Customer Service High School

Nicole Finley

Email: ********@*************.***

Address:

City: Fayetteville

State: NC

Zip: 28304

Country: USA

Phone: 910-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

As a server, I am a friendly and punctual team player highly effective at anticipating and accommodating customer needs. With six years of experience, I offer an extensive knowledge of hospitality, food preparation and superior customer service. Combined with my ability to thrive under pressure, I am fully capable and comfortable providing an unforgettable guest experience for up to 25 dinner guest. As a person of integrity bringing enthusiasm, dedication and an exceptional work ethic, I believe I am a qualified candidate for this position.

Educational Background:

High School Dipolma from West Hills High School, Santee CA 1/2001 to 7/2006 (Medical Assisting)

High School Dipolma from Fayetteville Technical Community College, Santee CA 1/2001 to 10/2012

Job History / Details:

Summary

As a server, I am a friendly and punctual team player highly effective at anticipating and accommodating customer needs. With six years of experience, I offer an extensive knowledge of hospitality, food preparation and superior customer service. Combined with my ability to thrive under pressure, I am fully capable and comfortable providing an unforgettable guest experience for up to 25 dinner guest. As a person of integrity bringing enthusiasm, dedication and an exceptional work ethic, I believe I am a qualified candidate for this position.

Highlights

Quick problem solver

Works well under pressure

High energy

Trained in liquor, wine and food service

Point of Sale (POS) system operation

Thrives in fast-paced environment

Exceptional interpersonal skills

Extensive hospitality background

Up-selling capability

CPR certification

Experience

May 2006 to December 2008

Olive Garden Santee, Ca

Server

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Appropriately suggested additional items to customers to increase restaurant sales.

Precisely described menu items and special offerings and appropriately identified wine pairings.

Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.

Assertively upsold alcoholic beverages, appetizers and desserts.

Correctly calculated charges, issued bills and collected payments.

January 2004 to May 2006

Mimi's Cafe Santee, Ca

Hostess Trainer, Food runner, and Server

Developed and maintained positive working relationships with others to reach business goals.

Consistently adhered to quality expectations and standards.

Provided friendly and attentive service.

Proactively prepared for large parties and reservations, anticipating

planning and staffing needs.

Bussed, cleared, cleaned and set tables in a quiet and efficient manner.

Received frequent customer compliments for going above and beyond normal duties.

Facilitated prompt and accurate seating and service of all guests.

Politely answered phones promptly and recorded and confirmed reservations.

Assisted co-workers whenever possible.

Greeted guests and communicated about wait time.

Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.

Maximized table turns and rotated seating for maximum guest satisfaction.

Education

2006 West Hills High School Santee, CA

High School Diploma

Fayetteville Technical Community College Fayetteville, NC

Associate of Arts Medical Assisting

Coursework in Business Management and Operations

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