Customer Service Quality Control
Resume:
RESUMERECORD:
NAME: MARION MONTGOMERY
CITY: POUGHKEEPSIE
STATE: NY
ZIPCODE: 12604
EDUCATION:
EMAILADDRESS: ************@********.***.***
PHONEAREACODE: 914
PHONENUMBER: 471-7463
LASTUPDATED: 7/25/2001
RESUME: Marion Montgomery
2 Kingston Avenue Poughkeepsie, New York 12603
914-***-**** x4172 day 914-***-**** eve
************@********.***.***
Professional Profile
Thorough and intelligent supervisory professional with experience in
laboratory operations. Resolves problems in a focused and timely
manner. An innovative and goal-driven leader with consistent success
initiating and managing change.
Areas of Expertise
Budgeting Preparation Client Relations Customer Service
Implementation Interviewing Inventory
Control
Marketing Analysis Operations Management Quality control
Professional Highlights
Supervised the Chemistry Department for the Horton Medical Center
Laboratory. Established current testing procedures, instrument
operation oversight, inventory control, and audited test results.
Interviewed, hired, and trained employees in accordance to company
policy and procedure.
Assisted with Cerner, Antrim and Soft implementation for a
diagnostic-testing laboratory.
Supervised the Hematology and Chemistry departments for a
diagnostic-testing laboratory.
Monitored the quality control, procedure writing, scheduling, and
instrument maintenance for a diagnostic-testing firm.
Saved a diagnostic testing lab 60% in testing costs by implementing a
new lab test previously outsourced
Employment History
Laboratory Supervisor, Horton Medical Center Laboratory, Middletown, NY
1996-Present
Medical Technologist, KBH Laboratory, Kingston, NY 1995-1996
Technical Specialist, MDS/HVL, Poughkeepsie, NY 1990-1994
Medical Technologist, Peekskill Community Hospital Laboratory,
Peekskill, NY 1986-1990
Education
M.B.A, Business Administration, Marist College
B.A., Biology, SUNY-New Paltz
A.A.S., MLT, UCCC
Computer Proficiencies
Lotus 1-2-3 2000-03-13 14:18:55.967
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