compensation, Gaming Compliance, and
Building Management
- Worked collaboratively with vendors, contractors,
and building management to conduct strategic
planning of the relocation as well as consolidated
two companies into one building in 2005
- Displayed unsurpassed leadership in consolidating
departmental workflow by merging departmental
staff from each company to streamline workflow;
improved efficiency to achieve customer needs
- Developed effective resolutions to all obstacles
and provided expert oversight to internal
processes which adapted to the growth of the US
facility which started with 8 up to 45 employees
THE PLANTWORKS - Las Vegas, NV
Senior Manager/Purchasing: 2003-2004
Assumed full accountability in purchasing product for
fabrication as well as negotiated pricing and lead-
times. Performed invoice reconciliation and established
solid customer and vendor relations. Created and
executed bids and typed contracts, and administered the
Shipping and Receiving Department. Prepared inventory
and sales reports while handling job costing,
estimating, and problem solving.
Stratosphere Hotel and Casino - Las Vegas, NV
IT Office Manager/Call Center: 2002-2003
Simultaneously provided administrative support to the
executive staff, colleagues and technical staff.
Developed and coordinated vendor contacts for IT
Department. Responsible for purchasing all computers,
software, servers, and computer-related accessories
for three locations. Compiled and maintained all
corporate contracts and licenses.
Career Highlights:
- Spearheaded eight IT administrators for a 24-hour
customer service; prioritized and delegated
projects for technical support team
- Delivered utmost customer service that fostered
positive relationships with colleagues, clients, and
vendors
- Cultivated open communication between IT
Department and various departments, including
hotel and casino operations
- Provided keen oversight to all invoices, packing
slips, and purchase orders within the department
EARLIER CAREER
HelloNetwork, Inc. - Las Vegas, NV
Asset Manager/IT Coordinator: 2001-2002
Mikohn Gaming Corporation - Las Vegas, NV
Office Manager/Buyer/Call Center Supervisor: 1994-2000
EDUCATION
COURSEWORK IN BUSINESS MANAGEMENT - UNIVERSITY OF PHOENIX - ONLINE
COURSEWORK IN BUSINESS MANAGEMENT - LIBERTY UNIVERSITY - ONLINE
COURSEWORK IN BUSINESS MANAGEMENT - LAWTON BUSINESS SCHOOL -
CUYAHOGA COMMUNITY COLLEGE - CLEVELAND, OH
TECHNICAL SKILLS
Microsoft Office Suite (Word, Excel, Outlook,
PowerPoint, Access, Publisher), GroupWise, MultiMate
Adv II, Peachtree, Mas 90, WordPerfect, Crystal
Reports, Lotus 123, Lotus Notes
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