Customer Service Sales

Dave Ciampa

Email: *********@********.***

Address: *** ****** **

City: Nashua

State: NH

Zip: 03062

Country: USA

Phone: 603-***-****

Skill Level: Management

Salary Range: 35

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

David Ciampa Resume

225 Harris Rd, Nashua, NH 03062 603-***-**** *********@********.***

Objective

To leverage my extensive accounting/sales and database expertise in areas including: knowledge of ERP systems, spreadsheets, database tools such as SQL, and data analysis. I hope to bring my knowledge and experience from the customer service and sales department of an e-commerce business to become a valued asset as an employee as I continue with my education and professional development.

Education

Bachelor Arts ESt graduation spring 2013 University of New hampshire

Major: History

Related coursework: Business; Psychology; Sociology; Programming C, C++, Visual Basic; Computer Basics; Fundamentals of Computer Info Systems (Excel-Intensive course, Access, SQL)

Experience

AM Autoparts customer service manager 1A AUTO 2010-2012

Managed customer service department for 1A Auto shadow company.

Tuned and maintained exemplary customer service ratings for company and achieved A+ rating with BBB and top-rated seller status with eBay.

Improved morale and maximized efficiency in an otherwise disorganized environment that needed solid leadership.

metrics administrator (accounting, clerical) 1a auto 2008-2010

Organized and maintained metrics using Microsoft Excel and some SQL database usage to obtain and present data for all departments within the company.

Processed hundreds of refunds daily for customer returns.

Handled batch processing and order downloading for orders placed online through the website and eBay

Quality check and customer service lead 1a auto 2007-2008

Handled and maintained company customer service ratings and settled sensitive customer service issues.

Quality checked orders entered by fellow service reps for general accuracy, vehicle fit discrepancies, or address issues.

Order processing and some spreadsheet and data maintenance.

Customer service phone representative 1a auto 2005-2007

Assisted customers over the phone with new auto part orders, part returns, questions or concerns, and processed orders.

Worked with many different company vendors to resolve issues and ensure customers receive the right items in a timely manner.

Frequently topped the sales/customer service contest for exemplary service and sales.

Followed up with customers to ensure satisfaction.

lumberyard service rep Belletetes (true value) 2003-2005

General lumberyard work, including forklift operation, assisting customers with loading items or questions about building supplies, and preparing orders for truck deliveries.

commission sales: sporting goods sears roebuck 2000-2002

Sold sporting supplies, games, and exercise equipment for commission.

Skills Abilities

Management

Managed ~ five employees operating the customer service department for the 1A Auto shadow company AM Autoparts (am-autoparts.com.)

Managed, coached and disciplined employees in all matters relating to customer service and computer systems, such as Microsoft Great Plains ERP system and internal database systems.

Managed department that received top-rated seller/customer service status on eBay.

Improved AM Autoparts Better Business Bureau rating from C- to A+, established rapport with organization to address complaints quickly and seriously.

Established company and departmental policies and procedures, wrote companys advertised policies for their website and eBay channel.

Sales

Sold automotive parts via phone and email for 5 years. Frequently topped sales/customer service contest for 1A Auto sales.

Knowledge and experience in common sales techniques; an excellent closer. Able to form connections with customers and speak positively, focusing on yes and what we can do for a customer rather than what cant be done.

PROGRAMS/SOFTWARE

Trained and proficient in the following business tools:

Microsoft Excel, Word, PowerPoint, Access, Great Plains ERP software, and SQL.

Extensive use and knowledge of PayPal and eBay for business, financial systems and PCI compliance.

Excellent writing skills. Intense focus on proper spelling and grammar as well as common effective writing strategies. Write for leisure often during spare time.

Page

Contact this candidate