Customer Service Technician
Resume:
Computer Technician (Suffolk)
see below
Michael J. O'Hare
**********@*****.***
PROFILE I'm looking to secure an opportunity to utilize my excellent communication skills and technical abilities to enhance the success of your organization as an IT professional. My educational and career experiences have afforded me the ability to maintain a level of sensitivity to priorities and to hone my impeccable organizational and time management skills. I possess a strong desire to assume responsibility and am eager to learn new skills.
EDUCATION
Hunter Business School, Medford, NY 04/11-11/11
Electronics, Computer Repair Technology with Networking Diploma
Comptia A+ Certified
Computer Repair
Knowledgeable in installation, configuration and troubleshooting computers, motherboards, micro-
processors, memory, I/O ports, adapter cards, and peripherals upgrades, repairs, bios upgrades,
driver installs. Able to research the Internet for product support. Performed knowledge base, driver
research and downloads. Installed and configured 2000, XP, Vista, 7. Performed windows updates,
Anti-virus scans, updates using NAV, system diagnostics using Norton utilities, partitioning,
formatting using Fat 16, Fat 32, NTFS of all repairs technical work. Configured connectivity for
Internet using TCP/IP
Networking
Setup various peer to peer and client server networks using above listed operating systems.
Constructed numerous UTP cat 5e straight through cables (and crossovers where needed) and
troubleshoot connectivity. Solved network and Internet connectivity problems. Setup network-printing
functions. Configured TCP/IP and NetBEUI protocols where needed.
Electronic Principles
Strong working knowledge of AC/DC electronics, semiconductor devices, digital logic,
amplifiers, oscillators, power supplies, thyristors, opto-electronics, filters, reactive
components. Developed schematic interpretation skills, tested point acquisition, and analyzed
data. Able to determine if circuit is functioning; circuit connectivity troubleshooting including
inspections of traces, sockets, and slots
WORK EXPERIENCE
NuVision Electrical & Technology, Mastic Beach, NY 11/11 -- Present
Drilling holes, pulling and running wires for new circuits.
Mounting electrical boxes, Installing Receptacles and Switches.
Hanging/Mounting fixtures, lights, fans and switch plate covers.
Daily cleanup, organizing and stocking work van with supplies.
Technology/Computer Consultant 01/04 -- Present
Computer Technician
Troubleshooting diagnostics on PC & Mac.
Desktop/Laptop hardware repair/upgrade.
Desktop/Laptop motherboard, hard drive, LCD screen replacement.
Back up data recovery and virus removal.
Disk Imaging/cloning.
Residential network set-up and maintenance.
Computer peripheral diagnosis and repair.
iPhone, iPad, iPod and other mobile device screen repair.
A Peace of the Village, Center Moriches, NY 06/05-05/11
Owner/Manager
Owned novelty shop in which I facilitated all operations, accounting, sales and technology.
Maintained all sales reports, accounting records, purchasing and inventory reports.
Managed all customer service functions and interacted with the customers on a daily basis.
Hunter Business School, Medford, NY 04/11 -- 11/11
Work/Study Program
Computer Technician
Disassembled and reassembled computers/peripheral equipment.
Basic troubleshooting of computers and peripheral equipment.
Performed basic hardware and software repairs as necessary.
Performed demonstration for the class on MacBook and HP Laptop LCD screen replacement.
Desktop/Laptop Motherboard replacement.
Setup various Peer-to-Peer and Server/Client Networks.
Built AM Radio, soldering all components to board.
Soldering/Desoldering components, including Laptop DC jacks.
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