Customer Service Management
Resume:
Jamal Rhea
Email: *********@********.***
Address: **** ***** ***** ****
City: Suffolk
State: VA
Zip: 23435
Country: USA
Phone: 757-***-****
Skill Level: Experienced
Salary Range: 45
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
September 13, 2012
To Whom It May Concern,
This letter is to express my interest in a job. Based on my skills from the being in the
military, and as a leader, I am confident that I would be a great addition to your team.
My resume highlights my ability/knowledge/expertise in leadership and management is
enclosed. During my time at US Army, I was responsible for at any given time 2-4
million dollars worth of equipment.
I am willing and physically able to work. I have had no legal issues and able to obtain a
security clearance.
Thank you in advance for your time. Please do not hesitate to contact me if you have any
questions.
Sincerely,
Jamal R. Rhea
Jamal R. Rhea
3018 Beech Grove Lane
Suffolk, VA 23435
Email: *********@********.***
Home: 757-***-****
Cell: 910-***-****
Objective
To secure a position with a well established organization with a stable environment that
will lead to a lasting working relationship. Work in a challenging and rewarding position
that will help me grow personally and professionally. To obtain a position with a
forward-thinking company that will enable me to use my strong organizational skills,
leadership, educational background, ability to work well with people.
Summary
Extensive experience in project management, warehouse operations, shipping, receiving,
and inventory controls. Supervised or performed duties involving requests, receipts,
storage, issue, accountability, and preservation of expendable supplies and equipment.
Prepared and maintains organizational supply records and forms; received and inspected
inventories for future deliveries; maintained accounting system associated with supply
management; secured and controlled supplies; uses computer applications in work
assignments; practices general clerical procedures; responsible for loading and unloading
merchandise from containers, trucks or packages, creating customer orders based on
order tickets and performing general maintenance duties for our warehouse / distribution
center. Conducted inventory counts, stock rotation and replenishment. Provide technical
guidance in areas of supply management; reviewed records and information documents
for accuracy and completeness; coordinated supply activities; posted transactions to
organization and installation property books and supporting transaction files. Used
general supervisory skills to assist others in performing supply and inventory control
management duties; reviews records and documents for accuracy; recommends
professional development activities for subordinates; assists and advises supply officer
and commander.
Honorably Military Discharged
Security Clearance Eligible
Texas concealed handgun license
Experience
Homemaker, Suffolk, VA
Homemaker (Oct 09- Present)
I am a military spouse and have had to relocate in the past. Dependable and highly
organized, with excellent attention to detail and follow through. I am very personable and
able to develop positive rapport with anyone. I have strong communication skills -
speaking, listening, and writing. Experienced in management crisis situations and
resolving problems. Enjoy working as a team or individually. Some of the skills I have
obtained are;
* Budgeting / Personal Finance
* Organization / Prioritization
* Calendar Maintenance
* Strong Communication Skills
* Team Building
* Filing / Faxing
* Computer skills (video/ photo design)
* Software (Word, Excel, PowerPoint)
Kelly Services/, San Antonio, TX
Warehouse stock, receiving, and issuing clerk (Mar 07 to Oct 09)
Ensured all parts and components are processed, accounted for, and stored in correct
locations. Also cross trained in the building/ production aspect of the different types of
gas cabinets and controller units.
Manpower/ Siemens' San Antonio, TX
Technician Assistant (April 06 to Jan 07)
Served as a technician assistant in responding to customer service calls, troubleshooting,
and repairs if needed to fire alarm systems. Performed service tasks required to fulfill
service requirements for time and material (T and M), emergency service, and TSP
contractual agreements. Worked closely with technician to understand and obtain
knowledge on different fire alarm panels, as well as different fire alarms systems.
Aerotech, Fort Bragg, NC
Contracted PLL/ TAMS Clerk (Jan 2005 to Nov 2005)
Accountable for acquiring and maintaining repair parts, supplies, equipment, and
automated/ manual updates procedures on all transactions. Chief dispatcher for more than
40 pieces of rolling stock and equipment valued in excess of 2 million dollars.
United States Army, Ft. Bragg, NC
Supervisor (Assistant Battalion Motor Sergeant) (2001 to Dec 2003)
Monitored policies and standard operating procedures ensuring five subordinate units and
four detachments are in compliance with XVIII Airborne Corps regulations. Prepared and
generated daily battalion reports and monthly Army Material Status System (AMSS)
reports. Ensured monthly collection of Army Oil Analysis Program (AOAP), Test,
Measurement, and Diagnostic Equipment (TMDE), and Overage Reparable reports were
submitted to higher headquarters. Maintained and monitored Battalion Unit Level
Logistics Systems (ULLS). Prepared and conducted the annual Organizational Readiness
Assessment (ORA) and the Command Inspection Program (CIP).
Additional duties:
Battalion Master Driver
Environmental Compliance Non-commissioned Officer (NCO).
United States Army Germany/ Kosovo
Warehouse Supervisor (1999 to 2001)
Supervised, trained and evaluated a team of 10 (5 military personnel and five civilians).
Supervised operations in the stock, receiving, and issue sections of a technical/general
supply warehouse controlling up to 345 lines of technical stock valued at $3-4 million.
Ensure all parts and components are processed manually or by a Portable Data
Communications Device (PDCD), accounted for, and stored in correct locations, and
oversee the proper liquidation of excess inventory. Utilized excellent interpersonal,
communicative, and management abilities to promote a cohesive working environment.
Additional duties:
Safety Non-Commissioned Officer (NCO)
United States Army, Ft. Campbell, KY
Shipping and Receiving Supervisor (1997 to 1998)
Supervised all shipping, receiving, and inventory functions in a technical supply
warehouse. Supervised six junior enlisted personnel and provided monthly performance
counseling, on-the-spot corrections, and employee mentorship and guidance.
Maintained and controlled 150 lines of stock valued at $1 million.
United States Army Korea
Warehouse Clerk (1995 to 1997)
Received, issued, and loaded hazardous materials for a general supply warehouse.
Bruce McGraw Graphics, Spring Valley, NY
Shipping and Storage Clerk (1994 to 1995)
Ensured all necessary inventories were present, undamaged, and stored in the proper
locations. Responsible for ensuring all outgoing items were correctly packed and shipped
to meet two daily pick-up deadlines.
Education
Environmental Compliance Correspondence course - 2002
Basic Microsoft Office -2001
Field Sanitation Correspondence course - 1999
Electronics/ Computer repair - 1992
Some College
Graduated High School 1992
Technical Skills:
Microsoft Windows
Computerized Logistics and Supply Systems
Forklift and Heavy Truck Operation
Certifications & Training:
Environmental Compliance Certification - 2002
Unit Level Logistics Systems Certification - 2002
Leadership Development Course Certification - 2001
Supervisor Logistics Systems Certification - 1999
Combat Lifesaver Certification - 1999
Field Sanitation Certification - 1997
Air Assault - 1997
Logistics Systems Certification - 1995
Retail Supply System Certification - 1995
Advanced Individual Training Certification - 1995
Awards/ Medals
Overseas Ribbon - 2
Good Conduct Medal - 2
Army Achievement Medal - 4
Army Commendation Medal
NATO Medal
NCO Professional Development Ribbon
Army Service Ribbon
Armed Forces Service Medal
Kosovo Campaign Medal
National Defense Service Medal
Armed Forces Expeditionary Medal
Global War on Terrorism Service Medal
References:
1LT. Clifford J. Singleton
********.*.*********@**.****.***
MAJ. Marcus Hurd
**********@*******.***
Joe Nolasco
**********@*****.***
Contact this candidate